I have sound issues with third generation ipod touch, how do i fix it?

I have the iPod touch 3rd generation and the sound is staticed or not playing at all. it was of and on now it is always staticed or not playing. I brought it to best buy were I got it and they couldn't do anything because it had a small crack, now it has a larger crack got when I pressed down on the bottom of the iPod.  I haven't been able to update my iPod since I got it in October of 2009. I tried about a week ago and it took over 3 days for it to even start the first step of backing the iPod up.
any ideas to what i sould to to fix it?(besides getting a new one)

Try here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519Some of the music redownload is only available in the USA with the latest iTunes version.

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