I have tried to restore an i-phone but now i cant get rid of the usb cable to be connected to i-tunes logo on phone screen and its not letting me power off the phone
i tried to restore an i-phone to factory settings and now i have error code 3014 and i have the usb cable and i tunes logo on my screen and it wont let me power of i have phone connected already to i-tunes
There is some troubleshooting for that error message on this page : http://support.apple.com/kb/TS3694
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below in Unable to contact the iOS software update server gs.apple.com.
Similar Messages
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my iphone is connected to a old account that i have used in a while i have a new icloud i tried reseting my phone but now i can get in becuase it linked in with my old account how can i fix this so i can log in with my new account i reset my phone but i did it before on my new phone but this old is link to a account that i set up when i was so much younger can you advise what to do?
ThanksGo into Settings App and turn OFF Find My iPhone. It will ask for your old password, but in the future you can use your new Apple ID account. If you need to reset the old password try this: https://iforgot.apple.com/password/verify/appleid?language=US-EN&returnURL=https ://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext
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iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
My iphone 4 is locked on one application and will not close or turn off my phone please help!
my iphone 4 is locked on one application and will not close or turn off my phone please help!
If you mean that the iphone froze in some random app you have ....the solution is easy .
Press and hold both Home Button and On/OFF button for about 15 seconds . The device should turn off and on again .
If not than please wait until the battery goes out and try the above step again whilst device is off .
Hope it helps -
I did an automatic update to my daughter's iphone and it did not complete the update from version 6.0 to I believe 8. I waited for hours but the line stopped at 70%. I tried to restore my old settings but now my iphone will not start. When I try to start the
phone, I see the apple and a white line that never moves past 15%.Hi JG14usa,
Welcome to the Apple Support Communities!
I understand that you attempted an update on your daughter’s iPhone but the update will not complete. For this type of situation, it may be necessary to place your iPhone into recovery mode and restore. Please use the instructions located in the attached article to complete this process.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best regards,
Joe -
my i phone 4s i was make update to my phone but now i cant open only show me the itunes logo ang cable ? what i can do ?
Hello, Bibo771.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H. -
i have connected it to itunes like i was told to do and it wont do anything because its locked with a passcode and its frozen on the lock screen and will not let me enter myt passcode and after a while it just shuts off, it has been doing this for almost 48 hours. I was told to hold the home button and power button to shut it down and that I could then restart it and it would work... Nothing has helped, What can I try???
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
If that does not resolve, restore the device via iTunes on the computer.
If all else fails, take the device to Apple (or whomever provides support in your country) for evaluation and possible replacement. -
My iPad has been stolen. Someone broke into my house on Tuesday. I have already tried locking it through icloud. I have reported this to the authorities but they cannot do much unless I give them the serial number to the iPad. With the serial number they can put it into a database and send that inormation to pawn shops, so i the theie tries to pawn it, the pawn shop employeee can convscate the iPad and hand it over to the authorites. I need the serial number to report it to the authorities. I dont have the box it came in or the receipt and its not on my itunes on the computer because I didnt use it or music, just pictures. Can someone please help??? btw, some words are misspelled becasue the letter that comes ater the letter E, doesnt work on my keybord.
ThanksSerial Number
http://support.apple.com/kb/HT4061
Sign in to My Support Profile
https://supportprofile.apple.com/ -
i backed up my ipod and i lost all my music. And its not letting me put my music back on my iPod and i also tried to buy a song from iTunes but it didn't download to my IPod. So now i dont have any music on my ipod now
What exactly happens when you try to sync?
Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod -
hello im trying to unlock my ipod and its not letting me do this its saying that i have to connect to itunes and i did that so is there anyway you could help me please?
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
Please Get the iPod Touch User Manual for iOS 5 -
This just started. When I close firefox it warns me that I am closing multiple tabs. and will not let me save them. the only option is cancel or OK. When I say OK and restart Firefox all my tabs are going:-( This happens every time now. I know how to get my old tabs back but every time I close Firefox it always warns me that I am closing multiple tabs.
Tanks for helping me get me Firefox working correctly again
JimDo not use "Clear history when Firefox closes" to clear the "Browsing History".
*Tools > Options > Privacy: History: [X] Clear history when Firefox closes > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
Using the "Show my windows and tabs from last time" setting is a more reliable way to restore session data.
* Tools > Options > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time" -
With OS X10.9 the Mail window (after hitting reply or forward) grows ridiculously long, sometimes 4 times the width of the screen and would not allow me to readjust the window size. Any one has the same problem? How shall I go about fixing it? (Thanks)
I'm having the same problem. I've tried going into the Library and deleting the mail plist file(s), which fixes the problem, but only temporarily. Would appreciate any help here too!
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just downloaded the newest version of itunes as of 1/31/14 and suddenly after years of my nano 5th gen working fine is rejected by itunes. On top of that it ejects it and will not let it charge. The nano works fine besides and charges via x-box or plug in
I was working through the troubleshooter - looks like there is no driver for the nano.
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Hi, I have tried to restore settings on my Iphone due to problems I was having with the phone cutting out when talking on the phone, now Iphone shows Sim Failure, how can I get back to using my phone? Please help, its a business phone.
Hi jclarke64,
Thank you for contributing to the Apple Support Communities.
I'm sorry to hear that your iPhone 4s was lost, and glad that you were able to upgrade.
If your iPhone 4s was backed up to iCloud or using iTunes, you can restore the backed up data to your new phone.
See the steps in this article for help with restoring from a backup:
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
All the best,
Jeremy
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