I have spent many hours trying to port my old phone number.

I was told at the Verizon store that I could but I have had nothing but problems. Here is what I have tried:
First I contacted my old carrier and received my account number and pin
1. Doing it myself on Verizon's website, failed
2. Contacted my old carrier and verified account information (was all correct)
3. Contacted Verizon using chat help line, failed
4. Contacted Verizon directly using customer service, failed (Here a representative ensured me the account number I was giving was "not an account number")
5. Contacted old carrier by phone to tell them of the multiple hour issue that I have been dealing with and asked again about account info, and why Verizon would tell me that its not correct. At this time, there were no "attempts" made to port the number, according to my old carrier.
6. Contacted Verizon AGAIN by phone, discussed the problems that I had, and ensured that representative that the account information I provided was correct (as verified by previous carrier three times, using two different methods). This representative said she submitted the port, but she didn't sound very confident.
As of current, the phone still hasn't ported over. I'm at about 20 hours since the last attempt was made. The previous carrier was PagePlus (if that matters in any way). Can someone please help me with this? Seems a bit ridiculous that this has been so difficult. If I was getting paid minimum wage for the time I've invested, my phone would have been paid off by now.

Got it taken care of, found another carrier that can do it and I'm just going to cancel my verizon. Have a great day!

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Help! Verizon won't port old phone number over to my FIOS house landline.

Hi, need help on resolving this issue with Verizon. Had Verizon FIOS triple play installed at my house about 12 days ago. HD Prime, 15/5 internet and Digital Voice landline. I switched from TimeWarner cable. I signed up online for Verizon FIOS and tried to use my current house telephone number when signing up. Next day I get a call from a Verizon rep telling me my order was lost even thou I had a confirmation number and that I would have to redo my online sign up.
I wanted to keep my old telephone number that I had with TimeWarner and port it over to Verizon. What I did to save my old house phone number was I ported my TimeWarner house telephone number over to an activated cellular Tracfone that I own. So I resigned up online and selected a new telephone number and the order went thru and I had my FIOS installed at my house.
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One suggested I create a new account, don't know it this can be done or not. I got a really good price on the FIOS Triple Play bundle I had installed and don't want to loose the great Verizon FIOS price deal I have.
Really frustrated at this point, being told before installation that I could keep my old phone number, spending a lot of time on the phone and then being told I can't do it after installation is completed.
Any ideas on how to get or make Verizon port over my old telephone number I have on my Tracfone now to my Verizon FIOS landline? I was told by a Verizon rep that it can't be done and they won't do it since the telephone number is my old Verizon phone number from many years ago that they ported out they won't port in back it now. Wow, talk about a "Can't do" attitude.
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Solved!
Go to Solution.

Help! Verizon won't port old phone number over to my FIOS house landline.[ New ]
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This is my problem - expcetn this is March 28 --- what can I do
01-27-2012 01:06 PM
Hi, need help on resolving this issue with Verizon. Had Verizon FIOS triple play installed at my house about 12 days ago. HD Prime, 15/5 internet and Digital Voice landline. I switched from TimeWarner cable. I signed up online for Verizon FIOS and tried to use my current house telephone number when signing up. Next day I get a call from a Verizon rep telling me my order was lost even thou I had a confirmation number and that I would have to redo my online sign up.
I wanted to keep my old telephone number that I had with TimeWarner and port it over to Verizon. What I did to save my old house phone number was I ported my TimeWarner house telephone number over to an activated cellular Tracfone that I own. So I resigned up online and selected a new telephone number and the order went thru and I had my FIOS installed at my house.
What I have learned from talking with Verizon billing, is because my old telephone number that I had with TimeWarner had been originally given to me by Verizon many years back and then it was ported over to TimeWarner from Verizon that Verizon now won't port the old number back over to my house landline because they have already ported it out once years ago for me.
One suggested I create a new account, don't know it this can be done or not. I got a really good price on the FIOS Triple Play bundle I had installed and don't want to loose the great Verizon FIOS price deal I have.
Really frustrated at this point, being told before installation that I could keep my old phone number, spending a lot of time on the phone and then being told I can't do it after installation is completed.
Any ideas on how to get or make Verizon port over my old telephone number I have on my Tracfone now to my Verizon FIOS landline? I was told by a Verizon rep that it can't be done and they won't do it since the telephone number is my old Verizon phone number from many years ago that they ported out they won't port in back it now. Wow, talk about a "Can't do" attitude.
Any and all constructive input is welcomed. Thanks for reading this.

I have spent many hours trying to port my old phone number.

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