I have the iPhone 5 ear-buds,is there a warranty on them?
I purchase the iphone 5 back in September. My charger and ear buds went out within the first two months. Is there anyway that I could get a replacement,if so what do I have to do?
warrenty always coveres everything in the box
not only at apple, at everywhere
Similar Messages
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Anyone having crackle or sizzle noise from the iPhone 4S ear speaker?
Anyone else getting a hissing or crackling noise during phone calls? It happens in doors, outdoors, and is independent of hand position. Sounds like electrical noise. This is my second brand new 4S to do it.
Any solutions besides hard and soft resets or restores? Tried that already.I have chat with apple support chat details below there no solutions from apple for crackling noise
TaneyThanks for contacting AppleCare chat support. My name is Taney. Please give me a moment to look over your information.
Me:hi
Me:am using iPhone 4s receiver crackling noise issue
TaneyHello there!
Me:yes
TaneyUh oh! That's never a fun issue to experience and I'm glad to help you in any way that I possibly can, right here over chat, you're in the right place.
Me:i have replaced more then 4 times
Me:same problem remains
Me:i asking what i have to do
Me:many of apple users experienced same issue and they register complaint in apple site
Me:but no solutions
Me:hello there ?
TaneySo your receiver crackles and you've replaced this iPhone more than 4 times for that same issue, is that what you're meaning? Just wanting to make sure.
Me:yes
TaneyI appreciate your time with me while I research our best next step to take from here. That almost sounds like maybe it's not the hardware or maybe you should get a replacement SIM card. Have you asked your carrier or replaced the SIM card for this issue?
Me:i have replaced 5 different sim cards and different networks but noise coming
TaneyDifferent networks like different carriers?
Me:yes
Taneyin that case it sounds like it's probably related to your region or possibly whoever you are contacting.
TaneyI don't see any previous cases with us here for this iPhone, I wonder if I have the proper device here, unless you're referring to replacing them on your own and not through Apple.
Me:uh oh did you check your apple site many of apple uses post this same issue
Me:uh oh did you check your apple site many of apple users post this same issue
TaneyI don't doubt you're experiencing the issue at all, I totally believe you.
TaneyYou can submit product feedback about this at apple.com/feedback. We have a team here at Apple, who's entire job is dedicated to reviewing this feedback, and escalating it to the proper outlets (such as the engineers for iTunes, iPhone, iPad, etc.), so you can rest assured that your voice will be heard! The more feedback we receive about product features, the more likely we are to implement them!
TaneyIt sounds like you've tried so many things, I'm not sure what might be a different resolution for you and this crackling issue. Different phones, carriers, SIM cards, and probably all amounts of troubleshooting. Would you want to try some things here with me now?
Me:i have already submitted my feedback
TaneyIf you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window) - Helpful article for this. Let me know if you've already tried all of these suggested steps.
Me:i have tried all these checking
Me:after this much of issue sill am using iPhone because i loved it
Me:but this silly issue irritating me when on voice call
TaneyThank you. Please allow me just a moment to contact some additional support for us and we may bring them into our chat for some insight.
Taneyit's only on cellular calls or do you experience the issue with anything else? If you toggle to speakerphone, does it continue with the call or become clear?
Me:issue only in ear receiver
Me:there is no issue in headphone or speaker phone
TaneySo if you switch to speaker during a call, there is no crackling noise? That sounds strange. That would normally point to a hardware concern, but that wouldn't make sense considering you've tried several different iPhones and all of the other troubleshooting.
TaneyNot sure, we'll see what our consultant suggests we do from here. Thanks for being so awesomely patient.
TaneyWhat would you like for us to do, as the best goal that you had in mind?
Me:i think this very simple issue for apple, Please fix all your feature product
TaneyIt doesn't sound like the devices are likely to be the reason for what you're experiencing. I wish there was an easier answer but I am reviewing your case with another advisor right now and we'll see what additional information we can find for you.
TaneyIt could even be related to the iPhone 4s.
TaneyUpgrading could be an alternative.
Me:that i dont know
Me:i didnt check any other phone
Me:upgrading means ?
TaneyPerhaps the technologies in your region/s are better suited for a newer iPhone model. I don't want to make promises but I would suggest visiting a carrier location and maybe trying a 5 or above and see if you still experience the issue.
TaneyThey can usually give you some kind of trade or other options for your 4s to get value towards upgrading.
Me:okay but check this https://discussions.apple.com/thread/3414732?tstart=0
Me:also this https://discussions.apple.com/thread/3414732?start=60&tstart=0
Me:Please give solution for this issue otherwise you loose customers
Me:iPhone 5 https://discussions.apple.com/thread/5972811
TaneyI do see those threads. I don't want you to keep experiencing the crackling noise issue anymore. I wouldn't like that on my calls either.
Me:iPhone 6 https://discussions.apple.com/thread/6586599
TaneyCan I have you speak with my friend, Joseph?
TaneyI'll bring him over whenever you're ready.
Me:am from india
Me:am ready
TaneyThank you.JosephThanks for contacting AppleCare chat support. My name is Joseph. Please give me a moment to look over your information.
JosephHi there Ponsubbiah!
Me:yes
JosephI understand that you’re having a lot of trouble with your iPhone 4S, even after multiple service replacements there is still trouble with the receiver, a crackling noise that has not been solved yet. Is that correct?
Me:yes you are correct
JosephThat is absolutely terrible to hear, especially after so many service attempts at this, this really is an unfortunate issue.
JosephI am thinking an upgrade could be possible for this, something to consider. Have you had an opportunity to test with newer iPhone models?
Me:last week also i went to apple store for this issue but they said we cannot do any more said sorry simply
JosephThey cannot do anymore service replacements?
Me:are you sure is upgrade is only solutions but what you will say for these posts Me:iPhone
Me:https://discussions.apple.com/thread/5972811
JosephIn your experience with the iPhone 4S so far, I think trying a newer model could work better for you, not to say it is the only solution but replacement for you so far has not been successful.
Me:https://discussions.apple.com/thread/6586599
JosephHaving a look now
JosephHave you had a chance to use a new model?
Me:am sorry just a month before i have paid for replacement
JosephYou paid for the last replacement? Sorry, I don’t know the full details for your service.
Me:yes
Me:because warranty period is over
JosephMakes sense, this isn’t good though, not for you.
JosephTrying to think about what we could do, have you spoke with our support there in India, by phone?
Me:yes but no use of it
Me:so apple wont fix this issue right?
Me:you people check often apple support communities
JosephIt’s difficult to fix an issue like this, it doesn’t seem to affect all devices, I’ve never seen it affect so many devices in a row.
JosephYes, it is something we monitor closely to keep log of specific problems.
Me:if you do this issue will not repeat your new product
JosephIt isn’t something i’ve experienced personally with my own devices, but i’m trying to understand it. Is it only with certain contacts?
Me:i never expect this from apple, dont know what to say
Me:no for all
JosephCan you describe it for me?
Me:when i am talking with someone in ear speaker stat crackling noise in background if we are in very silent place the noise we can hear clearly
JosephBoth of you can hear it?
Me:no, in my phone only. the same sim card i have used in NOKIA mobile but there no noise in this
JosephDo you use a case on your iPhone's?
Me:yes
Me:okay. any suggestions or solutions?
JosephHonestly, I think at this point, using a different model. One of our newer ones to see if your experience improves would be best.
JosephIt sounds like something is interfering with your conversations, a crackling noise like that isn’t normal at all. Testing without a case could help.
Me:I dont think so again go for apple. If i face same issue in new one then i loose my money. anyway thank you for your reply.
JosephAppreciate you letting us know about the problem, it definitely helps us keep track of them, even for previous models.
JosephIf you have time later please reach out to us by phone and we can see about more options in this.
Me:Thank you Jo. Bye.
JosephPlease take care now
We never get solutions from apple......................................... -
Hi, I have the iphone 4 and I manually deleted all the voice memos on my iphone but they still appear on my iphone when I open Itunes on my computer and they still take up space. I am soon running out of space. Any ideas to permanantly get rid of some of the voice memos?
Am I the only one that really dislike the fact I cannot customize my iphone and cannot delete whatever files I want?
The only options i seem to have is to delete all my files WITHOUT a system restor because I tried doing a system restore and it puts back all my old files on my iphones.
I'm pretty desperate and any tips would help me a lotIf I understand you correctly, you purchased two albums directly from your iPhone and have successfully transferred the purchases to your iTunes library, but now you want to remove these two albums from your iPhone but having trouble, correct?
If so, you can manually delete the albums (song-by-song) by sliding your finger across each song's name, from left to right, then select the Delete button.
Or, while your iPhone is connected to iTunes click on the Music tab that you see in iTunes (where you specify what items to sync to your iPhone). At the bottom of that window (below Playlists, Genre, etc.) you'll see songs that are "manually" added to your iPhone, just un-check those and re-sync. -
Hello can someine help before i throw this 5s in the trash please?
I have the iphone 5s. I cannot get the playlists from my computer to sync to iphone5s but it works just fine with my 4s. I have done everything, it has even deleted my playlists that I have had to re-do 3 times. UGH!!!! Please help!Hey there rmflint,
It sounds like you are wanting to update the Apps that were synced over from your computer to your new iPhone 5s. If you are clicking Updates in the App Store in the bottom right corner, would you mind clarifying what happens when you are trying to update them?
App Store at a glance
http://help.apple.com/iphone/7/#/iph3dfd8c19
Thank you for using Apple Support Communities.
Take care,
Sterling -
I have the iPhone 5 and have with 6.0.1 software version. Although I had them when I moved from iPhone 4 to the 5 (could play them), the latest update has most of my songs on the phone listed in grey (over 95% of them) and I can't play them. They are still listed in the iTunes library. When I look in the Summary for the iPhone, it shows Audio as only .16 GB - I have over 5 GB of songs, so what gives?
P.S. When I look at my Playlists most of the songs are greyed out. However, at the bottom of the list there is a cloud icon with a downward facing arrow. When I click on it each song starts to "load" and after a few minutes I have the songs back on in the list. I have to do this to all my playlists (I had over 100) in order to get access to all my songs. Then I did a sync and it happened again!
I use iCloud for documents and some other things (calendar, contact, etc.) but am not aware that I have anything music-wise in the cloud. Any thougnts?You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.
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I have the iPhone 4. I recently switched from PC to IMac. I am trying to sync my iPhone, but iTunes will not let me add or remove anything. Do I need to change a setting since I changed computers? I try to add songs from my music into my phone section and it will not go... Plus the playlists on my phone are not updated on my iTunes phone on my computer. Its like it never updated. What am I doing wrong??
Iphone will sync with one computer at a time.
When you sync to another it will delete the current content.
Make sure you have copied everything from your old computer to your new one first. -
I have the iPhone 4, and yesterday I synced my photos onto iTunes, but now I have albums on my phone that cannot be deleted, and there is not an option to delete the items in the albums individually... How do I get rid of these unwanted albums? Using Windows 7.
If you used iTunes to get the photos on the phone, then use the same iTunes and uncheck the music you don't want and do another sync.
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have the iphone 4s, when i installed the ios7 my wifi and BT i nost working, the wifi is in gray and i could no switch on. any solution?
http://support.apple.com/kb/TS1559
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I have the iPhone 4S and I cannot get my apps to download. I will click free then install and then it will ask for my password. Once I enter my password correctly it will verify my password an then it won't do anything. what should I do?
I just went through this same process.... I changed my credit card, double checked billing info, changed my password, I restored my phone, but the misake I made was I kept restoring it from my back up.... Finally I went to Apple Store.. and sad to say that you have to do a restore, and DO NOT restore from back up.
I used Gmail so I didnt loose contacts or email.. but I did loose all my text messages and history of that.
So, I had the EXACT same problem and it was a software issue.. you have to restore your phone to factory settings and start all over.. BLOWS I know! -
I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct this and reimburse me for this cord.
Charging cords are covered by the iPhone warranty or their own warranty
if puchased separately. Take your iPhone and the cords to your local
Apple store for evaluation and possible replacement. -
I have the iPhone 4. and when I updated the software to iOS6 My notifications don't make a sound anymore, the only sound that I get are text messages, or Email. I checked to see if the other apps were muted and they weren't. How do I fix this
You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4) -
Ihave pandora uno that i been playing every month but I don't have the iPhone where I donwload the app now I have a different phone how can I transfer to the one that I'm using now
Not sure if you are asking how to obtain the Pandora app on the new phone? If so, the following has information for a variety of phone types including an iPhone: http://www.pandora.com/everywhere/mobile
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I have the iPhone 4S and my daughter has the iPad 2. We share my Apple ID. Is there any way to stop her text messages from appearing on my phone, and vice versa? She doesn't need to be reading my texts!
no, there currently is no way of doing this. You can only create a second Apple ID.
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I have two children each with an ipod which has FaceTime - I have the iphone 4s with FaceTime. All of these devices are connected to itunes through the one account. How do I set up the FaceTime on the two ipods so as it doesn't ring both of them?
I started to do that then it said that this will become their apple I.D or similar and then I thought that will disconnect them from the same iTunes? I want them still on my iTunes as they are only young (8 and 10)? Or have I got this all wrong and even if I do set them up with a different e-mail will they still be on my itunes? For example if they want to purchase an App will it still go through my account even if they use their ipod?
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I have the iPhone 5s. I synced it with my Mac and got all the old apps from my old phone. I was not able to update any of the apps on the old phone and they will not update on the new iPhone 5s either! What can I do?
Hey there rmflint,
It sounds like you are wanting to update the Apps that were synced over from your computer to your new iPhone 5s. If you are clicking Updates in the App Store in the bottom right corner, would you mind clarifying what happens when you are trying to update them?
App Store at a glance
http://help.apple.com/iphone/7/#/iph3dfd8c19
Thank you for using Apple Support Communities.
Take care,
Sterling
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