I have tried to upgrade Painter 11 on my iMac running OS X 10.5.8. I keep getting the error message :- : The following install step failed : run pre install script for Corel Painter11 _ SP1 . Contact the software manufacturer for assistance " Help pleas

Question

I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?

Answer 1

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.