I have songs with ratings in my 'Unrated' playlist

I have songs with ratings in my 'Unrated' plylist.
I have 650 songs in my "Unrated' playlists, however 73 of these songs do have ratings.
I trid to shift the 5 and 4 star rated into 'My top rated', but they will not shift.
Can anybody help?
Keep smiling
Stefano

Standard troubleshooting...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
If still a problem restore with your backup.
If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
If still a problem, it's likely a hardware issue.

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Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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I have songs with ratings in my 'Unrated' playlist

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