I have subscribed to convert PDF to Excel and Word, I have followed your instructions and I get an error message all the time.

I have subscribed to convert PDF file to an Excel or Word . I have followed your instructions to do so but I always get an error message. I have chated with one representative who suggested that I wait 24h before I try it again implying that my subscription is in process. the time span has elapsed and when i try it, I still get the error message. HELP ME or REFUND me the money

"an error message" really doesn't tell us much.
[topic moved to ExportPDF forum]

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