I have to use Chrome because Firefox 9.0.1 crashes every time I open it on my WinVista PC. I love Firefox and really miss it. Help
I have had few problems with Firefox which I have been using since I first had a computer...just a few minor things which were easily sorted out. Since I downloaded Firefox 9.0.1, I have about 3 to 5 minutes to enjoy it before it crashes. I restart over and over and the same thing happens. Sadly, I am forced to use Chrome for now and want my Firefox back. I hope you can help.
*https://crash-stats.mozilla.com/report/index/bp-67925305-244a-47c5-90fe-895762111108
*https://crash-stats.mozilla.com/report/index/bp-b913b11f-c8b8-4554-85dc-fbb122111027
*https://crash-stats.mozilla.com/report/index/bp-8bf17f28-dd6c-4e01-9b7f-a5d3b2111019
*https://crash-stats.mozilla.com/report/index/bp-3d41feda-d255-4e22-b24f-33b0b2110729
*https://crash-stats.mozilla.com/report/index/bp-9acf52ed-08db-4651-a4f1-200282110729
This is a few of the 52 crashes on the about:crashes page. I gave up trying to send all the list because of multiple crashes. It is way too irritating...I will go back to an older version if I can and wait for the next update. I don't know how this suddenly got so hard to use????
Similar Messages
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my itunes keeps crashing every time i open it with my windows 7. im active military and dont have time to be messing with this. please help
Hello there, Staver13.
The following Knowledge Base article provides some assistance in troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
a few days (after a system restore )the firefox 15.0.1 chrashing and freezing every time i open it.in a safe mode i dont have any problem ,but i cant find if blame any addon or anything else.im unistalling and reinstall the update or older version(14 ,15.0)but the problem remain.what can i do?i have win 7 ultimate
If the problems arose after a restore from a Windows restore point you may need to resort to reinstalling Firefox, as sometimes Windows restores have been known to break Firefox.
Security software including Firewalls is another problem that can slow Firefox or cause it not to work. You need to ensure the security software recognises the current version of Firefox (Again I wonder if a Windows restore may have affected this also.)
* [[Configure Windows Firewall to allow Firefox access to the Internet]]
*also see [[Firefox hangs or is not responding - How to fix]]
If you are getting crashes are you able to provide the Crash IDs for a couple of recent crashes.
* see [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] <br/> they can be found by navigating to about:crashes
Also see
* [[Firefox does not work - Common fixes to get you back up and running]]
*[[Configure Windows Firewall to allow Firefox access to the Internet]]
Apparently you say there is no problem in Safe Mode, if so try Firefox with Hardware Acceleration off, if that helps then instead of leaving it off look at your graphics drivers.
* see [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]]_turn-off-hardware-acceleration
* maybe your graphics driver rolled back on the restore, and needs reinstalling see [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] -
Since the latest "update" Firefox crashes every time I open it
Since the latest Firefox update, the browser crashes every time I open it. Sometimes I get the "this is embarrasing screen" which asks to restore or start a new session. Either one has the same results - another crash.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; Media Center PC 5.0; SLCC1; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)updated tonight...problems since then
Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren.
Problemsignatur:
Problemereignisname: AppHangB1
Anwendungsname: firefox.exe
Anwendungsversion: 10.0.1.4421
Anwendungszeitstempel: 4f32aad0
Absturzsignatur: 4263
Absturztyp: 0
Betriebsystemversion: 6.1.7600.2.0.0.768.3
Gebietsschema-ID: 1031
Zusätzliche Absturzsignatur 1: 4263107e44c95bb92eb729640db7e7ea
Zusätzliche Absturzsignatur 2: fe86
Zusätzliche Absturzsignatur 3: fe864004cdb784280da5712fe0cfbae5
Zusätzliche Absturzsignatur 4: 4263
Zusätzliche Absturzsignatur 5: 4263107e44c95bb92eb729640db7e7ea
Zusätzliche Absturzsignatur 6: fe86
Zusätzliche Absturzsignatur 7: fe864004cdb784280da5712fe0cfbae5 -
Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode just to use it, also it's not syncing with my iPad.
If you use Norton software, try disabling your Norton extensions. As of last week, there were severe compatibility issues with Firefox 24.
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Firefox won't open in safe mode, and it crashes every time I open it
I'm running Firefox 3.6 on a Mac 10.6.6 (snow leopard)
Firefox crashes every time I open it, even if I try to open it in safe mode. I thought it might be something to do with add-ons -- the problems seemed to start happening after I upgraded an Adobe Flash Player but I can't figure it out. I've already uninstalled and reinstalled the flash player but no luck.
I'm a computer newbie so please, if giving help, keep directions simple! Thank you.
Here is the crash report:
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13
BuildID: 20101203074432
CrashTime: 1297992431
EMCheckCompatibility: true
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1292957452
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 993
StartupTime: 1297992362
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.13
This report also contains technical information about the state of the application when it crashed.https://crash-stats.mozilla.com/report/index/e316ecfe-d3b7-40ed-bd5e-c3e622111127
The crash report you gave looks to be caused by a older version of Roboform ('''7.6.1''' or older) even though you have Firefox 8.0.1. In the modules part of crash report it looks to be Roboform '''7.5.2.0'''
http://www.roboform.com/support/news -
Firefox gets slower with every upgrade & now crashes every time I open a PDF, made worse when opening the next time, by reopening the PDF & crashing again
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter -
I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other apps but photoshop no. Any ideas?
I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
Any guidance would be great. -
Firefox auto-updated to 3.6.9 last night and now it crashes every time I open the browser, even in safe mode.
Hi there,
You could try performing a clean installation: [[Knowledge Base Article]] :
Some Firefox issues can be resolved by downloading a new Firefox installer from Mozilla.com, then closing Firefox, deleting the Firefox application folder (program files) and reinstalling Firefox. If this does not help, or if you would rather completely remove Firefox and start over instead of completing all the troubleshooting steps, follow these steps:
1. Download the latest official version of Firefox from Mozilla.com.
* You should avoid unofficial download sites that bundle Firefox with other software such as the Google Toolbar.
2. If you wish to retain your current profile, you should make a backup copy of it. See Backing up your information for instructions.
3. Uninstall Firefox and make sure you remove the Firefox application (program) folder and your Firefox personal data (user data and settings) - see Uninstalling Firefox for instructions.
4. Reinstall Firefox - see Installing Firefox for instructions.
5. When Firefox is started for the first time, the Import Wizard will appear and a new profile will be created.
6. Verify that the issue no longer appears.
7. If you made a backup of your old profile and wish to restore your old information, see Recovering important data from an old profile. For troubleshooting purposes, only copy the files corresponding to your bookmarks and saved passwords.
8. Reinstall your extensions and themes one by one to determine if any specific one is causing the issue.
source: https://support.mozilla.com/en-US/kb/Basic+Troubleshooting?s=clean+installation&as=s#Clean_reinstall -
Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205
Firefox Crashed every time I opened this is report
Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205This is caused by a file on your computer called datamngr.dll, can you search and find that file?
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What happens to my "Dock"? I use that every time I open my computer(s), along with various mail accounts, and even the Widgets?. Thanks.
Using iCloud will not affect your dock or your widgets. If you upgrade to iCloud, your MobileMe mail account will be updated to an iCloud account, but that is all that will happen. What exactly is it that you are worried about.
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Firefox crashes every time I open it and try to go between pages, I can not use firefox, help
I converted my new computer from an old one about a week ago.
Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me.
We opened Firefox in Test Mode, the crashes did not happen.
I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice.
I don't know how to submit information to Mozilla, therefore I have no crash ID.With Test mode, do you mean starting Firefox in [[Safe mode]] ?
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") -
My system worked normally but after I installation CorelDRAW Graphics Suite X6 Firefox crashes every time I try to open it. I've tried disabling plugins and add-ons but with no success. Reinstallation of Firefox hasn't helped. But as I this has happened to me on a couple of other computers too, I've been able pin point the source of problem to installation of CorelDRAW Graphics Suite X6 (and earlier versions, too).
Firefox can be opened without problems in safe mode or in Windows XP SP3 compatiblity mode. Does Firefox use some different system components then?
I am using 32-bit Windows7 and latest version of Firefox.It is possible that the CorelDRAW program installed extra fonts on your computer and that Firefox is having a problem with one or more of them.
You can use one of these to start Firefox in <u>Safe mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
You can also do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked -
I installed beta 4 last night. Now, every time I open Firefox it asks me if I want to make Firefox my default browser. I click yes, and it goes to Firefox 3.6.15 and thanks me for upgrading. I have been running 3.6.15 since it was released. I have to reload beta 4 to get back to it again.
I got this all screwed up too.
hmm.. where to start?
3.6 and 4.0 beta - really aren't intended to play well together.
As has been mentioned above, they tend to write over each other.
I managed to get both 3.6.15 and 4.0 beta 12 on the same machine.
But, I had to do it several times.
I got lucky by deleting everything Mozilla, then installing 4.0b12, then 3.6.15 - while making sure that each installed into a separate folder.
I also took care to copy out a couple of BookMark BackUp files - just in case.
My old 3.6# had become so bloated - and, Unstable - for Me, it was time.
The bookmarks were all that I was still interested in.
All the Plugins, Themes, AddOns, etc... had slowed the app to a crawl.
So, I did as complete a wipe of Mozilla bloat code that I could, including profiles.
I then did some registry cleaning.
Then I installed 4.0b12 and 3.6.15.
I can't open them both at the same time.
If I open 3.6.15 first, then open 4.0b12 - the beta comes up as 3.6.15.
If I open 4.0b12 first, then open 3.6.15 - the 3.6 comes up as the beta.
This has a lot to do with both apps sharing the same default profile.
I hope to drop down to one app in the near future.
So, cobbling multiple profiles in order to diddle side by side apps - isn't worth it at this stage.
For me, I can't open FF 4.0b12 when my virus protection is running. PCTools doesn't like some thing about the way FF4.0 wants to phone home when it opens.
So, I can't commit to the 4.0b12, yet.
3.6.15 was crashing on open too - until I uninstalled the feedback addon. - go figure -.
Also, I can't get the 4.0b12 to start in safe-mode with the PCTools antivirus running.
At the rater they are going, I don't see 3.6.# going away any time soon. -
As per the above, every time I open Firefox, a box appears on the left, offering me the option to update certain add-ons. It then crashes. end of story!
https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash
Type '''about:crashes''' in the URL bar and hit Enter. <br />
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
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