I have tried putting in my Quicktime Pro registration number, it tells me that my registration was successful and then doesn't install!! Help!
I have tried putting in my Quicktime Pro registration number, a message came up telling me I had successfully registered and now it won't download! Help!
It doesn't say QuickTime Pro on any of my icons. They've got my money - but I don't have the product!
When I click on the 'About QuickTime ' button it still tells me that I just have the ordinary Version 7.7 (1680.25).
And as I previously stated, the application will not change whether it is running as QT Player 7 or QT 7 Pro.
When I click on the File Menu, Export and many of the other features are in grey so are not accessable by me. When I do click on them, they tell me to 'Buy it now'. I have a receipt email from Apple thanking me for my payment and giving me my registration code which I duly entered along with my name into the appropriate fields on the registration page.
The only button available for me to press was another 'Buy it now' button?
The email contains both the name (with or without salutation) under which you purchased the QT Pro Key and registration key itself. Both name and key must be enterend in the the QT 7 Player application just as received in the email to unlock the Pro features. Have you actually entered this informationg in the QT 7 Player? If not, follow the "If you need to Manually enter your QuickTime 7 Pro registration code:" instructions detailing how to register QT 7 for Pro use found HERE. The process for entering the key information in the appropriate version of QT 7 is virtually the same whether you are using Leopard, Snow Leopard, or Lion.
I did have a box appear at one point saying 'Thank you for Registering', but clearly I HAVEN'T been registered.
It's infuriating as I need this to down load before I can get any work done.
If the "QuickTime Pro Registration" window depicted in the above intructions indicates QT Pro is registered but you still cannot access the Pro features, then you should probably contact Apple and explain the problem within 90 days of purchase as you may have a more serious problem requiring technical assistance while the purchase warranty is still in effect.
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