I have signed in for ExportPDF and yet I'm unable to export my PDF article to word. Any ideas please

I have signed in for ExportPDF and yet I'm unable to export my PDF article to word. Any ideas please?

What happens when you sign in and try to do this?

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    Hardware Information:
              iMac (27-inch, Late 2012)
              iMac - model: iMac13,2
              1 3.4 GHz Intel Core i7 CPU: 4 cores
              8 GB RAM
    Video Information:
              NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    Startup Items:
              NUDC: Path: /Library/StartupItems/NUDC
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 0:16:52
    Disk Information:
              APPLE HDD ST1000DM003 disk0 : (1 TB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 999.35 GB (698.05 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. iPod
              HGST G-Drive Mobile USB 1 TB
                        EFI (disk1s1) <not mounted>: 209.7 MB
                        iMac Backup (disk1s2) /Volumes/iMac Backup: 999.86 GB (10.14 GB free)
              Elgato Systems EyeTV Hybrid
              Apple, Inc. Keyboard Hub
                        Apple, Inc Apple Keyboard
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. MacBook Air SuperDrive
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
              LSI Logic SYM13FW500-CDROM DRIVE 400mbit - 400mbit max
              Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max
                        disk3s1 (disk3s1) <not mounted>: 32 KB
                        disk3s2 (disk3s2) <not mounted>: 29 KB
                        disk3s3 (disk3s3) <not mounted>: 29 KB
                        disk3s4 (disk3s4) <not mounted>: 29 KB
                        disk3s5 (disk3s5) <not mounted>: 29 KB
                        disk3s6 (disk3s6) <not mounted>: 262 KB
                        disk3s7 (disk3s7) <not mounted>: 262 KB
                        disk3s8 (disk3s8) <not mounted>: 262 KB
                        Media (disk3s10) /Volumes/Media: 499.97 GB (151.37 GB free)
              Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max
                        EFI (disk2s1) <not mounted>: 209.7 MB
                        Mini Stack (disk2s2) /Volumes/Mini Stack: 999.86 GB (470.15 GB free)
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
                        Apple Inc. Thunderbolt to FireWire Adapter
    Kernel Extensions:
              com.AmbrosiaSW.AudioSupport          (4.1.2 - SDK 10.6)
              com.netralia.driver.VBMicDriver          (1.0.0 - SDK 10.7)
              com.netralia.driver.VBSpeakerDriver          (1.0.0 - SDK 10.7)
    Problem System Launch Daemons:
    Problem System Launch Agents:
              [failed] com.apple.accountsd.plist
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.elgato.EyeConnect.plist
              [failed] com.google.GoogleML.plist
              [loaded] com.google.keystone.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
              [invalid] com.oracle.java.Helper-Tool.plist
    Launch Agents:
              [failed] com.epson.eventmanager.agent.plist
              [failed] com.google.keystone.agent.plist
              [invalid] com.oracle.java.Java-Updater.plist
    User Launch Agents:
              [loaded] com.google.Chrome.framework.plist
              [failed] com.google.GoogleContactSyncAgent.plist
    User Login Items:
              EyeTV Helper
              apple-scc-20131222-190227
              Skype
              Messages
              Thunderbird
    3rd Party Preference Panes:
              remoting_host_prefpane
              Déjà Vu
              DivX
              Flash Player
              Flip4Mac WMV
              GPGPreferences
    Internet Plug-ins::
              Shutterfly: Version: 3.0.1
              Google Earth Web Plug-in: Version: 6.2
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8
              Musicnotes: Version: 1.17.3
              OfficeLiveBrowserPlugin: Version: 12.3.5
              PandoWebInst: Version: 1.0
              FlashPlayer-10.6: Version: 12.0.0.39 - SDK 10.6
              DivXBrowserPlugin: Version: 1.4
              RealPlayer Plugin: Version: (null)
              Flash Player: Version: 12.0.0.39 - SDK 10.6 Outdated! Update
              iPhotoPhotocast: Version: 7.0
              googletalkbrowserplugin: Version: 4.9.1.16010
              QuickTime Plugin: Version: 7.7.3
              AdobePDFViewer: Version: Unknown
              Photo Center Plugin: Version: Photo Center Plugin 1.1.2.0
              Silverlight: Version: 5.1.20913.0 - SDK 10.6
              ContentUploaderPlugin: Version: 1.2
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
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              WebEx64: Version: 1.0
              Move_Media_Player: Version: npmnqmp 071505000006
              WebEx: Version: 1.0
              MRJPlugin: Version: 1.0-JEP-0.9.0
    Bad Fonts:
              None
    Old applications:
              Audiogalaxy Helper:          Version: 3 - SDK 10.5
                        /Applications/Audiogalaxy Helper.app
              Disc Cover 3:          Version: 3.0.10 - SDK 10.5
                        /Applications/Disc Cover 3.app
              Epson Printer Utility 4:          Version: 9.14 - SDK 10.5
                        /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
              Keynote:          Version: 5.3 - SDK 10.5
                        /Applications/iWork '09/Keynote.app
              Kies:          Version: 2.1.0.13071_1 - SDK 10.5
                        /Applications/Kies.app
              Microsoft Alerts Daemon:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              Microsoft Chart Converter:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
              Microsoft Clip Gallery:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
              Microsoft Database Daemon:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
              Microsoft Database Utility:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
              Microsoft Document Connection:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Document Connection.app
              Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
              Microsoft Excel:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Excel.app
              Microsoft Graph:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Graph.app
              Microsoft Language Register:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Microsoft Office Reminders:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
              Microsoft Outlook:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Outlook.app
              Microsoft PowerPoint:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft PowerPoint.app
              Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
              Microsoft Upload Center:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
              Microsoft Word:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Word.app
              My Day:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/My Day.app
              Numbers:          Version: 2.3 - SDK 10.5
                        /Applications/iWork '09/Numbers.app
              Open XML for Excel:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Open XML for Excel.app
              Pages:          Version: 4.3 - SDK 10.5
                        /Applications/iWork '09/Pages.app
              SLLauncher:          Version: 1.0 - SDK 10.5
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              Senuti:          Version: 1.2.9 - SDK 10.5
                        /Applications/Senuti.app
              Solver:          Version: 1.0 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              SyncServicesAgent:          Version: 14.3.1 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
              TechTool Deluxe:          Version: 3.1.4           - SDK 10.4
                        /Applications/TechTool Deluxe.app
              TurboTax Home Business 2011:          Version: 2011.r15.011 - SDK 10.4
                        /Applications/TurboTax Home Business 2011.app
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 930.71 GB Disk used: 280.61 GB
              Destinations:
                        iMac Backup [Local] (Last used)
                        Total size: 931.19 GB
                        Total number of backups: 31
                        Oldest backup: 2013-12-19 05:31:29 +0000
                        Last backup: 2013-12-26 15:57:21 +0000
                        Size of backup disk: Adequate
                                  Backup size 931.19 GB > (Disk used 280.61 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   2%          EyeTV
                   1%          WindowServer
                   1%          Google Chrome
                   1%          EtreCheck
                   0%          AddressBookSourceSync
    Top Processes by Memory:
              328 MB          thunderbird
              213 MB          com.apple.IconServicesAgent
              205 MB          mds_stores
              197 MB          iPhoto
              164 MB          Google Chrome
    Virtual Memory Statistics:
              2.81 GB          Free RAM
              3.50 GB          Active RAM
              778 MB          Inactive RAM
              948 MB          Wired RAM
              499 MB          Page-ins
              0 B          Page-outs

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