I have tried on several occasions to install my CS6.

During which I was asked to send proof of eligibility of which i have and also a product/order number. The box allocated will not  allow for me to submit the 22 long digit code which is given as the "serial number"  I did however quote my my order number. (purchased from apple). This process has been much longer than I have expected it to be, since each time I have been in touch with customer service, a new case number and conversation is brought forth. With a lack of understanding. I would like to know the quickest way to rectify the situation, as I have several things that I'd like to use my software to produce and most certainly a lack of urgency will not aid me in this situation at all.

Only an Adobe employee will have any ability to find out any history regarding your issue, so if you can explain a little more about what your problem is then you will open up the floor for others to possibly help you.
You mention a 22 digit number.  An Adobe serial number is a 24 digit set of numbers, so if that is what you are referring to then you are likely not looking in the right place for the serial number.  NOrmally a serial number consists of 6 groups of four numbers, and the entry is made into 6 input fields (not just one).
You mention sending proof of eligibility... for what?

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