I have three issues with Creative Cloud

I have three issues with CC:
1. I want to be able to EDIT my work when I don't have income. The desktop model supported this. The cloud model does not, and that is unacceptable.
2. Adobe can keep raising the price, because they will be holding us all hostage. Sure at some point a percentage of CC users would drop off, but all that means is that Adobe can milk the absolute most from us using this model. It's not a vehicle for innovation, it's a vehicle for exploitation.
3. F--- the cloud. I'll be keeping my work on my laptop, thank you very much.

what's your home version (click help>about) and was that just a warning so you were able to open the file?

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I have design standard with creative cloud, I have installed this on 2 computers, my office and home which I was told was allowed, I have just tried to open an indesign file from the office at home and and error message said that this was created with a n

I have design standard with creative cloud, I have installed this on 2 computers, my office and home which I was told was allowed, I have just tried to open an indesign file from the office at home and and error message said that this was created with a newer version? they are the same versions and both are up to date, I was asked this morning to put in my adobe id email and password to connect to CC which I have never been asked to do before, can anyone help?

what's your home version (click help>about) and was that just a warning so you were able to open the file?

Issues with Creative Cloud for teams deployment workflow

The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
[Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
It can be installed from command line by:
Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

Syncing Issues with Creative Cloud - No Solution - Please Reply

I have spent over two hours with your live chat team in which they took over my computer, deleted files from the CMD prompt and I am still receiving syncing errors using Creative Cloud.
They had me, delete files, restart my computer, sign-in and out of Creative Cloud, pause syncing, change file directories and nothing work. My issue was then escalated to upper management in which I had to repeat the entire issue.
I was passed around from multiple individuals in live chat and at the end, no solution was found. I have been an Adobe client for over 15 years now and I am not pleased that a resolution still has not been found.
I wasted over 2 hours on live chat and then received an email stating that my case was closed because the support team found a resolution! This was completely untrue.
I am asking someone from Adobe upper management to please contact me directly. I will not spend more time with your live chat team and send more log files that do no good. As a long-time client, please contact me.

It may not be possible to manually update your payment details. Could you please place a new order and get back to us if you have further issues.
Thanks
Bev

Multiple issues with Creative Cloud File Syncing

I'm have issues with syncing files on my mac to Adobe Creative Cloud. I don't seem to have issues syncing via drag and drop to my web browser. I keep getting this error while syncing via finder:
I also have a fairly complex PSD with folders that i'm toggling on and off using Layer Comps. I don't see any difference when switching Layer Comps within Extract in the browser. I do see the changes when turning on and off the folders though.. What's the deal with that?
Why does it take so long to render the PSD after I turn on a folder or switch layer comps? It takes about 30 seconds to re-render, which is crippling for our workflow.
This would be an amazing tool for our developers if these 3 issues were resolved.

Thanks for the information.
Could you now send me some log files please..
The log files can be found here:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/
Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\
The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at [email protected]
Thanks
Warner

Issues with Creative Cloud payment - Problemas al intentar pagar el abono de Creative Cloud

La primera vez que adquirí el producto se realizó el pago, el segundo mes me llegó una notificación que no se había podido efectuar el pago, así que revise mi tarjeta de crédito y había cupo disponible, sin embargo la fecha automática de cobro ya pasó, y continua en 31/07/2013. Mi abono de Creative Cloud pasó a versión de prueba y ahora solo me quedan unos cuantos días...qué puedo hacer? por qué no está funcionando el pago?
Gracias
The first time I bought Creative Cloud there were no issues with my payment method, but second month I recieved some notifications due to a transaction error. I check my credit card and it has enough funds for paying Creative Cloud. During this period the automatic pay day, changed to 31/07/2013; now I'm trying to make again the payment but there is no way to do it manually, My Creative Cloud subscription is now in test mode, and I just have 3 days until the test mode period ends. How can I try to pay again manually? why is this not working?
Best Regards

It may not be possible to manually update your payment details. Could you please place a new order and get back to us if you have further issues.
Thanks
Bev

Issues with Creative Cloud/ Flash CS6

Hello, I've recently (Friday, March 15, 2013) restarted my subscription to Creative Cloud for Flash Pro CS6, but I haven't been able to open the application.
However, I've contacted tech support (by phone and chat), but I still couldn't get any luck.
What I've already tried (numerous times), but failed:
Uninstalling and reinstalling Flash though the app manager
Opening it through creative.adobe.com (still had the option for to "Try" it only)
Updating Flash CS6
Rebooting my PC
Rebooting internet connection
Opening Flash on another PC (still no luck)
No matter what I tried, it kept taking me to the page requesting a serial code, when I'm supposed to have a subscription. I've had previous subscriptions to Creative Cloud and never had this problem until now. What's really worse is, that the payment has already been posted and taken out of my card and yet I can't use what I paid for. It's an extremely unsavory feeling to pay $30.00 for something you can't even use. Sorry to sound blunt, but I could really use some help (or a refund) to resolve this issue. I'd also appreciate it if you could let me know if you're having a similar issue and/or know of a workaround to the problem!
Thank you and have a nice day!
Crystal

I've tried your suggestion, but unfortunately, I couldn't even get past the third step because I still wasn't able to open Flash, even when I did follow the first two steps. Just a thought: I have Photoshop Elements 9 installed, but I know that it's not part of CS, but could it possibly be something with PSE 9 interfering with the app manager? Though, I have had PSE 9, a trial of Illustrator CS5, and a subscription to CC for Flash CS6 installed on my computer once before, I had no problem whatsoever. But now I just have PSE 9 and (Flash CS6). I'm not sure if that has anything to do with the issue I'm having, but I just wanted to make sure.
Anyway, I really appreciate your help! Thank you!

Trial mode and serial number issue with Creative Cloud

Hello,
I recently bought a CC membership but I seem to be getting the same trial mode/serial number window others have been receiving when trying to open a Creative Cloud app. I've already spoken with two Adobe techs without any resolves. I've uninstalled and reinstalled CC, I renamed an OOBE file that the tech suggested I do and looked into the Language preferences. I'm on an iMac 10.8.4.
I'm really not technically minded but to me it seems like something continues to read my original CS6 trial I had previously. I've since uninstalled it but something remains perhaps My only thoughts at this point would be to make sure I have any recent files backed up then perhaps use Time Machine and revert back to before I installed CC then try installing again OR do the trial and hope once the 30 days are up it will read my paid account.
I would really appriciate any feedback. I've used far too many excuses at work having missed deadlines due to this issue.
Thank you

Okay, I think I have it solved *fingers crossed* by following this:
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6
Thanks
- Nitin
I did a backup of the hosts file and labelled it "hosts-backup" and put it on my desktop, then made another copy of the hosts file (since you can't alter the original). This time I removed ALL the Adobe entries and named the file "hosts", and saved that to the desktop. I then replaced the original hosts file with the altered saved version by dragging it into the etc folder.
I started up Flash cc and it worked! I've since downloaded PS cc and it's opened as well. I just hope it continues to function...

Where can I find a phone number to speak to an actual person about my issues with Creative Cloud?

I am having issues installing a copy of Adobe Acrobat XI Pro on a computer that used to have Creative Cloud on it. I need a phone number to speak to someone about this issue, but cannot find one. Can anyone give me a phone number to call these clowns?

No... the only telephone number link I have is for ordering problems, not installation
-by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
>issues installing a copy of Adobe Acrobat XI Pro on a computer that used to have Creative Cloud on it
Sign out of your account... Uninstall... run the Cleaner...
-Restart your computer... Sign in to your account... Reinstall
-using the cleaner after uninstalling and before reinstalling is needed
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Sign in issue with Creative Cloud Desktop App

Error
There was an error with this action. Try again later.
03609ef9-3083-48b3-b374-035f743103c7

It seems you are getting a blank screen after signing in, try the following steps:
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Please ensure you enable the show hidden files and folder options.
Mac:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
Windows:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
Please let me know if still facing the issue
Thanks!
Ankit

Issue with Creative Cloud program itself - Won't launch

Hi,
I'm having an issue with CC.
The app is launched and it opens. I enter the email address and password. It thinks for a while and then disappears from the screen.
The icon is there in the systray and as soon as you click on it, the applications appears again but is blank and there is a small window on top of the main with the CC logo on it but that's all.
End task is the option to close it.
I searched the KM and saw a reference on deleting the OOBE folder in the Users area but all this did was to force it to ask again for login details and then did the same thing.
I've had this issue previously and I think I uninstalled the CC app and reinstalled it. This forced ALL the installed adobe programs to be redownloaded and installed again, which I'm hoping to avoid that and having to sort out all the plugins again.
Win 8.1
i7 quad core
32GB ram
Could I please get some advice so I can get my daughter in action again?
Thanks
Screenshot attached.

HollyTAust removing and reinstalling the Creative Cloud Desktop application should not cause you to need to reinstall you already installed Creative Cloud Desktop application.
If reinstalling resolved your difficulties previously then please try removing and reinstalling the Creative Cloud Desktop application. If you then face difficulties with your Adobe applications not being listed properly please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Issue with Creative Cloud

I have no problems for over a year, now Creative Cloud refuses to update programs with just Download Error. Press retry to try again or contact support.
Selecting Reload applications or Contact customer support is doing nothing to answer the problem. I have being going round and round the customer support pages to no avail. I just want the thing to work the way it is supposed to but its getting so complicated I want to run and hide.
Help! Does anyone have an answer. I am using Mac OZX 10.9.3.

>using Mac OZX 10.9.3
Some 10.9.3 links
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Issues with Creative Cloud/Flash Professional? (Performed system restore, Flash was removed...)

I had done a system restore to restore my computer the way it was 24 hours ago to fix some PC issues (couldn't uninstall some programs that I was going to reinstall to fix performance issues); I have three other Adobe programs of my computer that are still there, but where Flash was my most recent acquisition, it was removed when I performed the system restore. When I tried to re-download the program, CC still thinks Flash is still on my computer; I have uninstalled and reinstalled CC, gone through the program files for traces of Flash (didn't delete or alter anything, but also didn't find anything pertaining to Flash), deleted the Temp folder, attempted to download Flash Professional CC directly from the CC website, but none of these made any changes. Is there any way to manually download Flash, or "reset" CC to get it to notice Flash isn't on my computer anymore?

It still didn't help - it removed CC from my computer, and I reinstalled it, but I've already tried that. It still says Flash Professional CC is still there (I installed Flash CS6, too, as a substitute in the meantime, but I still need Flash CC). Flash Professional CC isn't on my computer anymore - it was deleted in a system restore, but CC says it's still there, so I can't reinstall it. Is there a direct download I can use?

Download Issue with Creative Cloud Subscription for After Effects

I am having an issue downloading After Effects using the Adobe Application Manager from Creative Cloud subscription. When I click download from the applications, AAM pops up but I do not see AE as part of the files or as an active download.
Suggestions?
CW

After Effects and Premiere Pro require 64 bit hardware and operating system.
Are you running a 64 bit operating system? If not, you will not see either applications available for download.

Is anyone else having trouble with Creative Cloud Tonight? ALLLLL Applications are down. None are working.

I have verified with at least 5 other people that all their applications are down and no one can sign in to the creative cloud on their desktop. I am experiencing the exact same thing. It started with Lightroom and then just stopped. I was able to just log into photoshop, but i can confirm lightroom is def not working any longer after the upgrade 2015 the other day. its horrible.

I can still launch applications, but for some reason the CreativeCloud app is hung on a network request.
I was able to force quit the Creative Cloud app, then relaunch it, and it is working.
Lightroom and Photoshop launch, but LR is hanging for about 20 seconds in the splash screen (when it normally does not).
So yes, there appears to be some sort of network/server issue with Creative Cloud right now.
But I can't find any errors listed in their status pages, so it may only be a slowdown due to a network issue outside the servers.

I have three issues with Creative Cloud

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