I have songs in my iTunes that were purchased under an old ID (an email that no longer exists). I forgot the password so when I try to retrieve it, it is sent to the old email which no longer exists, so I can't retrieve it so I can't play/transfer songs

I have songs in my iTunes that were purchased under an old ID (an email that no longer exists). I forgot the password so when I try to retrieve it, it is sent to the old email which no longer exists, so I can't retrieve it so I can't play/transfer those songs...what can I do?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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On my iphone, icloud is set to an apple id that i no longer use and i keep getting asked to enter a password. Cannot remember the password. When i try to re-set the password, it sends a email to a address no longer used. Will not accept any dob i enter

I have icloud on my phone with an apple id that I no longer use. I keep getting asked to enter the password for this ID. However I can't remember the password.
When I try to re-set the password, a e-mail will be send to an address I no longer use and can't access.
I then try to answer the security questions, but the date of births I enter are not accepted
Any ideas?
Paul

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Just updated my iphone. Now I can se I have two? iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first

Just updated my iphone. Now I can se I have two! iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first account where there is no available password. I have tried several times to reset the password, bun I don't get the information I need - I have no access to email. What can I do?

Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
Anything else I could try, or am I doomed!
All of your help is much appreciated, thanks

My ipad is password protected and i can't remember the password. when I try to restore it, the itunes restore plugin screen will not appear on my ipad. I have tried to shut down, plug in, and hold down the home button method and get nothing.

my ipad is password protected and i can't remember the password. when I try to restore it, the itunes restore plugin screen will not appear on my ipad. I have tried to shut down, plug in, and hold down the home button method and only get the password screen again on the iPad. Any suggestions??

tried all that and was looking good with new software etc downloaded and then got a message in iTunes."we're sorry we are unable to conitue with your activation at this time etc " tried process again and got to the same message. iPAD still has the connect to it tunes screen ..any suggestions?

I made a beautiful invitation for my sons graduation in pages it has 1 photo on the front and 5 photos on the back. When I try to export it to my work pc the text is not supported and it looks terrible. Help!

I made a beautiful invitation for my sons graduation in pages it has 1 photo on the front and 5 photos on the back. When I try to export it to my work pc the text is not supported and it looks terrible. Help!

How did you transfer it to the PC?
Not good to export as a Word .doc/x, better to:
Menu > Export > PDF
Peter

I'm getting the rainbow wheel when I try tp pen in internet page (Safari). The page half loads then appears to freeze with the rianbow wheel. I get the same result when I try to stream a movie from NETFLIX. Freezes up rather than plays (after loading).

I get the rainbow wheel when I try to open an internet page. It loads halfway, then freezes, with the rainbow wheel whirring around. Smae thing happens when I try to stream a movie on Netflix. The movie loads, then the wheel shows up and the screen freezes. Same thing when I try a DVD, it takes the disc, but won't play when I hit on PLAY.
I am repair permissions, and all that I can do, but I am a novice. Any help would be greatly appreciated because I spend big bucks and drive 40 miles to get Apple help.
Sharon in the woods of Idaho

Welcome to Apple Support Communities.
If your profile info is up to date, you probably have a 2006 or 2007 MacBook with a CoreDuo or Core2Duo.
It probably came with 512MB or 1GB RAM memory and a 60, 80, or 120GB hard drive.
You're still running OS X Tiger, 10.4.
Your DVD drive may be dirty or wearing out.
For specifics about your computer, click on the  Apple Logo in the menu bar, then About This Mac, and More Info... to find details.)
You may be running short of hard disk space. You should have at least 10% free, or 10 to 15GB free for best performance. Less than that, and your hard disk is spending lots of time searching for places to store data.
Complex web pages and sites like Facebook and Twitter, and pages using Adobe Flash, and high-bandwidth applications like video streaming from NetFlix can all cause your computer to run slowly, and the fan to run at high speed, because the processor is working hard. Conversely, email is not terribly resource-intensive, and probably still works pretty well.
Several things can each provide a small performance increase (listed in no particular order):
Adding more RAM memory. Upgrade to 2Gb to give your programs a bit of 'breathing room', especially if you are running more than one program at a time.
Erasing the hard drive and reinstalling the current operating system and programs from scratch. This erases all your existing programs and data. Unless you have backups and program discs, you lose everything currently stored on it.
Installing a higher capacity, faster hard disk, say 250GB or 320GB will give your programs and data more space, and perhaps faster access if you replace the factory 5400rpm drive with a 7200 rpm drive. If your current hard disk is nearly full (less than 10% free space), the drive has to 'thrash' to free space to store information.
Upgrading the operating system to OS X 10.5 Leopard or OS X 10.6 Snow Leopard. Both are discontinued OS X versions, still available to order directly from Apple, but not likely found on a store shelf any longer. An upgrade to OS X 10.7 Lion might not be possible for your MacBook (details here: http://www.apple.com/macosx/how-to-buy/), and Lion would likely cause a further slowdown, because honestly, Lion is optimized for newer, faster dual-core or quad-core computers with fast video chipsets and 4GB or more of RAM.
A faster internet connection, for example: I switched internet providers to get a 3.0Mb DSL connection (up from a 512Mb connection) for an extra $10 per month, and saw downloads and internet browsing speeds increase dramatically. With the slower connection, it was not possible to watch video.
Will all of these upgrades together get you close to the performance of the latest MacBook Air or MacBook Pros? NO!
Ultimately, you have a 4- or 5-year-old computer, and spending up to several hundred dollars for upgrades might not be a worthwhile investment for you, versus applying that much money toward the cost of a new(er) Mac, and perhaps passing your MacBook on to a friend, child, or grandchild who needs mainly email capability.
If a brand new Apple is not in the budget, consider a refurbished Mac from the Apple Store online. These are reliable computers from 'last year's models' and have the same 1-year Applecare warranty as a brand new model, and often sell at a discount of 10 to 30 percent of the price when the model was introduced.
I'm using a mid-2007 MacBook, purchased as a refurb from Apple in late 2007. It came with 1GB RAM, a 120GB 5400 rpm hard drive, and OS X 10.4 Tiger. Over the years, I've upgraded it twice. Firs to 2GB, then to 4GB RAM, to a 320GB drive, then to a 500GB 7200 rpm hard drive, and to OS X 10.5 Leopard, and then to OS X 10.6 Snow Leopard. Rather than one more round of upgrades to OS X 10.7 Lion, I'm saving for a newer MacBook Pro or MacBook Air at some time in the future.

I have just inherited my husbands iPhone 4s but when i try to use updates it is showing me a old email address we had for iTunes store i do not remember the password and when i try to change password it goes to my new address with iTunes store

I have just taken over my husbands iphone 4s but when trying to download updates on Twitter, Facebook, etc. it says to sign into itunes store with a old email address that I no longer remember the password to. I have changed my email with the itunes store and have a new password but how do i get rid of the old email address. Many Thanks

When you say 'changed my email with the itunes store and have a new password' do you mean that you've changed the email address on that old account, or are you referring to a different account ?
If you've updated the old account then try logging out of the account on the phone by tapping on the id at the bottom of the Featured tab in the App Store app and then log back in with the updated version.
If they are different accounts then all apps (and other content from the store) are tied to the account that downloaded them, so only that account will be able to download updates to them. For apps like Twitter and Facebook you could delete them from the phone and redownload them via your account so that they are linked to that instead.
If there are apps that have content in them, and you can't copy that content off (so that you can delete the app, buy/download it on your account, and copy the content back), then you will need the password to the old account to be able to update them. You should be able to get it reset via http://iforgot.apple.com

I have somehow forgotten my itunes password and when i try to enter my birthday info to answer the security questions it says it cannot find a match? I have had this account for 4 years and unfortunately the email account itunes has is now defunct

I have forgotten my itunes account info.....When i have tried to answer the security questions to get access I enter my birthdate and the system says it doesnt match and please check my personal info and re-enter? The email account itunes has is no longer accessible so i am really wondering what to do? i had to make a whole new apple id just to post a question on here....any help would be greatly appreciated!

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Have same username and password for Apple and iCloud. Main email server is btinternet with different username and password. When I try to share a photo using iCloud email I get message that "email server didn't recognise username/password combo". Help.

I have the same username and password for my Apple account and iCloud. My main email server is btinternet. When I try to share a photo by sending an email by iCloud I get a message "Server doesn't recognize username/password combination". Do I need to login to iCloud with my btinternet password?

Seeing others with same problem I have gone into iPhoto>Preferences>Accounts and changed password to btinternet password. It worked. Thanks.

Why does my cursor not automatically select the entire word when I try to select text by starting/ending in the middle of a word?

In any other browser I've used (or word processor, for that matter) when I select text using my mouse cursor, if I start and/or end in the middle of a word, it automatically selects the whole word when I'm selecting more than one word. But for some reason this is not happening in Firefox. If I try to select say 3 words, and I start in the middle of the first word and end in the middle of the last word, it will only select those parts, not all 3 words entirely.

Firefox allows to select part of a word. You can select a word with a double click and use Shift + left click to set the end of the selection, so you need to click at the end of the last word instead of in it.

I upgraded to 5.0 and restated no when I try to open FF it tells me I ahve to restart which I've done twice and still get this warning. I can not use FF

after the install and restart I clicked on the usual icon shortcut and received a dialog box telling me I have to restart " Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to restart now?" I tried a restart again and got the same message again. I'm now using IE, no choice.

Thanks one again. I know you helped me the last to. I do have the Deja Vu font set in my folder. I downloaded and the last time. So I don't know if there is supposed to be more or not, but those were installed with Windows-XP after my reformat.
This is really driving me nuts. as I've done several re-formats on my computer and several friends computers and even upgraded hardware so I am not necessarily a software or programming expert, I am somewhat advanced when it comes to computers in general and can usually diagnose the problem but these font's are the problem and they never were before.
I did see in another forum that if you had a Dell Computer and did the Microsoft update for the onboard video card driver that it could be the culprit, but I have that disabled being I have a much better graphics card so the updates from Microsoft for the onboard video weren't installed.
It' a Dell Dimension 3000 with an Intel(R) 82865G Graphics Controller so I don't believe it is the culprit being it is disabled. The actual video card that I am using is a PCI Nvidia GeForce 9400 GT with 1 GB Memory. And I didn't have any problem before.
I appreciate the help. But still can't get things to work. Live Help Chat doesn't open for another two hours so maybe they can do "Remote Access" or something and can check setting and help me. But if you come up with other suggestions, they would be greatly appreciated.
Thanks again.
Susan

Iam getting the following message when i try and burn a dvd using my mac The disc can't be burned, because the device failed to calibrate the laser power level for this media.

The disc can’t be burned, because the device failed to calibrate the laser power level for this media.
Can anyone help
Thanks

Unfortunately your drive has *probably* failed. You can try a cleaning disc, sometimes thst can help. First though try resetting the smc and pram.
To reset the smc on Desktop Macs
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

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Thank you so much...who knew it was such a simple thing!!!

HT1349 some songs on msome songs on my itunes library were bought with an old email address. I hy itunes library were bought with an old email address. I have since cancelled said email address. I would like to know how to listen to these songs again. Tha

Hello. Certain songs in my itunes library were purchased a few years ago with a now discontinued email address. I am not able to listen to them any longer because I have update my itunes library, and purchased songs from itunes with my current email address. Any suggestions will be sincerely appreciated. Thank you.

I should mention that, for the first problem, I do make sure that my new tracks are stored in the folder where I told iTunes that my music is in. Also, when I say the cataloging of my library stops short of cataloging all my songs, I have tried leaving the computer unattended for days (my computer's sleep mode is disabled). It always stops before cataloging all of my music regardless of whether I am doing something else while iTunes is cataloging, or if I just let iTunes be the only program that's open during the cataloging process.

HT203167 I am trying to transfer itunes songs that were purchased using a previous apple id and windows pc ( I now have a Macbook pro). I know the previous apple id, but have forgotten the password.

I am trying to transfer my itunes songs that were purchased using a previous apple id and windows pc ( I now have a macbook pro). When I try and download the itunes files, a message appears telling me that 7 songs purchased under the old apple id cannot be added to itunes on my macbook( the rest are added ok). I know the previous apple id, but have forgotten the password. When I try and retrieve the password using the security questions, I am asked for my birthdate. When I enter my birthdate, I am told this information is incorrect! Thats as far as i can go!
How can I update my apple id( and remove any old ones) if I can't retrieve the old password?

You need a third-party program lke one of those discussed here:
newer copy

I have songs in my iTunes that were purchased under an old ID (an email that no longer exists). I forgot the password so when I try to retrieve it, it is sent to the old email which no longer exists, so I can't retrieve it so I can't play/transfer songs

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