I HAVE SUBSCRIBED TO ACROBAT PRO, BUT CANNOT GET IT TO WORK ON MY PC AFTER THE DOWNLOAD

i HAVE SUBSCRIBED TO ACROBAT PRO, BUT CANNOT GET IT TO WORK ON MY PC AFTER THE DOWNLOAD

Windows 7 operating system....constantly pops up with a window that says I am not on the internet and can't register my product....obviously I am on the internet at this moment because I am posting on an online forum.   I downloaded the software four times now, after uninstalling it three times.  I downloaded XI Pro. 

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