I have the latest version of Firefox (8.01), yet it still tells me I am using an old version.

I have installed Firefox 8.01 (latest currently), yet on my start-up page, it is still saying "You're not on the latest version of Firefox. Upgrade today to get the best of the Web! " What gives?

Your User Agent says you're using - Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 '''Firefox/3.6.3'''
Your UserAgent string in Firefox is messed up by another program that you installed. 
[http://en.wikipedia.org/wiki/User_Agent]
type '''about:config''' in the URL bar and hit Enter 
''If you see the warning, you can confirm that you want to access that page.'' 
Filter = '''general.useragent.''' 
Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. 
Then restart Firefox

Similar Messages

I am running Firefox 9.01 yet my home page says I am using a old version?

I re-installed 9.01 several times yet my home page has not been updated to the new version and there is an error message that I am not using the current version, yet if you go to help about firefox it says it is 9.01

This - http://www.google.com/firefox - is the old Firefox Start Page used by the Firefox 3.6 and earlier versions of Firefox. I think that Google assumes that you are using an older version of Firefox, as they hard-coded that "upgrade" message into that page - all versions of Firefox see that message.
Starting with the Firefox 4 version, Firefox is using a "local" Start Page with the address of '''about:home'''. It looks similar to the old Start Page, but it isn't exactly the same.

How do I get the downloads popup/tab to go back to the old place (on the left side?) Now that I have the latest update of Firefox, it moved it over to the right

I would like to get the downloads tab to go back to the way it was, before this most recent update. Now that I have the latest update of Firefox, it moved over to the right. The little hand won't budge it. And the download interface is different, now it is under something called 'library', I liked the old way much better - any way to restore it to that?

Can you clarify what you mean with ''downloads popup/tab''
Is this the pop-up that you see when finishing a download or do you mean the pop-up you see if you hover a link?
When a download is in progress then you see a download progress bar on the Navigation Toolbar instead of the Download Manager button and that button is highlighted once the download has finished to make you aware the their are new downloads.
You can view the new Download Manager in a tab by opening the about:downloads page and consider to open this page in a separate window.

Why can I not use my Norton Toolbar... It is a very important item... If I can not run norton toolbar, then I do not want the new version of firefox.... How do I go back to my old version..

Question
Why can I not use my Norton Toolbar... It is a very important item... If I can not run norton toolbar, then I do not want the new version of firefox.... How do I go back to my old version..

Norton has had over 5 months to work in their Firefox extensions, since the API's were locked for 4.0. Ask Norton why they pull this crap every time Mozilla releases a new version of Firefox. When Firefox 3.6 was released mid-January 2010, it took Norton until almost April to come up with a working version of their Firefox extensions.

I have the latest plugins and firefox but it still says 'adobe flash plugin has crashed' How do i fix this?

Every time I go on YouTube, it comes up with: 'adobe flash plugin has crashed'. I have tried refreshing and restarting my laptop, I have also got all the latest flash and Firefox, but it still won't work.

I'd start with disabling Hardware Acceleration, as described in the video troubleshooting guide below:
Video playback issues
If that solves the problem, make sure that your graphics drivers are current.
If it *still* happens with current drivers, please give us detailed information on the graphics card and driver, so that we can disable hardware acceleration on this configuration and start a conversation with the appropriate vendor.
The best way to get this information is to do the following (on Windows):
Open a command prompt
Type: dxdiag
Hit Enter
This should launch the DirectX Diagnostic Tool
Click Save All Information (or whatever that save button says).
Paste the contents into a reply here, or you can click Use Advanced Editor in the upper right of the reply window, and then attach the file using the link at the bottom right of the reply window.

I got rendering probs on text, win xp pro sp 3, I have the latest ver of firefox for win xp pro

I have text rendering prob with firefox on win xp pro sp 3, I have the latest firefox as well,I encountered this prob with win 7 and it was an update, if this is the prob here which one is it ? This was an os update and not firefox update that gave me the prob in win 7... Thanks guys....

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
See:
*http://kb.mozillazine.org/Websites_look_wrong
*https://support.mozilla.org/kb/Websites+look+wrong
*https://support.mozilla.org/kb/Website+colors+are+wrong
*https://support.mozilla.org/kb/Changing+fonts+and+colors
If you have made changes to Advanced font settings like increasing the minimum/default font size then try the default minimum setting "none" and the default font size 16 in case the current setting is causing problems.
*Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)
Make sure that you allow pages to choose their own fonts.
*Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"
It is better not to increase the minimum font size, but to use an extension to set the default page zoom to prevent issues with text not being displayed properly.

I have firefox 7 and still get warnings "You are using an old version of Firefox which Gmail no longer supports or Google Plus incompatible. How can I fix?

When I tried to join Google Plus I get the message Browser no longer supported. First Happened when using firefox 6.0.2 and still happens now with FF 7.
Also Gmail shows "You are using an old version of Firefox which Gmail no longer supports. Some features may not work correctly"
and at the bottom of this page the "educated guess" about my browser shows 3.0.15

Your about:config has been modified with the lines
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15; .NET CLR 2.0.50727; ffco7) Gecko/2009101601 Firefox/3.0.15 …
That is why Google is reporting old version.
You need to ether find out why or create a new profiles and see if this line is gone. [[Profiles]]
There is some verbose about MS, but I don't know of any MS add-on that would do this.

I'm using Firefox 31.0, but even Mozilla tells me I'm using an older version.

I always update to the latest version. Even though I'm using 31.0 right now, I checked with Mozilla website last night and was directed to "upgrade" again. I did so. Today, right now while writing this a message in a green button is telling me to upgrade. I use Malwarebytes Anti Malware Pro, so I'm guessing that's not the problem. I use Yahoo! mail and this has stopped the new version and allows me only to use Basic. Firefox ad-ons gray-out anything that can't be used with version 10 or older. Yet "About Firefox" in the help menu shows version 31.0, latest version.
So, am I stuck with some old cookie that won't delete? I tried deleting all and that changed nothing, although I'm not sure I know every location where they are stored. The bottom line is that this is a real pain in the ass, because I'm limited on other sites as well, because something is sayin I don't have the latest version. Can someone help?

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. 
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
'''For Firefox versions previous to 29.0:'''
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox"[[Image:Button reset]] button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
'''For Firefox 29.0 and above:'''
#Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''.Now, a new tab containing your troubleshooting information should open.
#At the top right corner of the page, you should see a button that says "Reset Firefox"[[Image:Button reset]]. Click on it.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

After opening Firefox & getting my info, I go into another application but am unable to open Firefox without Quitting it first. I have the latest update of Firefox. How can I get back into firefox without quitting Firefox?

After opening Firefox, I was always able to in & out of it till I shut down my computer. Now, after opening Firefox, I go to another application then back to Firefox, I have to "Quit" Firefox and reopen. How can eliminate the back & forth of starting & quitting Firefox before I shutdown my computer?

uninstalled firefox ....deleted all files still remaining under mozilla firefox directory in program files ... to avoid having to reprogram all my settings, reisntall all addons as well .. I did not remove anything from mozilla firefox that is stored in either appdata or under the windows users directory (if any)
... the as suggested reinstalled the latest version of the firefox browser using the link you provided in the email ..; tested and several issues still remain present and unresolved ....
so please this is urgent or I will have to jump browsers and start using chrome .. because we work 14 hours a day 6 (sometimes 7) days a week, to get ready for the launch of our newest venture and we cannot lose that much days on browser related issues ... so please instead of putting me through week long step process .. of do this .. do that .. can you please actually look into the issue from your end .. I use firefox for so many, many years thta I deserve this kind of support .. thnx Robert

I have the latest virsion of firefox, everything is upto date or disabled, and i've scanned my computer. why does it keep crashing?

it just up and randomly crashes and i've checked the firefox troubleshooting section, i've checked the add ons, i've scan both malware and anti virus yet it still keeps crashing and it doesnt matter what site i'm on. i had it crash while i was trying to submit this question

You may need to reset your User agent as it is showing that you have Firefox 3.6.20 installed. Click "More system details" to the right of your original question, scroll all the way to the bottom, you will see:
*Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.20) Gecko/20110803 '''''Firefox/3.6.20'''''
*See [https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent Websites or add-ons incorrectly report incompatible browser-Reset your user agent]
*Also see: http://en.wikipedia.org/wiki/User_Agent

I downloaded the newer version of firefox but when i click on icon to bring it up the older version appears and tells me i am using an old version Help please

i want to know how to replace the newer version.

Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com
For the full system requirements see http://www.mozilla.com/en-US/firefox/system-requirements.html

I have the latest flash, but firefox says it has disabled it and encourages me to get a newer one. This is nonsense,

OS: Ubuntu 10.10 (Maverick)
I am not able to use the APT for ubuntu because I'm behind a proxy. Installing the libflashplayer.so version 10.3.181.34 directly (downloading from adobe) doesn't work - Firefox claims that it has disabled it "for my safety." What? Just let me enable it. My browser is the 64-bit version.

If you have a 64 bit Firefox version then you need a 64 bit Flash plugin.
*http://kb2.adobe.com/cps/000/6b3af6c9.html

I have the latest edition of Firefox. I am not able to download my Yahoo toolbar. Why?

Yahoo toolbar has disappeared, & I am not able to download (Firefox blocked an attempt). Same thing with Google's toolbar. What is going on, and when can I get them?

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

Although I have the latest version of Firefox installed, I'm constantly getting the warning message that I AM USING THE OLD VERSION; what could be the issue here?

I usually upgrade Firefox within a couple of days when the new version is issued. Nevertheless, I can't seem to get it right. Although when I check "About Firefox" tab in the Help menu it says that my version is 9.0.1 (i.e. the latest version available) - still on the Firefox Update page I always get this annoying msg:
"''Hey there! Looks like you’re using an old version of Firefox.
Don’t miss out on the latest technology & security features.
Get the free upgrade in less than a minute.''" And, I see that your "educated guess" about my browser recognises it as a 3.5.5 version (far being it from the truth!).
I don't believe that the fact that I'm still using Windows XP should have anything to do with this problem, but fyi - my OS is Win XP SP3, regularly updated and upgraded.
Also, even though I live in Croatia, I prefer my Firefox (and other programs) in English, so I use UK version of Firefox.
I do have some problems updating MS .Net Framework - could this be the issue with Firefox too?
Anyway, I've already tried uninstalling and reinstalling Firefox, even tried installing Croatian version - nothing helped.
As a result of this, I also have a problem with Gmail - I can only use standard, basic HTML view. Also annoying as hell.
Btw, as for "Installed plugins" - I'm not sure which of those are right, but I do not have Netscape installed, and never had one on this computer. I even ran the search for term "Netscape" and it came out empty.
There, I think I've provided as much information as I could think of - so, please help me to sort this out - if you can.
Thanks

see also these pages and threads about Fast Browser Search (FBSMTWB in the user agent).
http://help.fastbrowsersearch.com/
http://www.pccybertek.com/2009/05/remove-fast-browser-search
thank you

I have downloaded Firefox 5.0.1 4 times but the 3.6.19 version still shows up in the "about Firefox" box. Firefox says I have the latest version, but it just does not reflect it in the "about" box.

When I tried the 2nd, 3rd, and 4th time to download 5.0.1, Firefox states that I have the latest version installed, but it still shows up as version 3.6.19 in the "about Firefox" box. And this older version is also reflected in your "educated guesses" about my current browser below.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

I have the latest version of Firefox (8.01), yet it still tells me I am using an old version.

Similar Messages

Maybe you are looking for