I have sound, but can't adjust the sound

I've searched and searched and can't find a matching problem:
iPhone 5, iOS 8 software
I have sound, but cannot adjust sound up or down
I can lower sound using the Assistive Touch feature, but I can only lower, not raise, sound and enabling this doesn't fix my issue
Headphone jack is cleaned out
Help!

Quick edit:
Assistive touch does allow me to raise and lower, but it's not convenient to use that.  I just want the buttons on the side of the phone to function as they should.

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