I have sound but no screen

I have tried to reset it, but cannot.  What are my other options?

Hello Amy
If you were not able to watch your rental, then report it to the iTunes Store for further assistance.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

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