I have songs on my computer that won't play because they need to be authorized. The e-mail that popped up is long forgotten. Help!

I have songs on my computer that won't play because they need to be authorized. The e-mail that popped up is long forgotten. Help!

You can contact iTunes Customer Support on this issue. I had the same problem once & they were able to fix the problem for me. Contact them at [email protected] They will get back to you ASAP.

Similar Messages

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    Hi Sophie ,
    I would request you to please unistall Acrobat with the help of cleaner tool .Here is the link for the same.
    http://labs.adobe.com/downloads/acrobatcleaner.html
    Then try installing back again .Refer to the following link download Acrobat X pro .
    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
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    Regards
    Sukrit Dhingra

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  • I have a 30 Gig 5th Gen IPOD It plays but there is no sound from the head phones and when its docks can anyone help

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    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
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    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
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    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
    Apple Retail Store - Genius Bar
    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
    Apple - iPod Repair price                  
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  • I received an ipod touch 5th gen for Christmas.  The first songs i've downloaded and synced with my touch have created ghost songs.  They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play.  I can't delete them

    The first songs i've downloaded and synced with my new touch have created ghost songs.  They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play.  I can't delete them.  I've tried unticking all the music that was on the ipod via itunes and re-syncing, which in theory should delete all music from my ipod.  It does except for the 5 ghost songs.   So at present I have no music on ipod except the 5 ghost songs.   Has anyone got any ideas how I can get rid of these?  
    I had no problems with my ipod touch 4th, which I had for years.   Any help would be great.  

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • My play lists and songs on iTunes and on my iPhone won't play.  They are light grey instead of black and nothing happens when I click on the songs.  All of the songs were either from CD's or from iTunes that I purchased. I have home sharing turned on. Thi

    My play lists and songs on iTunes and on my iPhone won't play.  They are light grey instead of black and nothing happens when I click on the songs.  All of the songs were either from CD's or from iTunes that I purchased. I have home sharing turned on. This is a new issue.  It used to work fine.  I tried restarting my iPhone and syncing with iTunes. Neither worked.  Please help!

    Try delete those songs using iTunes by de-selecting and sync. After that mark those songs and sync again.

  • Song purchased from iTunes Store won't play on my computer

    Several people have posted variations on this question but I haven’t been able to find a coherent explanation of, or fix for, the problem.
    I have downloaded all my CDs into iTunes and synched them to my iPod. Everything downloaded from CDs plays fine.
    I bought and downloaded one song from the iTunes store. It appears on playlists, but I cannot play it using iTunes. When I click on it I get the blue highlighting but nothing happens when I click on the “Play” arrow. (I can play it using Quick Time). My computer is authorized.
    When I synch the iPod, I get the error message “(song) was not copied to the iPod (my iPod) because it cannot be played on the iPod.”
    I noticed that the files copied from CDs are .m4a files and the file downloaded from the iTunes store that won’t play is an .m4p.
    I think this is some kind of rights issue. Can anyone explain what the problem is? Thanks in advance.
    Dell   Windows XP  

    The trick of deleting the song to the Recycle Bin, dragging it to the Desktop and then back into iTunes worked. My guess is that because our computer was not authorized at the time of the purchase (this was our first purchase from the iTunes Store), the original file downloaded in a protected format. The computer has since been authorized, so the Recycle Bin ruse tricks iTunes into thinking it's a new file. I would still like to hear a confirmation of this from someone who knows though. Also, Apple should tell people to authorize their computers before making any purchases. It will save some confusion it seems.
    Thanks for the tip.

  • I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

    I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

    I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
    Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
    No answers here, but you are definitely not alone with this issue.

  • I downloaded a song from i-tunes.  It plays on my computer, but won't play on my i-phone.  Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time.  I could not find an option to "report a problem".

    I downloaded a song from i-tunes.  It plays on my computer, but won't play on my i-phone.  Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time.  I could not find an option to "report a problem".

    I could not find an option to "report a problem".
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • Playlist/songs appear in iphone4 buit won't play.  Have a read circle next to them

    playlist/songs appear in iphone4 buit won't play.  Have a read circle next to them

    I have the same problem even from iTunes bought music it appears with dashed grey circle beside the ones that I have recently added to my iPod by downloading them from the iPod itself. I honestly think it has to do with the 7.0.3 update that they have recently released. It may have solved other problems but it has created more problems along the way.
    Hopefully there will be a solution soon, if anyone has news or solutions please post thankyou
    At least now I know I'm not the only one with the same kinda problem

  • Songs that won't play

    One song in a complete album that won't play, all others play, but this one says that it's not authorized to play on my computer and to enter password for apple id, which when done, says it is authorized to play on this computer and 2 others, but still won't play? What gives?

    Hello there, c_costa.
    The following Knowledge Base article provides some great steps for troubleshooting issues for repeated prompts for authorization from iTunes:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Alternatively, if you are sure the same Apple ID purchased the content that's not playing, you can delete the song from your Mac and then download it again from your purchases:
    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
    http://support.apple.com/kb/HT5772
    then
    Download past purchases
    http://support.apple.com/kb/ht2519
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • If i click at a song on my computer does apple tv play the song? or do i have to sellect a song on the tv?

    if i click at a song on my computer does apple tv play the song? or do i have to sellect a song on the tv?
    So i could sit infront of my pc and don't have to move to the tv?

    that depend on what you use as speaker in itunes on the pc
    if you choose the atv as remote / airplay speaker the atv will play

  • Album uploaded to Itunes match, plays on computer but won't play on ipod, no cloud symbol next to songs. Press play on 1 track and it skips through the album without playing. I've tried deleting the album from PC and downloading again from match and even

    Album uploaded to Itunes match, plays on computer but won't play on ipod, no cloud symbol next to songs. Press play on 1 track and it skips through the album without playing. I've tried deleting the album from PC and downloading again from match and even after syncing the album won't play on the ipod
    iPod touch, iOS 6.1

    I've just connected the ipod to my computer and checked the music on the iPod. The album that I am having trouble with shows an exclamation symbol next to it. I've tried deleting the album from iTunes and re downloading it then syncing but it doesn't appear to affect the information shown the iPod. The album neither deletes nor updates.

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