I have spent 2 hours typing to your experts.   I want to chat with someone who can get the info completed to activate Element 13.  Ihave been told that my Serial number and Redemption Code is not correct.  That is impossible.

I want to talk om the phone with someone.
Somebody talk to me.    I just bought Photoshop Elements 13 and am trying to get it off the cd and into my computer.   Al Crook

I downloaded mine from the Internet- thinking I was purchasing a stand alone version- only to find out I can't open it unless I am connected to the Internet- burning up my data plan- no one has answered me either!!!!!!

Similar Messages

  • For adobe photoshop elements 13 the serial number and redemption code are not working.

    Used redemption code to download elements 13 but serial number said invalid when trying to set up software.

    Thanks, I tried it, but that did not work.  Another Forum leader determined that I bought a WIN license and I have a MAC.  Not sure how that happened.  I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks.  If they don't reply, i will cancel the credit card charge.  That might get their attention.  What a terrible company.

  • First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and ge

    First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine.  I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance).  Relucltantly, I am now typing this - and I suspect it will not help in the slightest!  I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you.  Can you please let me know how I can resolve this?  Louise A Fraser

    Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another.  You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
    1. Adobe Photoshop Elements
    2. Adobe ID, and signing-in
    3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
    It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
    Click here to get help now Contact Customer Care

  • How do I find my Serial Number and Redemption Code? The Troubleshooting keeps taking me to a page to enter my redemption code, but I also do not know how to locate my redemption code?

    The Troubleshooting keeps taking me to a page to enter my redemption code, but I also do not know how to locate my redemption code?  I need to activate my membership asap.
    Please help!

    use your redemption code to obtain a serial number.
    Redemption Code Help
    https://redeem.licenses.adobe.com/getserial

  • Why isnt my adobe acrobat XI Pro activating after receiving serial no and redemption code

    I received the serial number and redemption code after purchasing Adobe Acrobat XI Pro but I am unable to activate it. After entering the serial code, I thought I would be provided an option to activate but nothing happened. Help!

    Entering the serial number will activate the product.  Or is it still in trial mode?

  • I want to hand on my water damaged and not working iPhone are the notes that were on the handset accessible to anyone who can get the handset working again?

    I want to hand on my water damaged and not working iPhone are the notes that were on the handset accessible to anyone who can get the handset working again?

    It's possible, I suppose.   Unlikely, but possible.   Someone would have to be extremely driven to fix your broken phone specifically to look at your notes though.

  • Where do I find serial number or redemption code??

    Hello!
    I do have the photography-abo but there is no serial number or redemption code at all! If I go to my Adobe account, there are no products listet, only my abo, which is connected to my Adobe ID, but there are no serial numbers or redemption code - nowhere! (the abo contains photoshop and lightroom)
    I really need help!!!
    Thanks a lot in advance!
    kind regards

    You have purchase CC subscription on June 17th 2014. It does not require serial number. In case it is asking for serial number, while installing & activating, please refer to :
    Re: Invalid serial number?
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Hope it helps you.
    Regards
    Rajshree

  • I have an I pad can I chat with someone who has an Apple Mac computer

    I have an I pad can I chat with someone who has an Apple Mac computer, if so what do I need to do ??

    Hi,
    In Messages on the iPad you need to be using an Apple ID (which you probably are)
    You can then iMessage (the form of Apple Chat Messaging that is used) to other Apple IDs or iPhone numbers.
    They have to be using iOS 5.5 or higher or OS X 10.8 on a Mac.  ( A Mac could be up to OS X 10.8.2 if updated iOS devices could be up to iOS 6.0.1)
    You then needs either WiFi access or a Data contract and an iPad that can do at least 3G (some have SIM cards)
    10:54 PM      Tuesday; November 20, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • I downloaded the Photoshop CC on my computer, but it's asking for a serial number and I never got one

    I downloaded the Photoshop CC on my computer but it's asking for a serial number and I never got one

    Try Creative Cloud applications ask for serial number

  • Just purchased adope premiere elements 11 and redemption code does  not exist

    just purchased premiere elements 11 and when trying to get serial number, i am told the redemption code does not exist, its brand new right out of the package. WHY.

    Did you try entering the redemption code at http://www.adobe.com/go/getserial/?  You can find additional details at Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.

  • I am stuck in free trial on Lightroom, I have a serial number and activation code, but cannot find where to enter those

    I bought Lightroom 5 from best buy, I did all of the downloads and it is on my computer, but it is in free trial mode, and I want to put in my serial # so I can use it not in the free trial mode. I have the serial number and the activation code, but I cannot find where to enter that info.

    Hi Cassie Brehmer,
    Kindly try the below mentioned steps.
    Launch Lightroom
    Click on help
    Click on Lightroom Registration.
    Follow the on screen instructions.
    Thanks,
    Atul Saini

  • Contacts are missing information since the upgrade, how do I get the information back?  They were recently added contacts and I am missing info on about 100 of them.  Anyone know how I can get the info back?

    Itunes said I needed to do the upgrade to the new OS.  So I downloaded the new OS and all the contacts that I have added over the last 2 months just have names and no other information.  I tried re-syncing with my computer and that did not work and now that info is missing on my computer.  Is there any way I can get the information back???? 

    No, you can't downgrade iOS. You should be able to restore the address book on your computer from your backup, though. Windows address book probably got wiped on the first sync after the upgrade completed. It sounds like the iPhone may have been disconnected before the entire restore cycle was complete if the contact records in Windows Address book got munged.

  • I just got my macbook pro a week ago and i was told that i will get the os x lion a week ago i was told that i can get it for free, is this true and if so how do i get it

    i just got my macbook pro a week ago and i was told that i will get the lion for free, if this is true, then how do i get it.

    Hi,
    Not that's not normal and is one of the Problems I was having before Restoring as New...
    Just make sure you Sync ALL your important Info... Contacts... Music... Etc... to your Computer...
    and then do a Restore as New...
    i was a bit reluctant at First, because I hadn't done it before... But it was So Easy and am Really Glad I did...
    Cheers,
    Here's Another Useful Link:
    http://www.apple.com/support/iphone/

  • HT1766 Sadly the last update is causing my battery to run constantly  even if i am not using it.  Ihave been told to reset my iphone and then set it up as a new device .  How do I do this and keep my contacts and calendar?

    I recently did an update and my iphone 4 battery now drains within 6 hours (preveiously would be fine for 36 hours),  I was told to reset my iphone and then set it up as a new phone , so as not to have the problem recur.  How do I do this and maintain my contacts and calendar if I am not using my computer back up?

    Of course the battery "runs" constantly, otherwise the phone would die.  Duh! 
    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

  • Why did I get an email from the fraud dept saying my order is on hold, told to call a number, and then told by dept it's not true?

    I placed an order to upgrade my phone yesterday, and the order went through, I was told the new phone would arrive Thursday. After I got home from work today I saw an email from Verizon that says "Dear Customer:
    Verizon Fraud Prevention Team is currently reviewing the following order on your wireless account. Please call the Verizon Fraud Prevention Team at 888-483-7200 option 3, press 1 to verify this Order."
    I called this number immediately, since I need this phone ASAP, assuming it would just be a recording and I would have to verify an account number or something. But instead, after following the instructions, I was put on hold because I needed to speak to someone in person. After several instances of my call being cut off after being on hold for at least half an hour, I finally got through after three hours and was able to speak to a fraud representative. I gave her my info and told her the problem and she told me I had called the wrong department. Instead of the fraud department, I needed the online order department. She transferred me, and I waited on hold again. When the representative from the online order dept picked up, she first told me if it was a fraud issue I'd need to speak with the fraud dept - who had JUST transferred me to her. After this, she said that my order is not on hold, because it hasn't even been processed yet or had the credit check done. When I asked if this meant I hadn't needed to call at all, she said yes. Is this actually true or is there a chance that there's an issue with my order I don't know about? If there is no issue, these emails really shouldn't be sent out, they're incredibly misleading, and I've wasted a whole lot of time and experienced an incredible amount of anxiety for no reason.

    Hi.  I checked on the order and it says the order is currently being processed and I should check back tomorrow. I'm mostly just concerned because I got an email saying the order was on hold, and I want to make sure it actually does go through and I'm not just waiting for a delivery that's not going to come. I'm still confused as to why I'd get an email saying I had to call the fraud department only to be told I shouldn't have called the fraud department.

Maybe you are looking for