I have spent the last hour
Trying to work out how to dispute purchases made in Japan which have appeared on My account. I notified Apple by email when they asked if they were mine, and advised they were not. they have now deducted all the credit i have to pay for them. Can't find a way to report the problem just get continually sent to support pages and go round and round. I have never seen such poor support pages to resolve a problem, and can't seen to find anyway to talk to or email someone to sort the problem.
Any advise gratefully received.....
Hi...
You can use the email form here > Apple - Support - iTunes Store - Contact Us
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I have spent the last hour trying to upgrade my IPhone to IOS 7 using ITUnes. Now, my phone wil not work at all. I think it is backed up on my computer, but I am unable to get it to download to the phone. What to do?
Thanks, as it still will not work, I assume it is damaged and needs to be sent in for repairs.
Tim -
I'm trying to make a time sheet and include a grid, but I'm having a hard time figuring out how to print a full grid on my spreadsheet. There are options for shaded grids but I want a defined grid, and I have spent the last 2 hours looking for the answer. Any ideas?
Hi Cynthia,
Are you planning to have this table do any of the calculation, or is is to be used as the electronic equivalent of a sheet of paper with a grid printed on it—a place to record the data.
For your seven column table:
Are you using one or more rows at the top of the table to label the data below? If so, you might want this row (or these rows) to be set as Header Rows.
Are you using the leftmost column to label the rows? If so, you may want this column to be a Header column.
The default table supplied on the "Blank" templates contains one header row and one header column. If you need more (or fewer) Header rows or columns, select the table, then go Table (menu) > Header Rows > (choose the number you need). Repeat to set the number of Header Columns.
To make a seven column table from the table supplied by default, click on any cell in column H (The eighth column), and drag right to add more cells to the selection, until you get to the last column of the table. With these cells selected, Go Table > Delete Columns.
To make the remaining seven columns fit across a single page:
Go View > Show Print View to show the table as it would appear when printed to paper.
Select the table by clicking its icon in the Sheets List to the left (easy method), OR by carefully clicking on the outside boundary of the table itself (fiddley method).
With the table selected, you will see square white handles at each corner and at the middle of each side (including the top and bottom).
With the mouse, grab the handle in the middle of the right side of the table and drag right (or left) until the table just fits onto the width of the defined page.
With the table still selected, set the thickness and colour of the cell boundaries using the Gaphics Inspector (as described by Jerry), or using the Stroke, Thickness and Color Well controls in the Format bar above the working portion of the Window.
Regards,
Barry -
I have spent the last 2 days uploading my itunes library to Icloud and i can see the tracks but they have no sound. Can anyone tell me how to sort this
The latest edition is corrupted and you need to fix this.
We're a user-to-user community, so there's no guarantee that an Apple person will see your post here.
If you'd like to give feedback directly to an Apple person, try the iTunes product feedback form. Here's a link through to that:
http://www.apple.com/feedback/itunesapp.html -
I have spent the last week trying to get a new phone.
Last Wednesday I spoke with a lovely young lady in the Charlotte, NC call center. My cell phone was no longer working and I was just a little over a month shy of my renewal date. We had a great conversation and she granted an exception to have me order a new Samsung Galaxy Note 4 and we could renew my contract early. Great! I ordered 2nd day shipping thinking it would be to my home my Friday, maybe Monday. I was fine with that.
I kept an eye on verizonwireless.com and noticed it still said my order was pending as of Thursday, so I called and spoke with a gentleman by the name of Tucker. He told me the phone was still pending manager approval, but that he would have that approved immediately and it would be sent out post haste. Not ideal, but I could live with Monday delivery.
Yesterday (Monday), I phoned again. My Verizon didn't have the tracking number. The person I spoke with called the warehouse and said that my credit card was declined, and that was the reason the phone was never ordered. She said I should have been told this last week and apologized. I asked if I could go into a store to pick up the phone and she had to talk to her manager to get that approved. After a long hold she came back on the line and told me that I could go into any store to pick up a phone, that I would be eligible for an early upgrade, and it would be clear to the person in the store that was approved.
I get to the store yesterday, and they check my account, which says I'm not eligible for an early upgrade and I'm told at this point I will not be able to get the phone there. I call customer service and speak with a girl who transfers me to tech service, where I reach a man named Tucker. I'm not sure if it's the same person I spoke with last week. Tucker senses my frustration and tells me he will fix the problem. He offers to send me a phone via overnight mail to my home address. He says he cannot make it so I can pick up a phone anywhere, and that it's quicker if he just does this. I had resigned myself to the fact that I will need to wait for a new cell phone, and accept the offer to overnight the phone.
Today, I called customer service. My phone hadn't shipped. It turns out the terms & conditions were accepted after the batch time, and it wouldn't be available until tomorrow. I explained the situation yet again to a new person, who felt for what I had been through and told me that it's not typical service and not acceptable. He offered me a special promotional plan and offered to overnight a phone. I indicated I preferred to get a phone today (as I've said the last 3 days I've called) since my previous orders through customer service had gone awry and that I would appreciate it if there was a supervisor I could speak with. The rep transferred me to Marlene.
Marlene again sympathized with the situation and told me should would resolve the issue. She told me the reason the store was unable to fulfill the order was that the Wireless Zone I'd gone to was a 3rd party and I'd have to go to a corporate store. She called the closest Verizon store while I was on hold and spoke with the manager. She got back on the phone and told me everything was all set...I should talk to Zach and I'd be able to get a phone. I drove the 25 minutes to the Verizon store in Waterbury, CT. I got there and Zach informed me that he was sorry for the confusion, but that he wasn't able to give me the phone since he could only offer me a small discount. I had to buy a $70 pay as you go phone in order to remain reachable by work and in case of emergencies (another snow storm tonight).
Needless to say I was and am very frustrated. When I returned to the office an hour and a half later, I called customer service and got Ryan. He offered the same thing I'd been offered before; he would order the phone via overnight delivery. To sweeten the pot, he offered me a promotional plan for $20 cheaper than my current plan. Great. I was on the phone for 23 minutes, the majority of which I spent on hold while Ryan tried to get an approval. I hung up when I had an urgent issue come up. I called back later and spoke with a woman who told me the order was not placed, that she could call me back with a resolution in a half an hour. I did not hear back from her.
I finally call back close to 3:30 and get John. John is very kind and is sorry for all the difficulty I've experienced. He gets a director to approve a change to my upgrade date so I can go into a store (and he specified any store) to get a new phone. I left work early and went to the store, where the rep said I could not get a phone due to the fact that there was a pending order on the account.That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.
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Help! I have spent the last 5 hours trying to get my itunes to work
I have searched through many messages, tried disabling my firewall, downloaded a new version of itunes from a disk I bought today, downloaded a version from itunes.com, and uninstalled a few times, tried to download a standalone version of quick time on top of the version from itunes, tried to down load an old version of quick time
nothing works. When I click on the icon it gives me the hour glass for a second or two, then nothing happens.When I click on the icon it gives me the hour glass for a second or two, then nothing happens. :(
by any chance, is your firewall Norton Internet Security 2005?
if so, try the trusty Lorraine M technique:
Lorraine M: NIS/itunes problem rectified -
I did this threw my computer... I just can not get into my ipod...
Hello wilo6
Check out the first article to reset your Apple ID password. The second article is for if you forgot the passcode for your iPod touch to get it back working again.
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Why do I get a message EVERYTIME I try to log into my Apple account that says the password is incorrect? I write them down so I know they are correct.
So then reset it...
https://iforgot.apple.com/ -
i cannot mirror from ipad or ipad air to a samsung smart tv via appletv.Any ideas please?
I have tried with an Ipad Air and Ipad using Op System 8.0.2 to mirror their contents to the screen of my Samsung Flat Screen Flat TV via the latest make of Appletv.I have spent over 2 hours going through all settings etc with Apple Customer Service Live Chat.They cannot find or replicate the problem and says it is all working fine.My TV screen displays, when i go into mirroring, "ready for connection - on your device launch Allshare Cast".Nothing happens although i have agreed with Apple Support that all settings are on and are correct.Can anyone help please, as Apple Support cannot?
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Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!
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I am trying to download the trial version and I get to the Adobe Assistant Download complete, but then NO file allows for download. I have turned off all blocks, looked in Explorer, I have spent about 3 hours doing this... HELP
I personally try to avoid that "download assistant" whenever possible...
Download the offline installer from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
Make sure you follow the Very Important Instructions on that page. -
I am holidaying in Auckland using my daughter's Orcon internet account for sending mail but it will not send. I am sure I am putting in the correct information but it still says mail.orcon.net.nz(Offline). I have spent half an hour with Orcon putting in correct info. They do not know how to help me further and neither does telstra clear, my own internet provider.
Any advice appreciated.On the Mail menubar > Mailbox, make sure Take all accounts online is selected.
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I have downloaded audiobook but it wont play the last hour of it, just blank?
I have downloaded a few audiobooks on my ipod and the download is complete but it wont play the last hour of the audiobook? any ideas?
How to report an issue with Your iTunes Store purchase
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Within the last hour, I noticed that my older MacBook Pro, while I was using iTunes, lost contrast on the screen. I am sorry, but I did not take exact notes on this event. Around the same time, I did do a back up, uploaded Apple software, etc.
I'm using two MacPros simultaniously, the old one for iTunes, and the new one for the other things. My new one has no problems, so am wondering if there is an easy way to correct the older MacPro's contrast problems. The computer is over three years old, and I'm wondering also if this failure is an aging sign. (I also have other problems, such as a noisy DVD drive, which is part of the reason I bought a new MacBook Pro.)Is the older MBP a pre-Unibody model from early 2008? If so, it could be having this problem:
http://support.apple.com/kb/ts2377
If so, you would be entitled to a free repair.
The lost contrast could be considered distorted video.
Do you have an external monitor? If the external shows the same lost contrast, the graphics chip is likely the culprit. If the external is OK, then you probably have an issue with the built in display or possibly with its connections.
You may also want to check in Universal Access to see if the contrast bar is set in its normal position (all the way to the left).
Apple has a special test they can run to diagnose the NVIDIA issue, so if you have access to an Apple Store, make an appointment at the genius bar to have it run.
Good luck! -
Averaging over the last hour and last eight hours.
This is fairly simple but I'm not sure what a "good" approach is. Basically I need to track how many times a user has performed an action over the last hour and last eight hours. I'll receive a notification of some sort when they perform this action and could get the current time, but I'm not sure what a fast way of determining how many times this has occurred in a given time period is.
I was thinking perhaps an array with the time of each in milliseconds and just find the first index that was < 8 hours or < 1 hour ago and then subtract the index from the current size. I think that would be problematic though. To keep the array from continuously growing I'd have to shift everything over to the left which means an expensive arraycopy. Perhaps if I only did the resizing when there were > 20 or elements I no longer care about or something would help, but then I'd have to iterate over 20 elements I don't care about everytime it's calculated, which is once a second.
Any algorithms that will solve this?Here is a method with a granularity of a minute (i.e.
it only updates the average value every minute - you
can change it to give whatever granularity you want)
Keep an array with 60 elements in it. The array
counts the number of times that the user performed
the action each minute.
The array in indexed modulo real time, and you make
entries based on actual time of day. So when a user
performs an action at 8:38:45 you increment slot 38.
Each slot counts the number of actions that took
place in that particular minute. When the next minute
rolls around, you move to the next slot, set the
value to zero (thus throwing out the events that
happened over an hour ago, and prepare to count the
new events)
The sum of the entire array is of course the total
number of events that have taken place in the last
hour.
You do not need to actually run through the array and
total the events every time you want to calculate the
average. You can use the fact that you increase the
total by one every time you get a new event and you
decrease the total by X everytime you zero out a slot
that had X for its event count.
So you can just keep a single value, Total, along
with your array that goes up by one on every event
and then drops back a little every minute, when you
throw out the hour old events.That is probably a good solution to the question I posed, but I realize now I was not thorough or accurate enough in describing the context and requirements. I don't think that will work without a lot of unnecessary memory, but maybe I'm wrong.
The user action is actually the successful completion of entering a form, a bill to be more precise. I expect this to happen 100-300 times an hour to give an idea of the frequency. Given a period of time, if they've been at it for that period of time or longer I need to find the number of bills completed in that most recent period of time. Otherwise, I need to use what is available to predict what they will reach in that period of time. In other words, if the time period is an hour I need to figure out how many bills were completed in the last hour, but if they've been going for only five minutes I need to predict what they will have completed in an hour including those last five minutes. Then I need to do the same thing for seven hours, using the last seven hours or less of data.
I guess I'd just have to use a granularity of a minute or less and calculate how many bills over how many minutes and make a prediction on that? I suppose I was hoping for something more precise, but now that I think about it that will probably suffice.
How would you implement it though? Create a "minute" array of size 60 initially, then when reaching the end of that array adding the total for that array to an "hourly" array (keeps track of bills in that hour) and then start over? I guess then you'd just have to add each from the hourly array to the current total and calculate based upon that. At any given time I'd have the number of bills processed in the last x hours and y minutes, which is enough to calculate how much can be completed at that rate in a given hour or seven hour day.
I'll try this tomorrow when I get to work, thank you very much I was needlessly complicating it with timestamps. In fact, this inadvertently (or perhaps purposefully?) solves an issue with not calculating time when a user is at lunch or on break. At least I think it does.
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