I have tried everything. ---Suggestions?

Question

Whenever I try to sync my iPhone to my iTunes I can usually transfer some songs, and maybe a tv show in a good sync? Then I can the Iphone is not connected or disk cannnot be found or disk cannot be read from or written too. I of course have done research, tried numerous usb ports directly connected to my computer, have restored my iPhone, updated my computer (only to find out its up-to-date, Widows XP Media center edition by the way) I have done the whole troubleshooting steps on the apple website. I have called tech support disabled all applications on my computer and only ran iTunes and mobile finder etc. I took my iPhone to the genious bar today, and the guy restored it there, and was able to put music and movies on it. He said it could be a problem with my computer. So I went home and tried again to sync my iPhone, of course same error. I never had this problem before the update, and yes I have tried re-downloading just about everything. How come now my computer chooses to not sync my iPhone, or is it a problem with my iPhone? Also my iPhone is not unlocked or anything like that.
If ANYONE can please help me or had a similar issue, please reply. I have a long airplane ride this Friday, and would love an ipod to accommodate me. Thankyou in Advance.

Answer 1

I was having the same problem.
I am returning my iphone for repair or even better - replacement. I feel that this phone is defective, I have had it for less than one month and I have spent much of that time on the phone with tech support.
The current trouble began Sunday when I started to sync my phone. I was not able to sync the books from my audible account because I had removed audible manager from my computer without realizing that without audible manager my account would not be authorized. I immediately reinstalled audible manager and reauthorized my account, so far so good. Then I attempted to sync my phone again. No luck, I kept getting an error – phone could not be synced, “unknown error occurred”.
At that point I tried erasing and resetting the phone from the settings menu. But continued to get error messages. At that time I called the support line. I was told that I would have to reset the phone using itunes restore. When we attempted to do this, we again got an error message (iphone could not be restored an unknown error occurred). Next the tech said that I would have to download and reinstall itunes. We tried repairing itunes a number of times, but each time we connected the phone, it was not recognized.
At this point the phone was stuck at the “restore” screen and was completely unusable.
After almost 2 hours of trouble shooting I was told that the tech who answered the phone would have to get a “product specialist” on the line. The specialist wanted me to completely remove and reinstall itunes, I explained my reluctance to remove itunes completely. The product specialist said that my only other option was to send the phone in for repair, and he set up a ticket to have a loaner sent out. Which I would not receive for 3 days.
Let me explain why I was not willing to remove and uninstall itunes completely. Three days after I purchased the phone I realized that the ring tones I had assigned to my contacts were not working correctly. All calls would ring with whatever default I had chosen, but would not ring if I assigned a ring tone to a specific person. I spent the next 4 days being passed from one tech to another over many hours of troubleshooting, calls to Apple and waiting for a response. During this time I was told to back up my library, delete itunes and then reinstall to correct the problem. Which I did. This took 8 or 10 hours, 49 disks and another 2 days to complete. This did not correct the problem, thus my reluctance to again remove/reinstall itunes again.
After I got off the phone, I decided to go ahead and uninstall/reinstall itunes then try to sync the phone. This did not immediately work, but after attempting to complete the restore 7 more times, finally the phone completed the reset.
After the phone was restored, I tried to sync it and got the following errors or messages – (not necessarily in this order)
1.The phone was not recognized 2. Phone could not be restored an unknown error occurred (6) 3. Phone could not be restored an unknown error occurred (50) 4. Device is not connected
5. Disc could not be read from or written to 6. Required disc can not be found
After approximately 20 attempts, I was able to partially sync the phone.
I realize this is a long drawn out explanation, but I wanted you to be aware of everything I can remember.