I have to reverify my computer on ONE banking website....no others. WHY? Internet Explorer works fine.

Exchange Bank is where I do online banking in Sonoma County CA. When I log in using Firefox, I need to re-verify my computer as if I never logged in before. They then send me a text with a login # and I log in. Pain in the butt! When I log in with IE I have no problem. My settings are all correct. It's something having to do with Firefox and I need help figuring it out. It sucks that there is no phone # to call or open a chat session. What's that all about?
Please contact me and help me out.
Thanks, Liz Corell
707-321-3067

Some Banking website are created according to IE, so the issue may be like that also.
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

Similar Messages

  • I can't access the internet with Firefox on my computer (Windows 7 PC). I have used Firefox as my browser for 1 year but 5 days ago it stopped working even though Internet Explorer worked fine. I can't solve the problem and need some help.Randy Brown

    September 26, 2011
    Dear Mozilla,
    I am having some difficulty accessing the internet with Firefox on one of my PC computers. I normally use Mozilla Firefox as my web browser and google is my homepage and gmail is my email system. The operating system is Windows 7. For over a year this system worked perfectly but a few days ago it stopped working. When I launch Firefox now I get the message that that website (www.google.com) is unavailable. In fact, I can’t access any website and I am blocked from the internet entirely within Firefox. My internet connection is fine because Internet Explorer works fine. I can access google and any other website within that web browser. I have investigated all the security issue I can manage and found no smoking gun. I’ve tried uninstalling and reinstalling Firefox to no avail. Is Windows 7 compromising the effectiveness of Firefox? Any suggestions or other assistance you can offer would be appreciated.
    Sincerely,
    Randy Brown
    [email protected]

    You only have to clone your mac when using certain cable modem.  You don't clone your mac when using dsl.
    Greetings from Northern Ontario, Canada

  • NONE of the web pages load properly. If I hit "Ctrl + F5" it will fix THAT PAGE ONLY. I have to do this to EVERY SINGLE page I try to load. This ONLY happens with FIREFOX. Internet Explorer works fine. PLEASE HELP! Thanks.

    NONE of the web pages load properly. If I hit "Ctrl + F5" it will fix THAT PAGE ONLY. I have to do this to EVERY SINGLE page I try to load. This ONLY happens with FIREFOX. Internet Explorer works fine. PLEASE HELP! Thanks.

    To answer the post title FireFox save all downloads automatically in the download folder, which you can find in the Documents folder. If you want to choose where to save your downloads go to tools>options>check always ask me where to save files.
    Secondly, I am assuming you have IE 8 installed as this is the only version that supports this fix that is currently not in beta. Go to control panel>internet options>advanced tab and reset the settings at the bottom. This may or may not fix the problem but it is a good first step.

  • Unistalled reinstalled and can not open gmail internet explorer works fine. Have had issues ever since beta new improved system work it out firefox or I am done !

    Ever since the beta systems, computer windows 7 is having issues online. Soon to delete completely and go back to internet explorer. Whats up?

    Do you have that problem when running in the Firefox SafeMode?<br/> ''A troubleshooting mode.''<br />
    1.You can open the Firefox 4.0 SafeMode by holidng the '''Shft''' key when you use the Firefox desktop or Start menu shortcut. <br />
    2. Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.''
    If not, see this: <br />
    http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

  • Some websites such as yahoo are loading as a list instead of normal view. Page style is set too basic. internet explorer works fine, and i have uninstalled and reinstalled mozilla, but still no difference. any ideas on how to fix this? thanks

    Sorry not very computer savvy so technical information is minimal

    Reload web page(s) and bypass the cache.
    * Press and hold Shift and left-click the Reload button.
    * Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
    * Press "Cmd + Shift + R" (MAC)
    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    * Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove the Cookies" from sites causing problems:
    * Tools > Options > Privacy > Cookies: "Show Cookies"
    See also:
    * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

  • Firefox starts, but it does not allow me to type anything in the search bar or the web address bar. I have uninstalled and re-installed it already. Internet Explorer works fine. What can I do to fix this?

    It was working last night. However, in the middle of me talking to a family member in the messenger box of facebook. It just wouldnt allow me to type anything anymore. I closed it and re-opened it, but it didnt allow me to restore my sessions. I tried it again today, and it worked for a few seconds, albeit very slowly. Now, it just wont work. It opens to the Firefox homepage, but it wont do anything else.

    I let Firefox sit on my desktop for about five minutes, and it finall allowed me to use it. That is EXTREEEMELY slow. What is the problem?

  • I was trying to open a project in adobe flash pro cc and it said there was an error opening the project. I have tried multiple times with no success, however all my other projects open and work fine

    I tried multiple times, but still couldn't open my project. All my other projects open and work fine. Please help, it is important.

    You will most likely get better help in Flash Professional
    The Cloud forum is not about using individual programs
    The Cloud forum is about the Cloud as a delivery & install process
    If you will start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • Firefox will not open at all, no message , nothing. The other browser (internet explorer) opens fine. Do I delete the old program and reinstall it? It works fine on the other two accounts on this computer.

    no other details, I click on foxfire, the hourglass figure
    appears for a few seconds then goes off and nothing else happens.

    Try the procedures in the [[Firefox will not start]] article.

  • My iMessage and Facetime have totally stopped working on my macbook pro - im still connected to wifi and my internet is working fine...what happened???

    Help! My Facetime and iMessage just totally stopped working on my MacBook Pro - my wifi is still connected and all other apps/internet are working fine.  What happened??

    Associate your mobile number with your Apple ID, if you haven't already done so.
    Sign out of iMessage on the Mac:
              Messages ▹ Preferences ▹ Accounts ▹ Sign out
    and on the iPhone:
              Settings ▹ Messages ▹ Send & Receive ▹ Apple ID ▹ Sign out
    Then, on the phone, tap
              Use Your Apple ID for iMessage
    Sign back into iMessage on both devices and test. If there's no change, you may have to wait for a change in network conditions.
    Credit for this solution to ASC member SmittyLove and to Glenn Fleishman of tidbits.com.

  • Hello,  I have a problem, my computer is interrupted very often CAN I changed Maveric when working and 15 times a day is very disturbing and nustiu what I do is not only blocking and restarts

    hello,
    I have a problem, my computer is interrupted very often CAN I changed Maveric when working and 15 times a day is very disturbing and nustiu what I do is not only blocking and restarts

    If you are getting Kernel Panics, this article (available in many languages) will explain how to find the reports. You can post the latest one here for Readers to help you:
    How to Log a Kernel Panic

  • Can I have two different podcast  URLs on one iWeb website?

    Can I have two different podcast  URLs on one iWeb website?

    I don't think anybody understands your question. Can you elaborate?

  • I just bought a used i book g3 it will not connect to my wifi network, I bought two of them actually one is a g4 other g3, the g4 connects fine, but the g3 not so much. If anyone would have the answer on how to fix it or run a test on it.

    I just bought a used i book g3 it will not connect to my wifi network, I bought two of them actually one is a g4 other g3, the g4 connects fine, but the g3 not so much. If anyone would have the answer on how to fix it or run a test on it.

    Make sure your network has 802.11b activated. The G3 only supports the "B" wireless networking protocol. Modern networking is "G".

  • My iPod touch is disabled due to too many password attempts, I don't have iTunes on my computer what shall I do to get my iPod to work?

    My iPod touch is disabled due to too many password attempts, I don't have iTunes on my computer what shall I do to get my iPod to work?

    If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
      1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
      2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
      3. iOS- Understanding passcodes
         If you have forgotten your Restrictions code, then follow the instructions
         below but DO NOT restore any previous backup. If you do then you will
         simply be restoring the old Restrictions code you have forgotten. This
         same warning applies if you need to restore a clean system.
    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup. If you do not have a
              backup to restore, then restore as New.
    If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

  • Firefox will not display my photo website properly nor play the music from it on my new computer. I have 2 other PCs and it works fine on those.

    Just set up a new PC and downloaded Firefox. It will not display my Zenfolio Photo website correctly nor will it play the music that accompanies the main page slideshow. I have 2 other PCs and it works fine on them. All are Windows 7 Home Premium.

    Note that there is nothing wrong with setting Flash to "Ask to Activate" and click the Lego block icon on the Navigation Toolbar to activate the Flash plugin when needed.
    You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have once you have installed the plugin and checked the setting in "Firefox/Tools > Add-ons > Plugins"
    * http://www.adobe.com/software/flash/about/

  • Up/Down Arrow keys do not perform their function on SOME websites or at SOME times, on other websites and at other times these keys work fine, updated firefox, restarted computer. turned off cursor key option in Advanced tab, using autoscrolling option.

    Up/Down Arrow keys do not perform their function on SOME websites or at SOME times, on other websites and at other times these keys work fine, updated firefox, restarted computer. turned off cursor key option in Advanced tab, using autoscrolling option.

    You may have switched on [http://kb.mozillazine.org/accessibility.browsewithcaret caret browsing].
    You can press press F7 (on Mac: fn + F7) to toggle caret browsing on/off.
    See http://kb.mozillazine.org/Scrolling_with_arrow_keys_no_longer_works
    * Tools > Options > Advanced : General: Accessibility: [ ] "Always use the cursor keys to navigate within pages"

Maybe you are looking for