I have tried to call AppleCare to have my old iCloud account removed from my old 4s. It's under my old email account which was hacked and I don't have access to. I do not have my iCloud password and can't sell my phone until find my phone is deactivated.
How do I get apple to deactivate my old iCloud account I have no password for it or for the email address. Phoned the number given by Apple and told I'd have to pay for technical help.
If you can't reclaim the account here:
https://iforgot.apple.com
then call Apple Support and ask to speak with Account Security. If they require you to pay for technical support, then you'll have to pay.
Regards.
Similar Messages
-
How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
Pretty much the the email that I used (but didn't verify) to create my iCloud account was hacked and now I can't remove it from my iCloud account due to the iCloud password also being changed by the same person and the fact I had "Find my iPhone" app on my phone also??? I had to change my iTunes email as well but that was far easier so yeah :S.
Please help. I live in NZ, out in the country, so reception is rare and so is getting into the nearest town that has an Apple Store.
ThanksIf you truly change your existing Apple ID's email address to a new email address, follow these instructions: iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
If you created a whole new Apple Account because you couldn't access the old one after being hacked, you will need to contact the Apple Account Security Team. Apple ID: Contacting Apple for help with Apple ID account security -
My Apple ID was hacked and I can't access it.
And I got em email today informing my apple ID(which now have change to another name) was used to download an app from App Store.
How do I cancel the Apple ID? I don't to be still active and maybe using my information.
Help!!!Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
How do I get rid of an old icloud account that was hacked and i don't have the password for?
I was hacked awhile back and had to change to a new email. i was able to change my itunes account over but my icloud did not come over to the new account.
I can not delete or change the old icloud account because I don't have the password for it. what can i do to fix this?Use the Settings app to sign out of the old ID and sign in with the new one.
Settings > iTunes and App Store > tap on the Apple ID > Sign Out > then sign in with the correct Apple ID.
Not that all apps purchased or downloaded with the old Apple ID will require the old ID and password in order to be updated. To avoid this delete all apps associated with the old ID and download them again with the new ID. Be aware that you will most likely lose data associated with deleted apps and you will have to pay again for any apps that have a fee. -
I just got my Ipad and I can not download apps. I get a message saying my Apple ID has been disabled. I have reset my password, I can access itunes and icloud but still can not download apps. Can someone please tell me how to get my ID activated? TY
Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it -
my old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more importantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account
You need to use the old ID and password to delete the iCloud account. After you delete the old account, you can sign in with the new ID in iCloud.
Have you seen this.
http://support.apple.com/kb/HT5796
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device. -
My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?
Contact iTunes Customer support... it is not possible to bypass Activation Lock.
-
The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?
Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.
-
My problem is trying to restore my iphone 4s. The icloud password is from a defunct email account through an ISP that I no longer use. I have upgraded to an iphone5s . I want to give the iphone4s to a special needs child that can make good use of it.I am at the point of despair. I can prove where I got the 4s etc. which seems to be a requirement from postings on forums. IT IS BREAKING THIS KIDS HEART AND BREAKING MINE. PLEASE SOMEONE HELP !!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
My Facebook was hacked and as I only access it through my iPhone 4 or my iPad is there any other security measures I can take to prevent this happening. I have the latest software updates.
Facebook security is handled by Facebook, not the phone or Apple. Contact them.
-
Hello,
My old emails address which I have used as my apple id for 10 years is being made redundant. I have changed the email address to a new gmail one and this is my new apple id. But my iMac has not recognised this. It keeps saying it wants the password for my old email address. I have seen some advice on these forums which suggest signing out of iCloud and then back in again. But when I start doing this it asks me if i want all the photos deleted that have not been downloaded onto the mac.
I have had an iCloud account for quite sometime and I'm afraid of losing everything in my cloud if i sign out and sign in with a new id.
Is this fear realistic?
I know I can change back to my old email, sign out and then sign in wight he new one...
Please help!This did not work for me. My old email account for iCloud still pops up on my screen every time I open my macbook. I've deleted it, reset it, every thing I can think of and it still shows up. I think six months of this is more than enough time to wait.
RDG -
i cant connect to my wifi due to the fact that it says its a wrong password and ive tried resetting all the ways i can and it still says i have the wrong password what can i do
Do other devices connect to the same wifi router?
Have you tried powering off and then back on the router?
Did you connect before OK?
Have you reset the iPod?
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
Reset network settings: Settings>General>Reset>Reset Network Setting
-The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections -
I have removed all movies to Seagate portable drive to free up space on the startup disc and can confirm they are no longer on my computer after doing a search, i trashed them and then emptied the trash, however they still show as being there when i check storage on the startup disc???????, can anyone advise what is happening here?
Try reindexing spotlight on the Startup drive.
Spotlight: How to re-index folders or volumes - Apple Support -
With th upgrade page displayed for maverick 10.10.2 I click on down load. Amessage pops up say there are other accounts that need to be updated and it gives me the account (old email address) which is an old account that I changed the name to new email address. When I click on OK and the down load the message pops up again. I have not been able to upgrade maverick.
What you are experiencing is 100% related to Malware.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
I forgot my security questions but I have my ID password, how can I change them?
I forgot my security questions but I have my ID password, how can I change them?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90201)
Maybe you are looking for
-
Error when releasing billing to accounting document
Why we tried to release the billing to accounting document. There is the below error. Could someone please kindly help? Message Identification: F5 System Message Number: 358 Output type: E The Diagnosis is 'This document refers to a document which co
-
Once related to sorting my bookmarks, which does not happen as it did. An alert. TypeError: PlacesUtils.nodellsLivingmark Container is not a function Pops up constantly
-
Hello, I'm having an odd issue occur. About a week ago, the Party Shuffle feature stopped playing more than one song. Whatever would normally point it to the next song, seems to not be in place. I updated to the new iTunes version a few weeks back, b
-
Insufficient data for an image
I get this after scanning documents into my Nuance Paper Port 12. I can see the document, but when I want to increase the size of the doc to fullscreen, I get the above message. I can print the doc. This problem just started. I am using Adobe Read
-
Is there a way to change color in iO7? Im not too keen on the white in the calander and message screen. Thanks Jeff