I have signed on and followed the instructions provided to get my serial number using the redemption code in the box I bought at a retailer. I am never given a screen where I can enter that code.

I have followed the instructions provided on the Adobe.com/go/getserial site several times. I have created an Adobe account and have signed in. I have found the redemption code in the box I bought at Staples or Best Buy (don't remember which or maybe it was at Apple). I am never given a screen on which I can enter that code to get my serial number. What am I doing wrong?

John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
this hard.
Rusty Edmister
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <[email protected]>

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