I have some money left from a gift card on an itunes account, but can't log in.  I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

I have some money left from a gift card on an itunes account, but can't log in.  I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

Similar Messages

  • I do not remember my rescue email and i do not remember my security questions, what can i do to find out my rescue email without needing to answer security questions? Please help now I am unable to buy or install apps:(

    forgot security answers and rescue email how do i find out the rescue email without needing to enter security questions?

    Contact Apple support at the appropriate number found in http://support.apple.com/kb/HE57 and ask to speak with someone in account security.

  • Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from agift card? How do I view my balance?

    Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from a gift card or a deposit
    ? How do I view my balance?

    Your balance should show to the left of account id at the top of the iTunes store page on your computer's iTunes. You can also check it by clicking on that id, or doing Store > View My Account, which should show your account balance and let you view your payment info

  • Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

    Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89136)

  • I have 12.80 left from a gift card, but when I go to buy something it ask for my credit card. How do I use up my balance?

    If you have a balance, how do you spend the rest of it with out having to put in your credit card info?

    Among other things iTunes uses your credit card to confirm that you are a resident of the same country as the store you are using. Occasionally it may ask for you to confirm the details and "prove" the card by putting on a holding charge which it later releases. If you have credit in the store that should be applied to any purchases first, even if iTunes asks you to confirm your details. Your listed credit in the window can become out of date if you use more than one computer or device to make purchases. Signing out of your account, then back in, should refresh the balance.
    tt2

  • Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

    Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

    No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103501)

  • HT5312 I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?

    I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?
    Every time i want to purchace something i have to answer these questions that i have forgotten !
    Please help

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT201363 I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece

    I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
    I press reset and there comes the message

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100647)

  • I forgot my Apple ID password and the birthday but I remember my security questions how can I know my password (I know the security questions)

    I forgot my Apple ID password and the birthday but I remember my security questions how can I know my password (I know the security questions)

    I'm curious how you forget your own birthday?
    dodidoid wrote:
    I forgot my Apple ID password and the birthday
    you can try here first:
    iforgot.apple.com
    https://iforgot.apple.com/password/verify/appleid
    or
    Contacting apple id support
    http://www.apple.com/support/appleid/contact/

  • HT1725 i dont remember my security question how can i reset them

    I dont remember my security question hoe can i reset them

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • I can't remember my security questions what do I do I cant download apps because of it

    I don't remember my security questions I can't download any apps because of that what do I do?

    Kingnate4901 wrote:
    I don't remember my security questions... what do I do?
    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT1911 I don't remember my security question answers. can i change them?

    I don't remember my security question answers. can i change them?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • I forget the answers to my security question what can I do?

    I can't remember my answers to my security questions what can I do?

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 I can't remember my security questions, what should i do?

    I have followed all the steps on the support website. i logged in, went to manage my apple id and clicked on security questions. To my surprise there was no option to click "reset my security questions", what can I do? I have an alternate email provided I just cant find the link to reset the questions!

    The reset link will only show if you have a rescue email address on your account - an alternate email address is not a rescue email address, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the Ht5312 page that you posted from to add a rescue email address for potential future use

  • HT1689 i forget the answers of my security question, what can I do?

    i forget the answers of my security question, what can I do?

    Did you put a emergency email attached to your account? that is a way you can access it.

Maybe you are looking for

  • Windows PC doesn't recognize iPod

    I have bought my iPod (20GB, click wheel) one year ago with an extended warranty of 3 years. It was working well all the time. But now my Windows computer doesn't recognize the iPod any more although I haven't changed anything on it. The battery can

  • What is wrong with my MacbookPro?

    My computer is a MacbookPro that I bought in 2010. About a month and a half ago I started to experience my computer randomly flashing white with a click and then the screen turning black. When I would hit the power key to turn it back on, it would ch

  • Brand new Macbook Pro not pairing with Apple Keyboard and mouse!

    Hi all, I have a brand new Macbook Pro and an older wireless Apple Keyboard and Mouse (that were being previously used with my imac G5). Now I want to use these for this macbook. I am finding that they are being recognised but not pairing up? Do you

  • My macbook pro running very slow

    Hello, Looking for help with my very slow running laptop. I ran an EtreCheck and can provide a full report. I ran Disk Utility, repaired permissions, slimmed down my Download folder, deleted a program recently installed - Kies, to link with my Androi

  • JMS Receiver Adapter Conversion problem

    Hi All, My Scenario. Websphere MQ(JMS Adapter)--->SAP XI--->Webspher MQ(Receiver Adapter)----->Mainframe MQ I am using Module parameters in JMS Receiver Adapter. Module Sequence in the Receiver Channel No. Module Name T Module Key 1 localejbs/AF_Modu