I have the Galaxy S5 and I purchased a ringtone/ringback tone jukebox and I can not find my ringtone download because when I went to click on download it came up that message had timed out.

Wondering how to retrieve my ringtone without having to pay for it again.

Did you purchase a ringtone?  Or a ringBACK tone?  They are two different things, and ringbacks are not downloaded to your phone, but managed on line via MyVerizon.
If you purchased a ringtone, and the download did not occur, you can log on to MyVerizon and go to My Media, and it should be available to re-send to your phone.
If not, call customer service, 800-922-0204, choose option 4, say "Agent" at the prompt, and you will be connected to a live person who can get this sorted for you, (When I called this morning I had NO hold time at all - I was connected immediately).

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