I have the 5.5 Lightroom software on my I-Mac with OS-X, 10.9.3. It seems I have lost 850 pictures I was developing. It all started when was adding a folder. A new screen came up with no photos. I went back to my external drive, trying to open the folder

I have the 5.5 Lightroom software on my I-Mac with OS-X, 10.9.3. It seems I have lost 850 pictures I was developing. It all started when was adding a folder. A new screen came up with no photos. I went back to my external drive, trying to open the folder (containing the pictures I was working on), an icon "Thumbs" came up. When I click on it, a message "can't find the application" came up, there is no picture to be found. Please help. Frustrated-George

Have you tried resetting the SMC ? > Resetting the System Management Controller (SMC)

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Back-up on external drive, in addition to the time machine external drive

Quick question: I am using Time machine on an external drive next to my laptop. To protect against fire/theft, I want to do a monthly back up on an other external drive which would be kept at work. Does time machine allow 2 external back up drives and remember what needs to be updated on each, or do I need to use SuperDuper or similar to do my monthly back up?

You can do what you want by going in to System Preferences > Time Machine > Change Disk whenever you rotate disks. Time Machine will keep track what modified files belong to its respective backups on the two disks. However, it's always a very good idea to diversify risk in your backups so using different software for your second set of backups would be something to seriously consider. SuperDuper is not yet Leopard compatible but Carbon Copy Cloner is. You can use the "Copy selected items" function in CCC to do incremental backups.

My Probook has OS X10.4.11 and I can't seem to find 10.5 to update to, all started when i tired new IPOD Nano and said I needed to update, any help?

This all started when I bought my wife a new Ipod Nano and when I plugged it in the computer told me that I had to update to Itunes 10.4. I went to update and after it downloads I go to open and install it, it says that I have to update to OS X 10.6. So I update to OS X 10.6 and it tells me to update to OS X 10.5. I search for OS X 10.5 and everything is OS X 10.5.1 or later. Any help?

Hi Darren,
So you purchased (not a disc from a different Mac) OS X 10.6 Snow Leopard and installed it, yes? If so, 10.5 and 10.4 are completely out of the picture, unless you have some older software which requires something in 10.4 or 10.5 (but you make no mention of that).
So, with 10.6 installed, go to Applications > Utilities > Disk Utility > select your HD and run Repair Permissions. Allow it to finish > quit DU > go to Apple menu > Software Update > and run all the updates there. Repair Permissions again.
Post back with any issues.

I updated Firefox, now every time I click on the Dock image my Mac reloads the disc image on my desktop and tells me this is the first time I've tried to open the program. What's going on? This is very annoying.

I contacted Sony, who spent 90 minutes trying to help me fix this, to be told it is a problem with the program, not the computer. I have deleted every trace of the program then reloaded it, three times, with the same results every time. This all started when I added a bunch of 'extras' from Mozilla. These 'add-ons' remain in the program when it is reloaded, so they may be the problem.

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.<br />
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
*http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

TS3992 am facing a problem whereby my new iPad came up with a message saying that "Not enough storage: This iPad cannot be backed up because there is not enough iCloud storgae available......". In addition to that, I coulnt even press the " close" or " se

am facing a problem whereby my new iPad came up with a message saying that "Not enough storage: This iPad cannot be backed up because there is not enough iCloud storgae available......". In addition to that, I coulnt even press the " close" or " settings" that poped up with the message, and I couldnt use the iPad. It basically just stop functioning for the whole day, I couldnt turn it off either. T.T Does anyone have any idea what should i do??

Welcome to the Apple Support Communities
Hold Sleep and Home buttons until the iPad restarts, so the message won't appear after restarting it

I dropped my ipod 4 and the screen came off and now it wont turn back on.

someone help! i cracked my ipod in the past and now i got a new screen. well i just dropped it and the screen came off and now it wont turn back on. it says that its on itunes so the device still works but the screen its self doesnt is there anyway anyone can help!

Take it to somebody to get it fixed. However, it may not be cost effective to get it fixed.

I can't move photos from iPhoto to my secondary hard drive or to a burn folder. I have never had a problem with this before. This is something new.   They will not drop into either folder. Nothing happens.

I can't move photos from iPhoto to my secondary hard drive or to a burn folder. I have never had a problem with this before. This is something new.   They will not drop into either folder. Nothing happens.
I checked my secondary harddrive and there is plenty of memory.
I emptied my burn folder but the photos still will not drop into it.
I created a new burn folder, no luck with this either.
230 photos is the maximum size of the events I am trying to move from iPhoto to save elsewhere.
I have shut down and restarted my computer.   No change. The photos still will not drop out of iPhoto.
My Mac Computer Storage shows that I have 62.2GB free out of 249.2GB (movies, photos and contacts taking up the most space)
My Lacie External Harddrive (2TB capacity) shows that I have 1.79TB available. It shows that 207,729,520,640 bytes (207.73 GB on disk) are used.
I have never had this problem before. It is usually very easy to move my photos from iPhoto.
I am not a computer expert (I work in surgery so don't have a need for lots of computer knowledge) so please explain in simple terms.
Thank you so much for any help you can provide.
I really appreciate it.

YES Terence! Thank you. Exporting allowed me to move my photos from iPhoto into the Burn Folder on my desktop.   But that doesn't explain why I'm having to go that route now.   Have I done something (accidentally changed some setting) on my computer that will not allow me to just click and drag anymore?   I really liked the convenience of the click and drag option.
I don't have the time tonight to export and burn a lot of CD/DVDs. I'll try that tomorrow and make sure my photos are moving properly. I also need to export photos to my external hard drive to make sure that route is working.
Wouldn't you know that my Apple Care Plan runs out this Wednesday?! I need to make sure everything is working properly before that expires.
Thank you so much for your help.   I really, really appreciate it.

HT1364 I just bought a new PC and now have ample space on my C drive to house my music Library which is currenlty installed on a external drive. What is the best way to install and move the itunes library to my C Drive?

I just bought a new PC and now have ample space on my C drive to house my music Library which is currenlty installed on a external drive. What is the best way to install and move the itunes library to my C Drive?

If the entire library is on the external drive then simply copy the iTunes folder into <User's Music> on the new computer, then install iTunes. If you've already installed iTunes you will want to remove the empty iTunes folder in <User's Music> first.
If it turns out you only have the media folder on the external drive then take a look at this post...
tt2

I have iWork's 9 that inludes pages 4.3. I created a document that I saved. When I tried to open the document today, I was advised I needed a newer version of pages to open the document. Why can't I open an existing pages document?

I have iWorks 9 that includes Pages 4.3. I created a document and saved it as a "pages" file. When I tried to open the document the next day, a dialogue box told me I needed a newer version to open the file. The information provided stated the new app would cost $19.99 and the customer ratings are quite low. Why can't I open a previously created document in iWorks, regardless of the version. This is the first time Apple has demanded that I pay for a new version to open existing documents.

I am with Peter on this issue. Additionally, if you installed the latest IOS Pages (v2.01) on an iPhone or iPad and opened a .pages file on iCloud that was created by Pages ’09 v4.n, or IOS Pages v1.7.n — that document is now in the new .pages file format and only Pages v5 on OS X can open it.

I paid for Lightroom and have been using it for over a year now. Ive just tried to open the app and it's asking me for a serial number.

I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.

Have you subscribed to the creative cloud photography package?
If you have, does Lightroom show as being available to install from the CC application manager?
Did you update your Lightroom just before this problem started?
What operating system?

I plugged in my iphone 5S and locked the screen 20 minutes later I tried to open the phone it will not turn on i treid reset and that wont work I have a black screen

i plugged in my iphone 5S and locked the screen 20 minutes later I tried to open the phone it will not turn on i treid reset and that wont work I have a black screen,
I tried just holding down the power key...NOTHING

Do a reset, hold down the home/sleep button together until you see the apple logo and then release.

My iphone 5 died last night while I was sleep. I have had it on charge all day and still has not came back on. I also tried to hold the sleep/home button. Is there anyway I could get my phone back on?

my iphone 5 died last night while I was sleep. I have had it on charge all day and still has not came back on. I also tried to hold the sleep/home button. Is there anyway I could get my phone back on?

Did you try to connect in recovery mode, explained in this article?
If you can't update or restore your iOS device

HT201441 i am the first owner of my iphone i erase all data and i am trying to open the phone but its does the same thing like the first photo and i cant find my first apple id because i have deleted the email i used for it because i maked a new one pleas

i am the first owner of my iphone i erase all data and i am trying to open the phone but its does the same thing like the first photo and i cant find my first apple id because i have deleted the email i used for it because i maked a new one please help

Why do you need to access your email? To reset the password?
If you're trying to change the password, you don't need to go to your email. If you know the answers to your security questions, you can reset it without using an email, as explained in the first section of this article: http://support.apple.com/kb/HT5787. If you don't, you can contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

Using Disc Utility to copy my hard drive to a brand new external drive and am having the error "Unable to create...(Cannot allocate memory)".

I'm not very tech savvy but am trying my best to use Disc Utility to copy my hard drive to a brand new external drive and am having the error "Unable to create...(Cannot allocate memory)".
Last night no problems, woke this morning and it was freezing so I forced a restart and got the grey screen with the folder and question mark. Ran off to best buy to get an external drive... Please help! Thank you!

I have done both. When I hold down the "C" key it pauses for a few seconds while the cd spins and then the flashing folder icon appears.
Could be you have the wrong cd/dvd. The mac will only boot a supported cd/dvd for your machine. The flashing question mark indicdates your machine could not find a valid os.
When I hold down the "option" key for the startup manager the cursor comes up and moves but the actually manager doesn't come up no matter how long I leave the laptop on.
Not sure. Could be your machine does not support the startup manager. You would think the machine would ignore the key.
Where did you get the dvd? What is the number on the DVD?
What machine do you have anyway?
This site provides more information, but lacks security.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
or
This site provides more information, but lacks security too.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html
( hint by K Shaffer )

I have the 5.5 Lightroom software on my I-Mac with OS-X, 10.9.3. It seems I have lost 850 pictures I was developing. It all started when was adding a folder. A new screen came up with no photos. I went back to my external drive, trying to open the folder

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