I have the curve but was never able to open the download manager disc that came with the phone. i have a mac computer. i do not have the internet on my phone. i would like to backup my phone book. thankyou, joan

i have the curve but was never able to open the download manager disc that came with the phone. i have a mac computer. i do not have the internet on my phone. i would like to backup my phone book. thankyou, joan

Unfortunately I lost my life and am trying to rebuild. Isn't the technical era great.
Backup, backup, backup
As a minimum, use 3-2-1 (or even more)
3 copies of your data (original copy counts as 1)
2 different backup utilities/storage formats (protects from bugs in the software)
1 copy off-site (protects against theft, fire, and natural disaster)
More backup copies are even better.
Backup disks are cheap compared to the lost of personal data that does not exist anywhere else.

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HT1476 when i plug my phone into the usb port with the apple charger that came with my phone i get an error msg say charging not supported by this device. But when i use a gigaware (radioshack brand) usb charger, no error msg. Why?

when i plug my phone into the usb port with the apple charger that came with my phone i get an error msg say charging not supported by this device. But when i use a gigaware (radioshack brand) usb charger, no error msg. Why?

- Try restoring the iPod, first from backup and then try to factory settings/new iPod to rule out a software problem.
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and broken or cracked plastic.
- Could you have damaged something when you took the iPod apart and replaced the Home button?

My iphone 5s isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge i. I tried cleaning it but still nothing! some please help

A few days after i've updated to iOS 8.1.1 my iphone 5s died and isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge it. I google searched the problem and tried cleaning the charging port but still nothing! some please help

Please make a Genius Appointment and take it in for service.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Is there a way to remove your sim card if you don't have the tool that came with your phone?

Is there a way to remove your sim card if you don't have the tool that came with your phone? I wanted to see if I could upload my old information to the iCloud, by putting the new sim card into the old phone, since I didn't before I updated my new phone.

Any metal clip will do. Insert the tip in the little hole next to the Sim Card and press FIRMLY. The SIM drawer will pop out.

HT4235 my iphone 4 wont connect to my laptop (windows 8) via usb but it will however register that it is there via 'photos' im not using the cable that came with my phone, does that affect the connection? i just want it to connect to my itunes again!!!

my iphone 4 wont connect to my laptop (windows 8) via usb but it will however register that it is there via 'photos' im not using the cable that came with my phone, does that affect the connection?
i just want it to connect to my itunes again!!!
Thank you to anyone and everyone that manages to help!

Hello webster995,
Thank you for the details of the issue you are experiencing with your iPhone not appearing in iTunes. I recommend following the steps in the article below to troubleshoot the issue you described:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M.

My iPhone says that my charger is not supported, but it's the charger that came with my phone. Is there any way I can solve this issue?

My iPhone says that my charger is not supported, but it's the charger that came with my phone. Is there any way I can solve this issue?

Try cleaning out the phone's port, of pocket fluff and such. Carefully. And check the mains adapter similarly, but less likely.

My iphon 5 said "only compatible sim cards from a supported carrier may be used to activate iphone. please insert the sim card that came with ur phone or visit a supported carrier's store to receive a replacement sim card" what do i do???

my iphon 5 said "only compatible sim cards from a supported carrier may be used to activate iphone. please insert the sim card that came with ur phone or visit a supported carrier's store to receive a replacement sim card" what do i do??? i leave in diferent country now!!!???(((

in many countries to make phones seem less expensive
carriers pay most of the phones price for the customer
but this come at the cost of the phone only being able to work
with the carrier this is called a sim lock
the only people who can remove a sim lock is the carrier which
the phone is sim locked to they been doing it like that for at least 20 years

I lost the USB cable that came with my phone (wt19i Live With Walkman)

I lost the USB cable that came with my phone (wt19i Live With Walkman). However, the charging power adapter still here.
I don't have any other cable.
My phone's USB port use Micro-B connector.
If I buy a high quality USB cable with Micro-B connector, will it be compatible for both charging and data transfer?
Is it necessary to buy the original Sony Ericsson USB cable? If yes, which model should I buy?

http://www.sonymobile.com/gb/support/contact-us/
Contact them and they should be able to help you
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Message me or any other moderator to seek help regarding moderation.

I want to install a new hard drive on my 2008 MacBook but do not have the instillation discs that came with my computer. Can I use instillation discs from a 2009 or 2010 MacBook?

I want to install a new hard drive on my 2008 MacBook but do not have the instillation discs that came with my computer. Can I use instillation discs from a 2009 or 2010 MacBook? The hard drive I am planning to install is a WD Scorpio Black 500GB SATA 2.5'' internal hard drive.

Sometimes they do work - i've done it before. I have a late 2008 Macbook Uni and used the install dvd of my 2009 Macbook White and it worked.
Why not just clone your hard drive? It'll save you a lot of time doing a clone rather than doing a clean install.
Unless you're having issues with your old set up or your old hard drive is dead.
You can download Carbon Copy Cloner - install your new hard drive in a external usb enclosure (around $10) and clone fromt here then test it before you install it in your Macbook.
Once you've done the swap, you can install your old hard drive in the USB enclosure and use it as a backup drive.
Good luck

HT4623 Why do my iPhone cords for my 5 say it is not certified and may not work with this device? It's the same cord that came with my phone. The only difference is the iOS7 update.

Why do my iPhone cords for my 5 say it is not certified and may not work with this device? It's the same cord that came with my phone. The only difference is the iOS7 update.
Maps took me to the completely wrong side of town for a long standing business in town.

Hello margmcarlson,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting iPhone, iPad, and iPod touch accessories
http://support.apple.com/kb/TS2634
Restore iPhone, iPad, or iPod touch to its factory default state. You should rarely need to use this step with an accessory issue.
Best of luck,
Mario

Can I access a user guide for 5.1.1 while using my iPad?? I will not have the internet for 10 days so would like to download something.

Can I access a user guide for 5.1.1 while using my iPad?? I will not have the internet for 10 days so would like to download something before I leave!

Download the fee iBooks app from the app store if you don't already have it. Then download the .pdf here: iPad User Guide (For iOS 5.1 Software). Next, import it to your iTunes library (iTunes>File>Add to Library). Then sync it to your iPad by selecting it on the Books tab of your iTunes sync settings and syncing your iPad. It will availble in iBooks in the PDFs section (tap Collections on the top left, then tap PDF's).

I erased my macbook air and reinstalled the disc that came with it, but now iTunes wont find my iphone. What should I do?

I erased my macbook air because it was running really slow (it didn't resolve the problem). I reinstalled the disc that came with it (Mac OS X 10.6.8), but now iTunes cant find my iphone. I need to back up my data from my iphone 4s to my computer so I can transfer the info to my iphone 5. Can anyone help?
Stephanie

Don't know if ubuntu had repartition everything but you could try pressing F11 repeatley after power on button is pressed.
Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

HT4623 I lost my original USB cord that came with my phone- does that mean I can't update my phone with iTunes?

I lost the original USB cord that came with my phone. I don't have enough available space on my phone to update wirelessly either and no matter how much I delete I still can't seem to free up enough space to update. I don't know what to do? My phone won't connect to any iTunes.

You have two options at this point.
Option 1
1) Buy another cord and attach to itunes (applestore will have them or you can order them online).
2) Find another cord to use.
Option 2
1) Connect your device to a wifi connection and plug device into a power source.
2) Backup your device in icloud using: http://support.apple.com/kb/HT1766.
3) Erase all content and settings.
4) Setup as a new iphone (and do not restore from backup).
5) Your phone should now be completely blank.
6) software update over wifi.
7) Setup your phone and restore from icloud backup.
8) Gratz your running the latest version.

FaceTime came installed on machine but is not on the install disc that came with machine - Help!!!

My machine crashed and I had to do a fresh install. It did not recognize my discs that came with the machine. A Mac tech got me back up and running but FaceTime has gone missing. It's not on the discs that came with my machine but was originally installed on the machine when I got it. What's the best way to get it back without

You're welcome....
Check appstore and see if they want you to buy it again or see if you can download it for free.
Sorry I'm not much help.
Good luck and hope you get it sorted out.

I replaced my hard drive and lost iPhoto. Is there a way to retrieve? I can not find the starter discs that came with my Macbook Pro.

I replaced my hard drive and lost iPhoto. Is there a way to retrieve? I can not find the starter discs that came with my Macbook Pro.

Customer Service: Contacting Apple for support and service - this includes international calling numbers. You can purchase replacement discs from Apple.
Or, you can upgrade to Lion or Mountain Lion:
Upgrading from Snow Leopard to Lion or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
A. Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
B. Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

I have the curve but was never able to open the download manager disc that came with the phone. i have a mac computer. i do not have the internet on my phone. i would like to backup my phone book. thankyou, joan

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