I have tried several times to download Creative Cloud Trial. I have disabled my anti-virus. I am running as administrator. Yest the cloud will not download. It says it is donloading, but it never does. I get no error message, nothingg, no icon to ope

I have no idea ahow to fix this. I read the troubleshooting tips, but I do not understand it at all. I am 68 years old and i am elf tought o computers, so much of that stuff is greek to me. I really need help here please! thanks

Please refer to https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards
Rajshree

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