I have some Double apps in creative cloud?

Hello. I have Adobe creative cloud and whenever I go into my apps section, I notice I have two apps for PHotoshop, Illustrator, and Indesign. For example I see a Photoshop CC and a Photoshop CC (2014). I this a problem? If so how do I fix it?

Why do I have 2 copies of my CC Apps? - Terry White's Tech Blog

Similar Messages

  • I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
    Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues

  • I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later.  7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

    I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later.  7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

    AppTrial1 where are you seeing this error exactly?  For information on how to install the Adobe Creative applications included with the Creative Cloud please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I continously have to activate my adobe creative cloud apps

    On my primary computer it seems like everyday I have to activitate my installed creative cloud apps.  Is there something that needs to be updated, or checked on this computer, so that it will be recognized?  I primarily use Premiere, Photoshop, and Encore.

    So it would appear that you have the current version of the Adobe Application Manager.  This does typically resolve this difficulty.  What have you tried so far to resolve your difficulties?  Have you been in contact with our support team?  If so do you have a case number I could review?

  • When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed!  I already have LR 5.7 installed and this has been updated through CC.  I dont understand why it's now showing as

    When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed!  I already have LR 5.7 installed and this has been updated through CC.  I dont understand why it's now showing as it needs to be installed!?!?  It wasn't like this the last time I looked.

    Hi,
    Please refer to the help document:
    Apps panel doesn't show installed Creative Cloud apps
    Regards,
    Sheena

  • When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install a

    When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install apps?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • HI. I HAVE ALREADY MEMEBRSHIP for one app in creative cloud. I want to upgrade it to be complete membership . first I could not cancel my old one . second i pay for the second one, third i could not download the indesign cc ( which i need right now becaus

    HI. I HAVE ALREADY MEMEBRSHIP for one app in creative cloud. I want to upgrade it to be complete membership . first I could not cancel my old one . second i pay for the second one, third i could not download the indesign cc ( which i need right now because they ask for serial number) . I have already cs6 products. is that technical problem in adobe or what ?

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

  • My new apps have changed to try within creative cloud; and my installed apps will not authenticate.  I recently canceled one subscription and replaced it with another.

    My new apps have changed to try within creative cloud; and my installed apps will not authenticate.  I recently canceled one subscription and replaced it with another.  Can you please look at it and correct?

    Solution for Windows 8.1: Locate the C:\Users\USER\AppData\Local\Adobe\OOBE folder.  Log out of Creative Cloud and from Task Manager end task for Creative Cloud.  From the OOBE folder delete ALL files.  Do not delete folders (com.adobe.accc.apps & com.adobe.accc.home).  When complete, restart Creative Cloud and log in with ID and Password. 

  • I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

    I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
    Licenses and terms of use | Adobe
    You may also not purchase an Education version for someone, they must do that for themself... if they qualify
    Adobe Education... Start here https://creative.adobe.com/join/edu
    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
    http://www.adobe.com/education/students/student-eligibility-guide.edu.html
    ID Proof http://www.adobe.com/store/au_edu/academic_id.html
    I do not  know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

  • I need help downloading apps from creative cloud.

    I installed CC for the desktop and accepted my invites to use CC desktop, Illustrator, and Photoshop. I then go and click on the download button from my account in CC on the Adobe site, and it automatically opens CC for the desktop and I just get the spinning blue lines. Any ideas on what to try next? I did un-install and re-install CC desktop to no avail.

    This is what I had to do to get it to download on my Mac. I work for a company and I had to log on to Adobe.com as my IT client, and send myself invitations to CC desktop, Illustrator and Photoshop. I then accepted the invites. A tem has to be set up first by the admin of this account. (I set it up once I was in IT's account) I had to down load the app for Creative Cloud Packager (CCP), and launch it. Then I had to choose which one best fit my situation (Creative Cloud for Enterprise) and double clicked it to launch a window to log into with my Adobe ID. I then chose create package and both of the products we purchased showed up. I named the folder and it download the files to this folder. Inside this folder there will be another installer to double click on. In CC desktop these applications should now show up as installed.
    I hope this helps. I know I had to hunt and search to figure out what to do, and quite frankly this should have been done by the IT people who purchased it.

  • I just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

    i just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

    You can right click the tab and choose "Close Tab" to close a tab.
    Some menu entries are hidden by default and only appear if you use the keyboard to open the menu.
    You can see the difference if you use Alt+F or Alt+B to open the "File" and "Bookmarks" menu and compare that to what you see if you use the mouse to open the menu after you have made the menu bar visible by pressing Alt or by pressing F10.
    Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.

  • Should Lightroom be shown in the list of apps on Creative Cloud?

    Hi
    Should Lightroom be showing in the list of my apps on creative cloud on my Mac?
    I am sure it used to be there, but perhaps I am mistaken.
    All I have listed are
    Thank you for you help

    CC seems to be very odd about Lightroom.  The CC subscription (and the PS-CC subscription) includes LR, and it sometimes shows up in the list of apps.  However, if you have installed it or updated it other than through CC (i.e., installed the direct download, installed a beta version, or updated from within LR), CC seems not to recognize it as being either installed or available.  In some such cases, LR installs without problems, taking your CC credentials.  In other cases, LR says it's only a trial and asks for a serial number.  You may need to uninstall LR, close down CC (logging out), and then delete the opm.db file from the directory C:\Users\[username]\AppData\Local\Adobe\OOBE.  You can't find this file with a search, and the directory is hidden, so you may have to type it out.  Once you have deleted opm.db, you can restart cc and it will scan for installed apps and (presumably) display the proper information.

  • Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?

    Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?

    These are user to user forums.  Most of us are paying customers.  If you have a problem deactivating your software, you need to contact Adobe Support directly.  They can most likely resolve the deactivation for you, and might be able to assist further in resolving your problem.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Uninstalling a single app from creative cloud

    I am trying to uninstall a single app from creative cloud, specifically Photoshop CS6, however the only items listed in Add/Remove Programs is Creative Cloud. I am using Windows 8.1 and all the apps are listed under the Creative Cloud application.  Is their a repair application or some other method to uninstall the unwanted apps.

    Alltehscreennamesareunava do you use some type of registry cleaner or system optimizer which may have already removed the entry?  Also to confirm you are looking in Programs and Features and not Add/Remove Programs?
    I would also recommend reviewing CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html which discusses similar behavior to what you are currently experiencing.

  • I cannot install any extensions to apps in Creative Cloud 2014 (v 1.8.1.451).

    My system: Mac OS 10.7.5 -- Creative Cloud 2014 (v 1.8.1.451)
    I have uninstalled, rebooted and reinstalled the latest versions of my software, signed out, signed in, did cartwheels, sacrificed a Twinkie to aliens... Been doing this crap for hours...
    I thought it was Business Catalyst that was the problem, but I have tried a dozen other Add-on extensions with the same error results.
    The Error is "(insert extension name here) could not be installed as it requires a compatible CC app. (error -411).  I have tried extensions for InDesign, Dreamweaver, Photoshop and Illustrator - none will install and have the same error.
    Adobe support was no help whatsoever.
    Has anyone any idea what the problem could be?
    I have attached samples.

    Well, as usual, I ended up fixing it myself by reinstalling everything from scratch:
    Uninstalled every app using Creative Cloud Desktop
    Uninstalled Creative Cloud Desktop
    Deleted every com.adobe file on the system
    Deleted every Adobe folder on the system
    Rebooted
    Installed Creative Cloud Desktop
    Reinstalled every app

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