I have the email confirming iphone is unlatched but need to unlock through itunes.  To do this, do I use old sim or new sim? I have backed up and restored but there is no message from itunes saying the phone is unlocked?  Please help

I am having problems unlocking my iphone 5. I have received an email from my old provider confirming that the phone is being unlatched and I need to complete the process through itunes.  I have backed up and restored but I have not received a message from itunes stating the phone is unlocked.  Do I use the old or new sim card while connecting to itunes or does it not matter.  I dont know what else to do to finish the unlock?   

You can use either, but if you restored to the backup, then you will not see the message. You need to restore the device as new first, then restore the backup. Make sure you can continue with the unlock first. Many of the emails report, "Your unlock has been approved, restore your device in iTunes in 24 hours", or something like that. If it is ready to go, then as I said earlier, restore as new first, and then you should see the confirmation.

Similar Messages

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    b0n0b0
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    See Here...
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    *http://kb.mozillazine.org/Uninstalling_Firefox
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    Hello TinaBrady
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    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
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