I have the one month free membership. Do I need to cancel it before it charges me? Or does it just end?

I'm not sure if it plans to charge me or if it just ends and I won't have access to the creative cloud anymore. Please help

Did you provide a credit card number so you CAN be charged?
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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One month free doesent work

i have applied for the one month free but it doesent work i cant make calls abroad. but it says that the order is deliverd.

Hi,
Your subscription has been activated.
It includes calls to following destinations only:
Argentina
Australia
Austria
Belgium
Canada - (incl. mobiles)
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong SAR - (incl. mobiles)
Hungary
Ireland, Republic of
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Russia - St Petersburg
Russia - Moscow
Singapore - (incl. mobiles)
Slovakia
Spain
Sweden
Switzerland
Taiwan
Thailand - (incl. mobiles)
United Kingdom
United States - (incl. mobiles)
Venezuela
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Signing up for one month free unlimited world call not working

Hi i tried 3 times at the weekend to sign up for the one month free unlimited world calling and it hasn't worked. This offer is still on the website. What's wrong?Thanks

Hi,
No unfortunately you can't.
Subscription covers calls to:
Argentina
Australia
Austria
Belgium
Canada - (incl. mobiles)
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong SAR - (incl. mobiles)
Hungary
Ireland, Republic of
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Russia - St Petersburg
Russia - Moscow
Singapore - (incl. mobiles)
Slovakia
Spain
Sweden
Switzerland
Taiwan
Thailand - (incl. mobiles)
United Kingdom
United States - (incl. mobiles)
Venezuela
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

What should I download to get started with Illustrator? I have the one app monthly subscription.

What should I download to get started with Illustrator? I have the one app monthly subscription.

Please refer to Creative Cloud Help | Install, update, or uninstall apps for download, install & activate the single app CC that you have purchased today.
Regards
Rajshree

I am having problems with the month of October. When I have the full month view, the synced items from google calendars won't show. But they do for all the other months.

I am having problems with the month of October. When I have the full month view, the synced items from google calendars won't show. But they do for all the other months. There is definitely a glitch somewhere because if I am on day view and try to click on day 15 of October, it will not let me. It totally is acting weird.

Free fonts, fonts from a reliable foundry?
Have you tried removing them temporarily?
Do you still have problems if you create a new Windows user account and log in with that? How about if you start in Safe Mode?
And I would run a memory checker and see Troubleshoot font problems | Windows

HT5622 when i try to sign in to my Icloud account i get this message"The Apple ID is valid but not an icloud account" i only have the one ID so how do I get around this please

when I try to sign in to my Icloud account on my windows PC i get this message"The Apple ID is valid but is not an icloud account" i only have the one apple
ID so how do I get around this please ??

note I own no other Apple device I just wanted to use icloud for data storage and Itunes

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

stop the download if it's stalled, and restart your download.

When I upgraded from v4 to v5 my bookmarks was lost. I do have the one that is in the firefox toolbar. Apparently I had a bookmarks add-on. V5 changed my browser how can I determine what the program was and if the bookmarks are still there?

When I upgraded from v4 to v5 my bookmarks was lost. I do have the one that is in the firefox toolbar. Apparently I had a bookmarks add-on. V5 changed my browser how can I determine what the program was and if the bookmarks are still there?

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Websites remembering you and automatically log you in is stored in a cookie.
*Create an allow Cookie Exception to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.
*Tools > Options > Privacy > Cookies: Exceptions
In case you are using "Clear history when Firefox closes":
*do not clear Cookies
*do not clear Site Preferences
*Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.
Clearing cookies will remove all specified (selected) cookies including cookies that have an allow exception and cookies from plugins.

HT204074 Can i use my previous apple ID on my new iPhone ? It's asking for a new ID but i only have the one email address

Can i use my previous apple ID on my new iPhone ? It's asking for a new ID but i only have the one email address

Yes. We need more details...exactly what do you mean by "asking for a new ID"? Where do you see this?

My husband does not have an itunes account and wants to set one up and we only have the one computer. can you have two separate accounts? We want to set up separate iphones.

My husband does not have an itunes account and wants to set one up and we only have the one computer. can you have two separate accounts? We want to set up separate iphones.

How to use multiple iPods, iPads, or iPhones with one computer

IPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick

iPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick.

And yet to download the app you clicked on a button that told you that the app would be 790 rupees for you.
The iLife apps and the iWork apps are only free when you qualify to get them free. And when you get them free the buy button to download them says free. When the buy button has a price on it, that is how much you will pay for the app.

Do you know if it's possible on an iPad to set the image quality/size or do we just have the one size - the photos I've taken work out at approx 8 x 6cm @300ppi - not that big!

Do you know if it's possible on an iPad to set the image quality/size or do we just have the one size - the photos I've taken, work out at approx 8 x 6cm @300ppi - not that big!

8cm * (1 in/2.54cm) * 300 dpi = 944 pixels (should be 1280 if this is the back camera)
6cm * (1in/2.54cm) * 300 dpi = 708 pixels (should be 720 if this is the back camera)
The back camera on iPad 2 is 1280x720 = 0.92Mp. No way to increase that.

We have a complete CC business membership and currently have the programs installed on 2 computers but need to add them onto a 3rd. Can we add a licence to our membership or do we need to purchase an additional membership?

We have a complete CC business membership and currently have the programs installed on 2 computers but need to add them onto a 3rd. Can we add a licence to our membership or do we need to purchase an additional membership?

If you have Creative Cloud for teams, and you bought the licenses through Adobe direct (via Adobe.com), you can add licenses yourself, and they will be invoiced automatically as you get invoiced for the other two licenses.
Log into adobe.com with your team admin Adobe ID and password.
Once logged in you should be able to access a Manage Team option from the menu.
In the top-right corner there should be an Add Licenses button, that lets you purchase any number of additional licenses.
If you've not purchased through Adobe direct, but through a reseller, you'd need to contact your reseller to add the additional license.
Hope this helps,
Cari

Just updated my iMac to OS X Yosemite and my Photoshop will no longer open. Pop up message informing Some of the application components are missing from the Application directory. Please reinstall the application. I have the pay monthly package and don't

Just updated my iMac to OS X Yosemite and my Photoshop will no longer open. Pop up message informing, Some of the application components are missing from the Application directory, Please reinstall the application. I have the pay monthly package and don't know where to start.

Do as it says: Reinstall the program. Run the cleaner tool and let CC app do the magic.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I have the full adobe cc membership, suddenly I've been switched to the 30 day trial. How do I fix?

I have the full adobe cc membership, suddenly I've been switched to the 30 day trial. How do I fix?

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have the one month free membership. Do I need to cancel it before it charges me? Or does it just end?

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