I have this pop out asking for certificate of proof of ID from my Lap Top and without it I am unable to access the airline website for verification of reward redemption??

I have this pop out and asking for my certificate of proof of ID and without it I cannot access an airline website to complete redemption points.
How do I switch this off??

Outside of the contact number for that you've already used I don't know another way of direct contact. Here are some things that they may or may not of had you try that might help you. If you will go to the settings app and pick general on the right-hand side you will see accessibility. Within that you can adjust a text size make the text bowl you can also increase the contrast. You can also adjust the brightness and control panel.
As for Siri again in the settings app under general you should see Siri on the right-hand side with the switch to turn it on. If that is turned on and you're still having issues
Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

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-- End of inner exception stack trace ---
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I am not an HP employee.

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XDO Data Engine ver 1.0
Resp: 21540
Org ID : 101
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All Parameters: p_batch_id=7169
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Data Template Application Short Name: XXCUST
Debug Flag: Y
{p_batch_id=7169}
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End of log messages from FND_FILE
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------------- 1) PRINT -------------
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I have this pop out asking for certificate of proof of ID from my Lap Top and without it I am unable to access the airline website for verification of reward redemption??

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