I have suspended my phones in the past for 90 days. I try now and it will only let me suspend the phones for 1 day. Why?
I have been able to suspend my phones for up to 90 days at a time. Now when I suspend the phones it will only suspend the phones for 1 day. Why????
You can suspend for up to 180 days in a rolling one year period. It would appear that you have suspended the line for 180 days since April 2014, so you can no longer suspend it for another 90 days at a time. but only what's left of the 180 days since one year ago today.
Does that make sense?
Similar Messages
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I backedup my iphone 4 to the cloud before upgrading to an iphone 5. I also backedup my iphone 5 to icloud. I can see both phone's backups side by side on the my screen on icloud. But it will not allow me to restore the iphone 4 backup to my iphone 5. I need contacts from the iphone 4 backup but I do not have that phone anymore and icloud will only let me restore the iphone 5's backups to my iphone 5. Is there anyway to get the contacts from my previous iphone 4 backup?
You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup. If you haven't been doing this, start now and then restore your old backup. You will then be able to sync the new contacts back into the phone. However, you will lose all messages, etc newer thant the backup.
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HT201318 I'm trying to purchase a plan on my phone and it will only let me choose the $100. upgrade
I'm trying to purchase a plan on my phone and it will only let me choose the $100. plan which i dont need
Yes, but if you delete the iCloud account and start again, don't you have to wait 90 days for everything to start syncing?? I've been having this problem for months and no one seems to be able to figure it out. I used to have one Apple ID (which was not an email address) and then when iOS came along....and iCloud, they force you to use your email address as ID ....which actually sets up a SECOND Apple ID. I have a Mac, iPad, iPod touch and iPhone. the Apple techs tried to delete the iCloud accounts so that they all said the same thing (email address ID) but then I had to wait 90 days. the 90 days just passed and nothing is automatically syncing yet. I still think there are 2 accounts but if I delete all again.....it's going to be another 90 days (for security reasons, I was told). This is a real pain in the butt.
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I purchased the Great Gatsby, and when I say I want to play the movie now, it takes me to the Extras Preview but doesn't let me play the movie, and there is no play option anywhere. It also doesn't even show up in my purchased movies section. Any thoughts? I am able to download it to my computer, but I want to watch it on my tv, not my laptop.
I would report it to iTunes Store support - I think you are saying that you were able to play it via the Computers icon from your laptop - this mode does not support Extras (typical as that's how I'd use them but can't as you cannot download Extras to iTunes any more).
There are several examples of people trying to play movies from the cloud where the menu does not have the play option. -
Plzzzzz help
Does the iPod connect to other networks?
Do other devices now connect?
Did the iPod connect before?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
HI,I am trying to update the apps on my phone.on doing so it tells me my account isn't verified and that an email to verify it has been sent to my email address.on looking at the email address there is a mistake and It will not let me change the email address.meaning I cannot verify my phone please help I'm so frustrated
Hello Charliedock,
The article linked below details a number of tips that can help locate the verification e-mail.
If you didn't receive your Apple ID verification or reset email
http://support.apple.com/kb/TS5404
Cheers,
Allen -
I have approximately 400 lives in reserve as gifts from friends in Candy Crush, but every time I try to access them, the screen turns blank. It will only let me use the 5 lives you are given every 30 minutes. Updates are up to date. Any suggestions?
Contact the app develed.
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I attempted to update to iOS 8 and now my phone is stuck in recovery mode, and iTunes will only let me restore to factory settings. My question: Can I restore from iTunes backup after restoring to factory settings?
Hi, kformagg
I would say yes. I once had the same problem (iPhone 5, IOS 7) and first restored to factory settings and after that from iCloud backup.
It worked very well. -
I need to change my id email address. The address I need to use is also my repair address and it will not let me make the change. Can someone help me. I cannot find a phone number to call that will help me with this problem.
There isn't a phone number for iTunes Support.
If you mean that the address is your rescue email address then follow the steps half-way down this page for changing it http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
You can then try using it as your primary email address on your account (you may need to log out and back in after removing it as your rescue email address). -
I just purchased PSE 8 for my windows 7 and it will not let me load the "content" cd,
I just tried my new PSE 8 for the first time and it will not let me load the "content" dvd, it states that PSE is already running (it is not) and to close program and start again. Any ideas? This is my first time using any kind of video editing software also.
Photoshop Elements (PSE) doesn't ship with a Content DVD.
I think you're probably referring to the PRE Content DVD that comes with Premiere Elements (PRE)
The PRE User to User Forum (http://forums.adobe.com/community/premiere/premiere_elements) may be a better place to post this question.
If you bought the Bundle of PSE and PRE it would have come with the PRE Content Disk, but the PRE Forum is still where you might find some help.
Cheers
Bob -
My daughter forgot her passcode for her 3GS, and iTunes will not let me change the passcode or even update. Please help!!!
If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New. -
I bought an iPod nano and Itunes does recognize the iPod but when I try to sync it will not let me.
I bought an iPod nano and Itunes does recognize the iPod but when I try to sync it will not let me. What now?
How do you know it will not let you? Are you getting an error message? What is the error message?
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I can not get the new verison of Itunes to load and it will not let me open my old one.
I can not ge the new iTunes to load and it will not let me open the old one.
Do you get an error message when you try to open iTunes? If so, what does it say? (Precise text, please.)
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Just did the restore feature on my iphone 4 from the itunes account. Now the iphone will only let me use it to make emergency calls. When I connect the iphone to my computer it is not even recognizing the phone.
Help - how do I get all my info back on so I can use the iphone??Sounds like a computer issue.
http://support.apple.com/kb/ts1567
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
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When I updated my iphone software, I lost my contact information. I see the backup on the devices menue in iTunes. However, it will only let me delete this backup and not restore it. How can I restore my old contacts to my iPhone? Thanks!
You will have to restore your iphone.
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