I have songs that show up on my device, that come up grey with the dashed circle, and cannot be deleted.

I have songs that show up on my daughter's device, that come up grey with the dashed circle, and cannot be deleted.
I have tried:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
This has not helped.
All music is off the ipod.
When I connect to the computer to sync I still have songs that come up grey with the dashed circle.

If they were deleted from the computer and iTunes, the only way to listen to them again would be to insert the CD and listen to them from the CD or rip them from the CD again.

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