I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone?

I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone? Also, why is it if I do need a new phone I can only get a refurbished one when I am paying insurance every month?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.
If the issue persists, take the device to Apple for evaluation.

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    Panics Since Last Report:          1
    Anonymous UUID:                    C6E3BE7C-97DE-F1F4-8E38-E7E0F8024D03
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    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
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      Other information:         0x00000000
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  • Mac Pro keeps shutting off randomly

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    Anonymous UUID:       727231A4-307D-84F0-6914-8EE94F89D815
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    0xffffff80b328b350 : 0xffffff7f9d6ef46a
    0xffffff80b328b390 : 0xffffff7f9d6ef4da
    0xffffff80b328b400 : 0xffffff7f9d96e056
    0xffffff80b328b530 : 0xffffff7f9d712b09
    0xffffff80b328b550 : 0xffffff7f9d62c8cd
    0xffffff80b328b600 : 0xffffff7f9d62a3d8
    0xffffff80b328b800 : 0xffffff7f9d62b356
    0xffffff80b328b8e0 : 0xffffff7f9e5ae9c2
    0xffffff80b328b920 : 0xffffff7f9e5be37f
    0xffffff80b328b940 : 0xffffff7f9e5ec33b
    0xffffff80b328b980 : 0xffffff7f9e5ec39b
    0xffffff80b328b9c0 : 0xffffff7f9e5c3e15
    0xffffff80b328ba10 : 0xffffff7f9e58fb5e
    0xffffff80b328baa0 : 0xffffff7f9e58bae7
    0xffffff80b328bad0 : 0xffffff7f9e589636
    0xffffff80b328bb00 : 0xffffff801d0ce0a3
    0xffffff80b328bb90 : 0xffffff801d0cff9f
    0xffffff80b328bbf0 : 0xffffff801d0cdabf
    0xffffff80b328bd40 : 0xffffff801ccb66a8
    0xffffff80b328be50 : 0xffffff801cc26bf1
    0xffffff80b328be80 : 0xffffff801cc139f5
    0xffffff80b328bef0 : 0xffffff801cc1e043
    0xffffff80b328bf70 : 0xffffff801ccc989d
    0xffffff80b328bfb0 : 0xffffff801ccf3c76
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@ 0xffffff7f9ef8c000->0xffffff7f9ef9ffff
                dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97F B11]@0xffffff7f9ef84000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9d52b000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9d583000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9ef87000
             com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9d5d6000->0xffffff7f9d83efff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9d5c6000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9d583000
             com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7f9 e56e000->0xffffff7f9e638fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9d5c6000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9d583000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9d5d6000
             com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f9d849000->0xffffff7f9daf2fff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9d5d6000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9d2be000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13D65
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:     0x000000001ca00000
    Kernel text base: 0xffffff801cc00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 192974850507
    last loaded kext at 28847231808: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7f9e7d6000, size 32768)
    loaded kexts:
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.driver.AGPM          100.14.15
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.4f1
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDAHardwareConfigDriver          2.6.1f2
    com.apple.driver.AppleMikeyDriver          2.6.1f2
    com.apple.driver.AppleHDA          2.6.1f2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleIntelHDGraphics          8.2.4
    com.apple.driver.AppleHWAccess          1
    com.apple.GeForceTesla          8.2.4
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.iokit.IOBluetoothUSBDFU          4.2.4f1
    com.apple.driver.AppleMuxControl          3.5.26
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleIntelMCEReporter          104
    com.apple.driver.AppleIntelHDGraphicsFB          8.2.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.nvidia.NVDAStartup          8.2.6
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.SMCMotionSensor          3.0.4d1
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBCardReader          3.4.1
    com.apple.driver.AppleIRController          325.7
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBTCKeyEventDriver          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.iokit.SCSITaskUserClient          3.6.6
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.5.1
    com.apple.driver.AppleUSBHub          666.4.0
    com.apple.driver.AppleFWOHCI          5.0.2
    com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
    com.apple.driver.AppleUSBUHCI          656.4.1
    com.apple.driver.AppleAHCIPort          3.0.0
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.driver.AppleUSBEHCI          660.4.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.1
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          217.92.1
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          217.92.1
    com.apple.AppleGraphicsDeviceControl          3.5.26
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.6.1f2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.7fc2
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91.1
    com.apple.iokit.IOBluetoothFamily          4.2.4f1
    com.apple.nvidia.classic.NVDANV50HalTesla          8.2.4
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