I have skype premium but am still being charged fo...

Hello,
I purchased a subscription to skype premium but am still being charged for calls I make to a US mobiles. Why? I am currently living in France, does this make a difference? I assumed Skype premium allowed free calls to US land lines and mobiles.

Hi,
Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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We paid the annual premium and are still being charged for the monthly.

We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person. This is the transcript:
Adobe <[email protected]>
Jan 9 (3 days ago)
to Debi
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 9, 2015 8:01:45 AM PST
Chat end time
Jan 9, 2015 8:28:01 AM PST
Duration (actual chatting time)
00:26:15
Operator
Sunil Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Sunil Kumar.
Sunil Kumar: Hello! Welcome to Adobe Customer Service.
Sunil Kumar: Hi Debi.
Sunil Kumar: One moment while look into the issue
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
Sunil Kumar: Thank you for the information.
Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
Debi Smith: k
Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
Sunil Kumar: Okay.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: I'm sorry, did I lose you?
Debi Smith: ARE YOU STILL THERE?
Sunil Kumar: Yes. Sorry for the delay.
Debi Smith: What is the status of the refund and the correction to my account?
Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
Sunil Kumar: Will that be helpful for you?
Debi Smith: I have contact Adobe before about this and thought it was taken care of.
Sunil Kumar: Thank you for your patience.
Sunil Kumar: I check and see that I need top forward the case to our relevant team for the for the refund for the subscription.
Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
Sunil Kumar: Is that okay for you?
Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
Debi Smith: Will they email or call? I have to go now.
Sunil Kumar: They'll email you.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: Are we still connected?
Sunil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sunil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

TS3772 On my iphone 5 i have two iTunes ID, one is no longer in use, but keeps asking for a password which I no longer have, whilst the other is still being used. How do I delete the old ID?

On my iphone 5 i have two iTunes ID, one is no longer in use, but keeps asking for a password which I no longer have, whilst the other is still being used. How do I delete the old ID?

Hello steveod2
The main thing to do is to sign out all services on your iPhone, like iCloud, iTunes & App Store, iMessage and FaceTIme. Check out the article below for more information.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
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I haven't used my 'free' CC membership over a year but am still being billed? I have tried to cancel it but it makes it out as if I am not charged anything and doesn't let me me cancel...How am I supposed to get out of these payments

I haven't used my 'free' CC membership over a year but am still being billed? I have tried to cancel it but it makes it out as if I am not charged anything and doesn't let me me cancel...How am I supposed to get out of these payments. I have tried to contact adobe but it has been close to impossible.

Hi jacksteger
There are no active subscriptions under the Adobe ID you used to post on the forum.
Please check if you signed up using a different Adobe ID/email address and sign in with these details to see any active plans and get assistance with cancellation via the support page - Cancel your membership or subscription | Creative Cloud
Kind regards
Bev

I have skype credit but can't make any call (credi...

I have skype credit recently but can't call to any mobile or landphones in my home country India. What ever number I am dialing is ringing but no answer, that means the ringing tone I am hearing is not the actual ringing. I have checked with the person to whom I called through skype, they are saying that they are not getting any call. I have still my skype credit. Kindly help.

I have skype credit but can't make any call

Neither party has skype premium but we can somehow...

Neither myself nor the person I skype with has skype premium but about a week ago we suddenly could share our screens and open our cameras at the same time. Messages have been popping up stating we can use this service because one of the people in the call has skype premium.
Has one of our computers been hacked and suddenly we have someone with skype premium hidden in our calls?
Solved!
Go to Solution.

Hi,
The only test we are running right now is around account enablement of group video calls. We haven't changed anything in regard to automatically starting video.
Depending on the platform your friend is using though, they might be able to see video only if the call returns to a 1-on-1 call. E.g. Android and iOS don't support group video calls yet so group calls will show as audio only on their end until enough people leave the call for it to become a 1-on-1 again.
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Skype Premium, but haven't got my unlimited calls ...

Hi,
Yesterday I bought my Skype Premium, but unfortunetly I did not receive my unlimited calls to phone numbers in The Netherlands..
Any Ideas on how I get this activated?
- Ricardo

Hello,
Have you tried to call to the Netherlands? If so, which error message are you receiving? Bear in mind that only calls to Dutch LANDLINES are included in your Plan (not cell phones).
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Purchased Skype Premium but didn't receive the US/...

Purchased Skype Premium to get unlimited US/Canada subscription. Skype Premium is delivered and shows in my purchase history but the unlimited US/Canada subscription does not appear. How can I resolve this? My account is not located in the US or Canada, is this the problem? Although I was logged in and when I selected Skype Premium it showed this subscription as a feature (which is why I bought it!). Thanks for any help!

Hi,
Currently Skype Premium bundle with Unlimited US&Canada is offered for US&Canada customers only. This is the reason why Unlimited US&Canada subscription was not included.
If you wish to call US or Canada then you can find available subscription for your location here: http://www.skype.com/go/subscriptions
You can request a refund if you wish to have Skype Premium refunded: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cancelled Subscription during end of June but still being charged in July & August

Hi Spotify support, I have cancelled my premium subscription during end of June and my card was still being charged in July & August. May i know how to stop this and get my refund back?

Hi, and welcome to the community!
Did you get a confirmation email to say you cancelled? If you did, then it's likely you have a second account. Try logging in with an email/username and see if that account is there too. If not, then try cancelling through the subscriptions page again. Make sure you click on every confirmation box that may appear!
For the refund, if you submit an online contact form; someone at Spotify can look into sorting this for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony

TextEdit.app is corrupt. I have tried repairing and I have tried reinstalling but it still says You can't open the application TextEdit.app because it may be damaged or incomplete.

TextEdit is not working. I have tried repairing and I have tried reinstalling but it still says "You can't open the application TextEdit.app because it may be damaged or incomplete."
Can anyone give me some other ideas as to how to fix. Thanks.

Thats the first thing I tried last night. And reinstalled just textEdit but no luck, then I deleted TextEdit and reinstalled it again and I was still getting the same message. Tried pacifist this morning again but this time I tried reinstalling the whole apps package half way through its says it cant reinstall due to multiple missing files.
Tried the repair option on the OS disc it says everything is fine

HT4972 I tried to update my old iPhone 3GS and is giving me a message that it can be activated. This is my old phone and it shouldn't have a line but I Still like to use it as an iPod. What can I do.

I tried to update my old iPhone 3GS and is giving me a message that it can be activated. This is my old phone and it shouldn't have a line but I Still like to use it as an iPod. What can I do.

Activation issues are almost always the result of a device that has been hacked or jailbroken. If that is the case, no support can be provided here.

I have wifi access but youtube still doesn't work. how do i fix it?

I have wifi access but youtube still doesn't work. how do i fix it? it keeps saying it cannot connect with youtube

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TS1424 I had purchased a VIP subscription in starmakerstudios karaoke for a week. I don't know how to stop auto renewal. Even though I have deleted the app I am still being charged

Hey people please help me with my problem.
I purchased a VIP subscription for a week in starmakerstudios karaoke. I don't know how to stop auto renewal. Even though I have deleted the app, I'm still being charged $1.99 a week!
Please help me out...

Hi Gerald,
Well, you're not alone. The question is why is this happening? Since the referenced link shows the same type of problem with Yahoo finance, I suspect there is a coding problem on the site, specific to how Firefox is reading the code. Not being a programmer, I can't offer specific advice other than contacting either Firefox through their Community forum, or Yahoo Finance.

HT201209 I entered 4 $15. gift cards but my credit card is still being charged. I can not see a credit balance in my account

I entered the code from 4 $15. gift cards but my credit card is still being charged. I can not see a credit balance in my account.

Nothing you can do. Cards are country specific, and your account information must match the country of the card and store you are trying to use.
You can only use that card in the USA store, with an account with USA billing information. No way around that.

I have Skype Premium. Can I make an all-day call ...

I have Skype Premium. i will be on an all-day listen only presentation. Can I make an all-day call without additional charges.

cpaterson20 wrote:
What do I need to do?
contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have skype premium but am still being charged fo...

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