I have the Droid Razr Maxx HD and I cannot send multimedia messages while connected to WiFi.

I have a mobile data "signal," but need to disconnect from WiFi whenever I want to send a multimedia message, including a group message. I can receive multimedia messages while connected to WiFi, sending them is the only issue. Is this a common issue? And is there a fix for it?
It's very inconvenient as my phone is almost always connected to WiFi and I often use group messages for work.

Don't believe someone who tells you that you have to turn off WiFi - I FINALLY got someone who knew what they were doing at VZW - and she had me do the following - and VOILA - it worked! This is a known issue and level 2 support has access to many similar cases
Call VZW Tech support and tell them you want them to do the following:
1. You turn off your phone
2. They "Refresh the network on the voice and text side"
3. They "Sync network with billing"
4. You turn your phone back on
This solved my problem......

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Droid Razr Maxx HD is refusing to send text messages

I have had my phone for about a year now, and it has had a few glitches here and there being Android. But recently, it has just been refusing to send text messages. It just sits there and spins for hours until I delete the message, and never sends. I have tried turning off every data setting (Putting it on airplane mode, turning GPS off, turning data off) and restarting the phone several times and it has not helped. Any ideas?

There was an update recently. That could be why you're having problems.
Go to your Play store and make sure your apps are all up to date. Even apps installed that you don't use. Either uninstall it or update it.
Make sure mobile data is on and you don't have the phone set to block usage at a certain point. Droids can do that. Check your wifi connection as well.
Remove your SIM card for 5 minutes. Restart your phone. Replace the SIM card. To refresh your phone on the network.
Did you recently download an app that requested access to read/write to your SMS?
Go to App Manager. Check for running apps. Make sure only your default text Messaging app is running. Kit Kat only allows for one app to have permissions to write to sms. If multiple apps that want access are running you will not be able to send sms. Check for ALL text messaging apps on your phone. Look for any app that wants permission to read/ write your text messages and turn them off. All except the one app you use.

Does the VZW Family Locator work on the Droid Razr Maxx after ICS update?

The VZW Family Locator App from "Play Store" finds the Area-Location of my phone to about five miles, but it will not finish the "refining" action before timing out. Am I leaving something undone or is this App only partially compatible with the Droid Razr Maxx.

Benidle, I'll be happy to assist you with Family Locator on your Razr Maxx. The app is compatible, but I just want to make sure that you have the feature active on your account as well. The app in the PlayStore is free to download, but there is a $9.99 charge for Family Locator. You can add this feature on your account by logging into My Verizon.
If you have the feature and are still receiving this error, make sure your location settings are all turned on in Settings, Location Services.
Let me know if you need further assistance!
MarquiaF_VZW
Follow us on Twitter @VZWSupport

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

I have a samsung glaxy S III and I cannot send mms/picture message.

I cannot send MMS/picture message and I cannot send picture message through facebook too. Please help me I have check the use packet data from mobile network.

If you were trying to send them over Wifi, that may be the reason. For mms, you have to use the network data connection, it won't work on Wifi.

When does the Droid Razr Maxx get the Jelly Bean Update????

This update was promised before the end of the year! It went out through a mistake to a couple users on December 24th. So when will we get it?

ciscokid82 wrote:
This update was promised before the end of the year! It went out through a mistake to a couple users on December 24th. So when will we get it?
I don't ever remember seeing anywhere that it was promised before Jan 1st. According to Moto's site it has always been and is still listed as:
DROID RAZR (XT912)
ICS (Android 4.0.4) rollout began in June 2012. Will be upgraded to Jelly Bean (Android 4.1)
DROID RAZR MAXX (XT912)
ICS (Android 4.0.4) rollout began in June 2012. Will be upgraded to Jelly Bean (Android 4.1)

I download the new version 6.0 to my 3gs and i cannot send picture messages

i download the new version 6.0 to my 3gs and i cannot send picture messages

Hi Friend,
Try to charge your device during the download.
Help it will be helpful

My mac is telling me i have no software updates available, but i do! i don't have the most recent ios software and i cannot update itunes or sync my recently updated iphone without it. help!

i am currently on the osx 5.8 operating system. I just downloaded the new iphone 5 software and cannot sync it with my itunes on this computer because it doesn't have the most current version of itunes which i discovered i cannot download without an iosx oeprating system. I have run software update 10 times, started and restarted the computer and the program. help! what do i need to do to switch over to the ios-x operating system....or whatever the most current version is called. if i have to pay for it, that's fine. i have just been routed and rerouted through the apple store trying to figure it out. can someone help me please!

Hello,
There are two different things here, an OS update and a software update.
Mac OS X 10.5 is the version of OS while the .8 at the end is the software update (release patches)
The most current software update for Mac OS X 10.5 is 10.5.8
No more software updates available. You would need to upgrade the OS, which would be to Mac OS X 10.6
Your new iPhone 5 would require iTunes 10.6 which is only available for OS X version 10.6.8 or later.
Your would therefore need to upgrade your Macbook to this version of OS.
It maybe brought on DVD via Apple directly (Contact Apple ) or using any good online vendor like Amazon.
Best of luck

I'm using my old iPhone as an iPod. I have a Windows phone now but my friends cannot send text messages

I switched from having an iPhone to a Windows phone but I still use my old phone as an iPod. My friends who have iPhone's cannot send me text messages, only IMessages so I don't see them until I connect my iPod to WIFI. Help!!!

On the old iPhone, Settings > Messages - iMessage to Off.

I have the Droid Razr M and now and then i will lose signal and go into Emergency Mode Only

Now and then my phone will go lose signal in areas and go right into Emergency Mode Only for about a minute. Can anyone help me with that?

This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly.

So I lost my Motorola Droid Razr Maxx HD and had to get it replaced with an LG Lucid 2. I was wondering when I could possibly upgrade to a newer Motorola and if so, how long that would take.

This is a question concerning eligibility for upgrades with replacement phones for a lost phone.

Hi nchiajoe
I would be happy to help! Was there any issues with your LG? You can see your upgrade date by dialing #UPG to check. To get a new device sooner check this link: http://vz.to/ZILXBT
JoeL_VZW
Follow us on Twitter@VZWSupport

I bought an iphone of my friend and used my blackberry sim in it, it say i have signal on 3g but imessage and twitter does not work when not connected to wifi, and i dont know how to get it to work out of the house?

The phone is not stolen but it does not work out side of the house

if it doesnt match that means your iPhone is not provisioned for the carrier you are trying to use. Your iPhone would need to be unlocked in order to use on other carriers. You will need to contact your carrier to see if this iPhone is unlocked py providing them the IMEI. If the iPhone is not unlocked you will need to contact the carrier that the iPhone is locked to to see if they will unlock the device to use on another carrier.

Droid razr Maxx HD, Accessories

This is more of a retoricle question, just due to the fact this has been the case with motorola for years when it comes to accessories. I have yet to figure out why iphone/apple as soon as a new product comes out theres a boat load of accessories already out on the market. I know that the mfg. give out specs to the aftermarket mfgs so pre development of case's and other things can be done ahead of release of a new product, so why can't motorola or for that matter HTC, etc. do the same. For instance I had a Droid Razr Maxx when it first came out and it took at least 3 to 4 months to find a different case other than what Verizon offers. Now I have a Droid Razr Maxx HD and the same holds true. Is it that Apple has a better marketing department. I know that a iphone is designed for the cell phone impaired people, but come on the Android base system is still out selling apple, and for for a person thats been around the iphone and owned numerous Razrs and Android devise's, the Razr runs circles around any iphone. I tried even getting a Zagg invisasheild and even they don't have one yet, but all kinds of apple crap. [ Gorrilla Glass still scatches ]. I can see why people by apple just due to fact of all the cool accessories that come out. Again I think the marketing dept. at the cell phone mfg. are asleep.

I agree with above.
All the many manufactures out there when they develop all their accessories designs can machine and plan for one design when doing so for apple iphone, but when they have to look at the android lines to make covers, they would have to CNC (machine) and have multiple drawings and licences etc. That is why most of the accessory companies have more apple designs, because they do not change too often from design to design and everyone that uses apple (iphone) has the same specs....
I mean look at Motorola alone...the number of new design style phones they placed on the market in the last two years is enough to drive us crazy, imagine developing accessories for them...?

Update has completely ruined Droid Razr Maxx Hd

As stated I have a droid razr maxx hd and ever since the kit kat update my phone has been close to useless. I have browsed the forum and seen multiple complaints and proposed solutions to the problems like mine and I have tried them and none have worked. My wifi signal reception is half as good and no changes have been made to the home wifi setttings. Areas in town where I would have full 4g reception including at my home are now 3 bar 3g reception. I have been missing calls for work because the phone is constantly searching for signal and is in between 3g and 4g in areas that before were always max 4g. With wifi turned off, if I pass an open wifi spot the phone will lose all data connection until im out of reach of the wifi spot. The phone shuts down on its own and battery life has been cut in half with absolutely no changes since the update. No new apps no change in how frequent the phone is used. I have done the very harsh factory reset and re-installed apps and no luck. I feel like im out of options and don't know which direction to go because I've still got 5 months before im eligible for an upgrade and I don't think I should have to pay full price for a phone when I enjoyed the phone I had until this update was forced on me. The rep at the local store told me about a plan to pay for the phone monthly but Verizon would be making me pay another 20 bucks a month to buy a new phone that this update screwed up along with me GIVING them the phone I paid for. I don't want to leave Verizon as I liked their service before all of this happening but I cant see paying 600 for a new phone that I didn't tear up. Im almost at the end of my rope...any help would be greatly appreciated.

I also have had the same misfortune. I am appalled that I was forced into updating my phone to Kit Kat. My phone just randomly freezes, shuts down, reboots itself, and now I don't have the battery life that it used to have. I could normally leave my phone on for 2-3 days and now it just shuts itself off more than once a day.
It seems none of the "fixes", that have been suggested, work. I don't know about you but I also lost my Swype and this new app they had me download is not nearly as good!!!! Wasn't it Motorola that "forced" the update? ...not Verizon. I know I had to call Motorola for any issues.
We need to have them change the phone back to its original programming... I wasn't asking for an update so why did they send them to all of our Razr Maxx HD phones? AGGRAVATING!!!
If you find out anything new please post it so that everyone can benefit from the knowledge.
Thanks.

Ford sync not starting music player on Droid Razr Maxx

I have basic sync in my 2011 F-150 and with my old Incredible I was able to start the music player using sync as long as I had Bluetooth turned on. Now I have the Droid Razr Maxx and to play music I have to manually start the music player to get it to work. Does anyone know if this is just how it has to be or is there a way to get Sync to start the music player on my Droid Razr?

Here's the Instructions:
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87420/action/auth <> Safe Mode
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/93162/p/30,6720,8417/action/auth <> Cache Partition Clear

I have the Droid Razr Maxx HD and I cannot send multimedia messages while connected to WiFi.

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