I have tried on several occasions to install my CS6.
During which I was asked to send proof of eligibility of which i have and also a product/order number. The box allocated will not allow for me to submit the 22 long digit code which is given as the "serial number" I did however quote my my order number. (purchased from apple). This process has been much longer than I have expected it to be, since each time I have been in touch with customer service, a new case number and conversation is brought forth. With a lack of understanding. I would like to know the quickest way to rectify the situation, as I have several things that I'd like to use my software to produce and most certainly a lack of urgency will not aid me in this situation at all.
Only an Adobe employee will have any ability to find out any history regarding your issue, so if you can explain a little more about what your problem is then you will open up the floor for others to possibly help you.
You mention a 22 digit number. An Adobe serial number is a 24 digit set of numbers, so if that is what you are referring to then you are likely not looking in the right place for the serial number. NOrmally a serial number consists of 6 groups of four numbers, and the entry is made into 6 input fields (not just one).
You mention sending proof of eligibility... for what?
Similar Messages
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I am running system 10.5.8 on my 17" mac pro laptop and using Firefox 3.6.17, I have tried on several occasions to install your new version 4 and when I drag icon onto my applications folder it tells me I have a newer version already there (which is now the 3.6.17). What is going on?
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com -
I have tried on several occasions to install the trial version of Ae in the creative cloud and the download don't appers in my account. Why?
Please post your question to Adobe Creative Cloud so as to get better support.
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I am trying to install the newest version of Itunes and each time I repeatedly get the message "Program cannot start MSVCR80.dll is missing from your computer Try reinstalling to fix this problem". I have tried reinstalling several times and I get the same message . Any ideas? I am most appreciative. I am using Windows 7.
Hi 49balf,
Thanks for visiting Apple Support Communities.
I recommend removing and reinstalling iTunes using these steps:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
You can find the article with these steps and more information here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Best,
Jeremy -
I have a somehow managed to delete a driver or no, so I can not install new software updates. I have tried for several hours to fixe it on OS X tools-Disc Tools. anyone has a clue about this more than I have about Mac´crack that **** formatted and has really nothing to the HD. what do I do??
<Edited by Host>Cami87,
which model MacBook Pro do you have, and which version of OS X is installed on it? -
I have tried on many occasions to authorize my computer, it just won't let me!!!! So I can't get my apps that I have purchased onto my iPhone :-(
No error message, when I go to authorize and I click on it, nothing happens. Tried dozens of times. Grrrrr. Also when I try to get an app from the iPhone. It tells me I have put the wrong I'd or password. This is wrong. I have successfully installed a few apps in iTunes. But can't get the phone to sync the apps, it syncs everything else. So I presume it's this authorization that is stopping me, can't think what else it could be. Unless I have a dodgy iPhone. It's only 3 wks old :-(
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hi, firstly my ipod touch is working fine in itunes. i reformated my computer so i lost all my old drivers ect ect, so now my ipod shows up as an image device. i have reinstalled itunes several times and installed apple mobile device but still doesnt work, i have also searched for the usbappl or whatever it is and i cant find it, i have usbappl .dll but no .sys or .inf please help
All it is supposed to show up as in Windows is an image device.
If it's working fine in iTunes, what is the issue? -
iTunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas? Thanks.
Hold down the option key while starting iTunes and make an new library. Will it open then? If so, you have a bad library. With the new library import the library.xml version of the file in your iTunes folder. This will make it 90% like before (some metadata are not identical, but I don't know which ones).
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451 -
When syncing in ITUNES (IMAC) it will asked whether to use IPHOTO or PHOTOS. If I choose PHOTOS it says that PHOTOS is not ready to come back later. I have tried this several times. It will only sync to IPHONE. Am I missing something.?
Try designating a System Photo Library. Then your apps will use that.
Designate a System Photo Library in Photos - Apple Support -
When I go to my shortcut on my desktop to open itunes I get Itunes.exe unable to locate component. I have tried removing it and re-install it. Any ideas what might be wrong?
If in the message window it says that "...MSVCR80.dll was not found", go to this guys webpage: http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm. I followed his instructions exactly and problem solved.
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after restoring my iphone 4,it went o and i haveto restore it again,but this time,there are errors like,error 21.which i have trie fixing several times.what do i do,its so frustrating.
Hi ..
Help for error 21 > Resolve iOS update and restore errors -
I applied the update today to an Iphone 5 and it totally trashed the phone. Total restore WOULD NOT bring it back- it is a nice paper weight- Error 6. Any body got a clue? Have tried restore several times- yes- disconnected all usb devices THX
Did you try all 7 trouble shooting steps outlined Apple Support Page you linked from?
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Hi, im having problems with my iphone it would always be showing up "No Service" even when I get my simcard out, when i turn airplane mode it would switch to " Searching" and then go back to "No Service", i have tried restoring several times, but nothing has changed. I must say that my iphone was working perfectly until the last months my battery began to die all from a sudden, so my phone got turn off really frequently, so then i ordered a battery and changed it myself so when phone was on.. it had this problem.. im desperate here
No I haven´t take it to Apple Store, i think I will actually. My iphone was jailbroken and ulocked with gevey sim, but when this failures began i decided to restore it, and I did preserve the baseband, but when I took it into one of these "Places" they told me it would be a good idea to do a clean restore and see if this fixed the problem so I upgraded my baseband, and right now my iphone is freshly restore, no jailbreak no nothing.
Btw yes something like a year ago my screen was replaces by others not by apple, but I didnt had any issues after this.. until today (a little more than a year later). -
I have tried on multiple occasions to download the new flash player and it WILL NOT download
I have tried on multiple occasions to download the new flash player. It will not even get me to the run screen.
HelpHello,
Welcome to Adobe Forums.
Are you using a MAC or Windows ?
Which browser are you using ?
What happens when you try to download, any Error ?
Thanks,
Vikram -
I have tried unsuccessfully to download a trail of CS6 web and design. I keep getting error code 109. Adobe must think I already have it as they send emails asking how I enjoyed the trail? There is no space in the questionaire to say "I never got it downloaded!" Can anyone help me?
Troubleshoot Adobe Download Assistant
Direct Download Links for Adobe Software
Mylenium
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