I have trouble creating a pdf portfolio from Outlook: the result does not have "From" or "Subject"

I have trouble creating a pdf portfolio from Outlook: it creates the portfolio, but the result does not have "From" or "Subject" in the index.  Please help!

Thank you, I am aware of this function.  The fields are present, but blank.  (It seems that the data is not getting exported…)
Please keep trying to help me!
-Nancie

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