I have tried a complete reset on my I4s as directed by apple. All it has done is show the apple for the last 12 hrs - other ideas

After attempting to download the new OS, I received an error message when restarting the phone stating only that an error occurred while installing. After contacting tech support they told me to reset the system which I have attempted to do - for the last 12 hrs all that has happen is the apple insignia and the rotating wheel - any suggestions?

Have you seen this guidance
http://support.apple.com/kb/HT1808

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Ciao Giampo,
As you're running Snow Leopard and you have a MacBook Pro Core 2 Duo, you CAN upgrade directly to Mountain Lion so long as you have at least 2GB of Memory and 7GB of available space on your hard drive. So, once you check that your MacBook Pro meets these requirements you can download Mountain Lion from the App Store.
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EdwardGlenn wrote:
Lol the U.S.A.
And I would have no way of knowing that since you are not showing a location in your profile. This forum has users from all over the world looking for support.
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I have tried to restore, reset and restart my phone....
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http://support.apple.com/kb/HT5625
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Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
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I have tried a complete reset on my I4s as directed by apple. All it has done is show the apple for the last 12 hrs - other ideas

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