I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email addr

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email address

Go to http://iforgot.apple.com to get help with your password.

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HT5312 I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new

I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new one?

Contact Apple, either through the link in that article or by phoning them. Alternatively, just create a new Apple ID; previous iTunes Store purchases won't be transferred to it.
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I synced my phone to another computer to get the update and when i went to restore it, all my music was earased, but everything else was normal. how do i get my music back?

i synced my phone to another computer to get the update and when i went to restore it, all my music was earased, but everything else was normal. how do i get my music back?
I enabled the backup, but when i went to use the backup, the phone recovered everything except the music.

Of course your music was lost - unless you uncheck sync music, you're syncing with another music library. You'll have to sync your phone with the other/original computer to the music back.

Suddenly most of the applications have no sound and I can't adjust the volume, and when I try with the volume button, appear the message "sound effect" and nothing append

Suddenly most of the applications have no sound and I can't adjust the volume, and when I try with the volume button, appear the message "sound effect" and nothing append

Hello, Miryam Maria.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues with sound on applications when playing video/audio content. If this is the case, the first thing I would check is if the side switch is set to silent as this can cause applications to be mute. Below I have included an article that covers adjusting the settings for the side switch. Also, make sure to close all applications in Multitasking and power cycle the device. Test the sound issue after processing these steps.
iPad: Understanding the side switch
http://support.apple.com/kb/ht4085
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
Jason H.

Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

Hello AndiHouse,
Thank you for using Apple Support Communities!
According to this article, Rescue email address and how to reset Apple ID security questions http://support.apple.com/kb/HT5312:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Click the link above, and contact the iTunes Store support team directly for assistance with resetting your security questions.
All the very best,
Sterling

I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

HT1349 My computer popped up with an update from iTunes several days ago. I downloaded the update and when I went to open iTunes, it won't open. I've tried to download again from the website, but it still gives me this error message. Missing MSVCR80.dll

My computer popped up with an update from iTunes several days ago. I downloaded the update. When I went to open iTunes on my computer, it gives me the following error messages...
Missing MSVCR80.dll file.
Error 7 (Windows error 126)
I tried to download iTunes again from the website and repair the problem, to no avail. I've tried several times, but cannot get it to open. I have a Windows 7 machine. My iPhone 5 and iPad work fine and have not asked me to update. I've never had a problem with iTunes before. I hate to delete it entirely from my computer and start over. I'm afraid I'll lose all the music I have downloaded there. What do I do?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

HT4061 My iPhone 5 will not turn on. I turned it off in the morning and when i went to turn it back on in the afternoon if wouldn't turn on. I plugged it in and it began flashing the startup screen with the apple logo on it. I tried to restore it but it c

My iphone wil not turn on. It wil only flash the start-up screen. I tried to restore it using itunes, but it said it was unable to restore.

Hello there, kmfoster1.
The following Knowledge Base article offers up some great steps for troubleshooting your issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
If the issue persists, and you are unable to restore your phone, this article provides
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have had Swedish as my app language, but I want to change it to English (international). I've unistalled the apps, and when I'm trying to reinstall the apps I receive error messages.

What can I do to make it work?

Does it only do this when plugged into the charger? If so, unplug and see how it works.
If not, follow the Standard Troubleshooting...
1. Remove apps from the Recently Used (multi-tasking) list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card to remove it from the list
- Press the home button when done.
2. Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
3. Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
4. Restore with your backup.
5. Restore as new, i.e. without your backup. See how it runs with nothing synced to it. You may need to try DFU mode (Google for it).
6. If still a problem, it's likely a hardware issue.

HT1727 I have 2 Apple ID's one from 2008 which is an email account I no longer use. Can I terminate this account and just use the preferred one?

I have 2 Apple ID's one from at least 5 years ago which I no longer use - last purchase 2008. It is linked to an email account which I no longer use regularly. I established this account on my laptop which I use in the city where I work. The newer account uses an Apple ID which I use to purchase music and relates to an email account I now use at my home PC in another community. Can I somehow terminate the old apple account and ID? Will i lose anything? It is causing problems syncing my iPod. Wisely I have decided to sync only with my home PC from here on. Advice would be appreciated.

Having read some other posts I think I have answered my question. If I was somehow able to terminate my old (unwanted) account and Apple ID I would no longer be able to access the material I bought with that ID- so I'm stuck. I have to learn how to manage that situation.
This is unfortunate for Apple consumers. Life is complicated for families these days and this "rule" although it is in place to prevent cheating and fraud makes things unnnecessarily difficult for me and my family as in my niaevity (sic) with the online world I bumbled into this situation. Not everyone is out to rip off Apple - one of the worlds richest corporations- or the entertainers who market their work through iTunes.I would just like to be able to enjoy the entertainment I pay for where and when I like to on whichever computer is available to me. And I'm not terribly computer literate.
It would have been nice to have had the opportunity to speak just once to a real person in the employ of Apple to explain my situation to them.

I am trying to take a picture of a web page and paste on a one drive powerpoint. I tryed pressing the print screen button, and pasting. But it is giving me message saying that my browser can not fine the clipboard, and I need to use the keyboard shortcuts

I need to take a picture of a web page, insert it onto a powerpoint online, and crop the picture. I am pressing the print screen button, and right cliking paste. But I am getting the warning message saying that my browser can not use the clipboard, and I am unsure of how to take a picture, then paste it, and crop it all on to a power point.

http://portableapps.com/apps/internet/firefox_portable/localization#legacy36

My itunes doesnt recongise my ipod and have to reset factory settings

when ever i connect my ipod itunes says it doesnt recognise it and tells me to reset the factory setting in the summary tab in the ipod preferences but when i go to edit and click on the preferences there is no summary tab so i dont know what to do
p.s. on my ipod it says i have no songs on it but there is 500 megabites of space used up

Go to http://iforgot.apple.com to get help with your password.

I have a ipod touch 5 and I just restored it and can't be able to use it because i cant log into my icloud. I forgot my security questions and the email address that was registered with it. So what am I supposed to do now?

Im not able to use my ipod touch 5 because i just restored it and cannot have access to the icloud because i forgot my password and all things linked to it

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

How do i answer security questions that i cant remember

When i try to buy music the apple product makes me put my password twice an then makes me answer security questions that i cant remember anymore

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(75178)

Hi, I am not able to restore my ipad (I have tried different techniques but it stays frozen at the Apple logo level). If I try through my computer, it forces me to reset factory settings erasing my Media content which I haven't backed up. Ideas please?

Hi, I am not able to restore my ipad (I have tried different techniques but it stays frozen at the Apple logo level). If I try through my computer, it forces me to reset factory settings erasing my Media content which I haven't backed up. Ideas please?

Hmmmm.... you might know the answer....

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email addr

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