I have the white screen syndrome ...

I have the white screen syndrome on my 5  year old imac .. i think that it is a hard drive problem. what should i do/replace?

Try here:
iOS: Not responding or does not turn on
If unsuccessful and you can't turn it off, let he battery fully drain. After charging for at least an hour try again.
If still unsuccessful time for an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem

Similar Messages

  • My power button is stuck and I have the white screen of death!

    Hello and thank you for reading this post, the answer is desperatly needed.
    What's the problem?
    Okay, a couple of months ago I smashed my iPod 4th Gen screen unfortunatly. I ordered a new screen and decided to fit it last night. Upon powering the iPod only a white screen shows, I was told that I have to hold the power button and the home button for 10 seconds. One day, before the screen was broken, I pushed the power button and it got stuck down and wouldn't come back up so I have always had to use the assistive touch and plug it in whenever I would like to turn it on. Obviously, because the power button is stuck down I cannot hold it down and press the home button to reset the iPod.
    Is there another way around this or is there a way to get the power button to come back out?
    Thank you
                - Stay Safe

    You can't backup the iPod then.
    Place the iPod in recovery mode using one of these programs and restore via iTunes:
    For PC
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    or
    http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
    If necessary:
    Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
    and                                           
    RecBoot tip
    RecBoot may have problems on 64X windows, then try:
    Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
    For MAC or PC       
    The Firmware Umbrella - TinyUmbrella
    Installs blootware on PC too
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If data is not in the backup then:
    - If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
    iOS: Importing personal photos and videos from iOS devices to your computer
    - Maybe you can get some info from the restored iPod via How to perform iPad recovery for photos, videos
    Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official     
    http://www.amacsoft.com/ipod-data-recovery.html
    -iPod touch Deleted Photo Recovery Tips You Should Know

  • My i phone screen is white, i tried the reset, then the restore - it worked for about 15 minutes now i have the white screen again. please advise

    My iphone had a white screen - i did reset then restore, it worked for a while during the restore process, but it now back to white/pink screen. Please advise

    There are no more user troubleshooting steps available. Make an appointment at any Apple store. Sounds like a hardware failure, & if so you will be offered an out of warranty exchange. Cost is US $149.

  • My imac won't start up, I have the white screen with the apple logo and pinwheel but the pinwheel just spins forever. Any advice

    Does anyone have a suggestion as to the fix?

    iMac G5: Fails to startup
    http://support.apple.com/kb/HT2173?viewlocale=en_US

  • My iPhone 3G (8G) has the White screen with Grey lines, how do I fix it?

    Hello!, am a new iphone user I bought an iPhone off my friend and put my sim card in the iPhone.
    I've had my iPhone for 2 months nearly, when I got the iPhone it was in Great condition still is...BUT... I have the 'white screen of death' but with grey lines down the screen, I thought it was only tempory because when I smacked the phone against something it would work again, but now the problem is Permanant!!
    I've been on youtube and typed in my problem and people have suggested:
    - Holding the home screen and lock at the same time (it did nothing)
    - Holding the home screen and lock and the up volume key (it did nothing)
    - Restoring and updating the phone (it just came up with errors 4,9 and 21)
    I really have no idea what to do, can I replace the whole screen? would that work?
    or am I utterly screwed?
    I really can't live with out having my iPhone! Help!

    sounds like your LCD is broken. Replacing it would fix your problem. If you're handy with mechanical things you can replace it yourself, there are plenty of video's online who show you how. Order the parts and do it yourself, or you can pay roughly $50-75 to have it replaced.

  • Update to os 5.1 and now the white screen!!

    hi all, I just updated to os 5.1 and now i have the white screen after 3-5 sec of the apple logo. I have tried the sleep   home button pressed together but it did not help. Including when connected to the power cord. Pls help!!! thanks, a

    First thing to try is a reboot of your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPad restart. See if that fixes your problem.
    I know you said you did the Home - Sleep buttons together but did you hold it long enough to go past the red slider and on to the Apple logo?

  • HT1414 HOw do I back up and restore If I plug my ipod in and it does not appear in the devices column. I have a white screen and i'm trying to fix it and nothing is working :(

    How do I back up and restore my ipod touch if when i connect it to itunes It does not appear in the devices column? I have a white screen and have tried holding down the wake/sleep and home buttons and that is not working. Please help

    Take it in for repair/replace to your local Apple retailer.

  • I have a macbook and when I power it on and then select myself as a user...It won't power up. It stays in the white screen with the apple logo. I am online currently under 'guest user'. Is there anything I can do from the keyboard to fix this??? Help!!!

    I have a macbook and when I power it on and then select myself as a user...It won't power up. It stays in the white screen with the apple logo. I am online currently under 'guest user'. Is there anything I can do from the keyboard to fix this??? Help!!!

    Could you specify the model of MacBook and the OS X it's running, please? Some of the advice or references vary along with the system, so this could be helpful to formulate a reply. I've never used a Guest User selection, but do have more than one User.
    If the computer does not have an optical drive, you may be able to boot it into a recovery disk mode or something; in an attempt to see what is wrong and maybe fix it.
    Good luck & happy computing!

  • I have a white screen with Apple in the middle, the little spinner thing, and the loading bar. When it is done loading, the mini mac shuts down. Please help me.

    I have a white screen with Apple emblem in the middle. The little spinner is spinning and there is a bar showing it loading.  When it is done loading, the mini mac goes off. Please help me.

    If your data is backed up, we can guide you through repairing the directory with my subscription FAQ*:
    http://www.macmaps.com/directoryfaq.html
    * Links to my pages may give me compensation.

  • I inadvertantly dropped my iphone 3 and now have a white screen with green vertical lines to the right.  It won't sync with itunes due to an error. What can I do?

    I inadvertantly dropped my iphone 3 and now have a white screen with green vertical lines to the right of the screen.  It won't sync with itunes due to an error. What can I do?

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.
    If it does not resolve the issue, the device is permanently damaged and will require replacement.

  • I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present.  Need help?

    I have a 13 inch MacBook Pro (2009).  Recently I bought an extended hard drive because I had used up the memory on my iDisk.  As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down.  Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display.  Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains.  I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this.  I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro.  So could someone on here please help me?  It would be greatly appreciated & I thank you in advance!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • TS1812 Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?

    Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?

    Nooo or you would use OS X Recovery Mode: Disk Utilty and then Startup Disk.
    Mac OS X & Mountain Lion Community
    https://discussions.apple.com/community/mac_os
    https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
    Recovery Mode
    http://support.apple.com/kb/HT4718
    ExpressLane
    https://expresslane.apple.com/
    Mac OS X Help
    http://www.apple.com/support/macbasics/
    Isolating Issues in Mac OS
    http://support.apple.com/kb/TS1388
    https://www.apple.com/support/osx/
    https://www.apple.com/support/quickassist/
    http://www.apple.com/support/mac101/help/
    http://www.apple.com/support/mac101/tour/
    Get Help with your Product
    http://docs.info.apple.com/article.html?artnum=304725

  • When i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ???

    when i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ??? please i need help with this and how can i fix it

    Here is some pertinent information and how-to's from Apple:
    http://support.apple.com/kb/TS2570
    Post back if these troubleshooting steps do not work.

  • I have done a hard boot and restore several times to my ipod touch.  I cannot get past the white screen.  Any suggestions?

    I have tried to do a hard reboot and restore several times to my ipod touch.  I cannot get beyond the white screen.  Any suggestions>

    If you successfully restored the iPod to factory settings/new iPod (went through all the steps without errors), then time for an appointment a the Genius Bar of an Apple store.

  • So I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes

    MMy phone been stuck in recovery mode tried to restore it nothing worked what can I do its at mobile iphone 5sSo I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes & iTunes is just telling me errors and my iphone would shut down put a blue screen then go back with the white screen

    Has the phone been unlocked officially? Has the phone been jailbroken in the past? If yes, these could be reasons for the behavior of the phone.
    iPhone: About unlocking
    Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

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