I have the system requirements but it won't install

I've downloaded the version compatible with my computer but it says does not meet the system requirements. It's not a new computer but everything has always worked fine on it. I had uninstalled the old version as I read online that uninstalling and reinstalling should fix the problem but that didn't happen. Any help is appreciated

Hi and Welcome to the Community!
From what you describe, your internet connection is the culprit. Until the download completes (all parts, not just some of the parts as you have now), you cannot run the exe file and install the software. I find it a little odd that the CD forces a download, but the carriers actually are responsible for that distribution when they sell to their end users. In any event, internet connectivity is important so that updates and such can be accomplished as they are released.
Just to be sure, are you downloading from here?
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
From there, you can get either the PC or MAC version of the Desktop Software.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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