I have the officejet pro 8500a if a paper jams or it stops for awhile we cant get cant get to scan

The internet light keeps going out on the wireless setup for printer HP OFFICEJET 8500A
This question was solved.
View Solution.

Is the printer currently connected to the wirless network? Print a test page and check on if the printer has a valid IP address. Here is how to print the test page:
Load letter or A4, unused, plain white paper into the product input tray.
Press the Power button ( ) to turn on the product.
On the product touch screen, touch the Right Arrow ( ) to display the second navigation screen.
Touch Setup ( ) on the control panel display. The Setup Menu displays.
Touch the Down Arrow ( ), and then touch Reports .
Touch Printer Status Report . The self-test report prints.
Let me know if there is a IP address for the printer or if it says 0.0.0.0.
Thanks!
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Similar Messages

I have a officejet pro 8500A, it always comes up with paper jam,but i have checked

i have a officejet pro 8500A, it always comes up with paper jam,but i have checked,
it is only 6 months old, what can i do
thanks
Roy

Hey Roy, Welcome to the forums. I recommend checking out this support document: 'Paper Jam' Message Displays on the All-in-One
This should get you back up and running. If not post any new findings and we can go from there.
Best of luck!
-SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I have an officejet pro 8500a. i want to know if i can print on labels.

I have an Officejet pro 8500A. I want to know if I can print on labels.
This question was solved.
View Solution.

HI Geoffery,
Yes your printer is able to print labels.
Here is the link to your manual talking about the details on printing labels. Take a look at page 162.
Hope this is helpful.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

I cannot get the officejet pro 8500a to print with airprint

i cannot get the officejet pro 8500a to print with airprint

Hello,
Without having any specifics, I might suggest going to this link which is an excellent document that describes Airprint printing issues and what to do about them. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&product=4116838&tmp...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

HP Officejet Pro X576dw MFP Error Paper Jam but there is no Paper Jam

Can someone explain me how to reset my HP Officejet Pro D576DW MFP as it came out of the box?
The printer is repeating a paper jam message near the duplexer, but there is no paper jammed in the machine.

Hi @AdLive
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X576dw Multifunction Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro L7780 shows constant paper jam, but no jam present.

I have been using this printer for the last 3 years, and except for some minor problems, it has been working fine, but in the last weeks it has shown "paperjam" over and over, and now it will not even allow any printing after startup.
It constantly shows the back of the machine, but there is nothing wrong there.
I have taken the paper out of the trays, blown out the open areas, checked the head travel, and taken the collator off the back, removed the bottom tray holder and bottom paper section, but nothing seems to make a difference, it keeps on giving the picture of the back detachable piece. (Note. finally got it working again, but would hate to shut the power off now)
I have even tried installing the latest firmware, and it did work well for a moment or two, but then it started back up again.
For the cost of this printer, I would hate to throw it away, and I will not buy an HP printer for this cost anymore, if they basically fail disastrously after 2 to 3 years. Any comments what sensors I should be looking at?
Or what would be the cost of having it checked out and repaired? (Note, I talked to HP, they suggested NO repair, and to purchase the Tech. Support pack for $37 for the year, or purchase an AIO 8500 for $399 minus $100 discount.)
The cost was about $299 ONLY three years ago!
Is there a way to figure out which sensor is the problem?
Note 1. Got it working, and it shows event 69556/69924 sequences, so it is probably still a firmware glitch.
It either shows Repeated False Paper Jam or Improper Power messages, so that might explain the sequences in the event log.
Note 2. I noticed the problem seems to be on startup, when I finally get it working, it seems to work fine, but when I shut the power down and start it back up, the problem re-appears. So it must be somewhere in the firmware on startup doing the checks having a problem, but once she gets going again, she is fine.
Operating system: Windows 7 Pro 64bit
Connected: via Network protocol (192.168.x.x)

Hi @AdLive
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X576dw Multifunction Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have an officejet pro 8500a plus which displays the message that the printhead has a problem

Even after i changed the printhead it specified there was q problem. I am using Window Vista and the error message is 'Printhead Problem, The following printhead has a problem Replace the printhead to resume printing' I have tried all the steps in the troubleshooting forum on HP website

Looks like your product has a hardware failure. Please contact HP support.
http://www8.hp.com/us/en/contact-hp/phone-assist.html
I work for HP.

I cannot open the middle part of the Officejet Pro 8500A

I just bought this and it appears stuck and will not open (4a) of instruction sheet. It looks in the illustration as if you simply pull up but I cannot open it at all.

Hi sandrayannetta,
If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit. Remove the paper following the procedure below:
Turn the machine off, then unplug the power cord.
Stand the machine with the right side facing down.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
Important:
When you stand the machine, confirm that the document cover is closed.
When you stand the machine, hold it securely and be careful not to hit it on a hard object.
Push the open lever to open the transport unit.
(A) Open lever
When you open the transport unit, support it with your hand so that it does not fall down.
Pull out the jammed paper slowly.
Note:
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
If you cannot remove the jammed paper from the transport unit, close the transport unit, stand the machine upright, then open the paper output cover to remove the paper.
. Close the transport unit.
Note:After you close the transport unit, do not keep the machine standing upright.
Plug the machine back in and turn the machine back on.
Reload the paper. All print jobs in the queue are canceled. Reprint if necessary.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Printing on hp officejet pro 8500a plus, normal paper works, xmas paper is offset down and over 1"

I am printing a xmas letter, and it works fine on plain white paper, but when using the xmas letterhead, the printing is lower on the sheet by about 1 " and indented another 1". Printing from MS word 2007, using PC with windows 7. When print is sent, sounds like paper feeding properly, no unusual sounds like it is stuck. Xmas letterhead appears to be just a little lighter that the normal 20lb white paper I use. Any thoughts??

I am sorry that no one saw this to respond sooner, but I am going to see if there is anything I can do to help.
First, we are going to try to do a specific type of reset. What I want you to do is open the printer and remove the ink cartridges as well as the print head from the machine. The print head should have a lever on the right-hand side that will lift up to release it.
Once these are all removed from the machine, unplug the printer from both the back of the unit and the wall outlet for thirty seconds. Then plug the machine back in and wait for the error message for a missing/damaged printhead. Now replace the pinthead in the machine and close the top. When the machine indicates that the ink cartridges are likewise missing/damaged, replace those too in the machine.
Here, if you all goes well, the machine should re-enter its diagnostics and initialization.
Additionally, here is a little information on resets: http://h30434.www3.hp.com/t5/Other-Printing-Questions/Printer-Resets-What-You-Should-Know/m-p/234739...
Let me know how this goes!

HP Officejet Pro 8500A: Initial Checking Printer Procedure does not stop

I have a big problem.
My printer does not stop to run the "Checking Printer" procedure.
It tells me: "Open the print-carriage access door, clear the jam, and then touch OK to continue.
Unfortunately there is no paper inside.
Pressing OK, the printer continues the procedure and it NEVER stops.
Switching OFF and ON the power does not help.
But if you try to print the Auto Test Report it works. The printer prints the report without any problem!!!
PLEASE HELP ME
Andrea

Hi there andrea_lugano,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Will/is the Office Pro 8500A line going get the efax app in the future?

I have the OfficeJet Pro 8500A Plus and would like to know if this product line would be getting the efax app in the future? The best I can tell it is limited to just the PhotoSmart C510.

Hi upsmike3104,
Currently, it's only the PS C510a series that has this feature. There might be an update for some regions about the addition of the efax service on eAIO printers. Just check product updates from time to time. See related post.
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Cheers!
* If this post has helped you, the White Kudos star on the left is a great way to say thanks!
* Please mark Accept As Solution if it solves your problem so other users can benefit as well.

Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
This question was solved.
View Solution.

The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

How do you do double sided printing with eprinting with a hp officejet pro 8500a premium?

How do I do double sided printing with eprint? Why is there no option to change it online? I have
HP Officejet Pro 8500A Premium

Hi,
Automatic Two-Sided printing is not currently supported by the ePrint Service, as you may find any of the service capabilities and limitations listed below:
Duplexing (printing on both sides of the page) is not supported.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en&product=4083971&tmp...
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

I have the officejet pro 8500a if a paper jams or it stops for awhile we cant get cant get to scan

Similar Messages

Maybe you are looking for