I have two facetime users, both connecting to our enterprise wireless network (Cisco WCS) and they can't make a facetime connection from IPAD to IPAD. Are there any apple protocols or other settings that need to be enabled on WCS? No firewall involved.

I have two facetime users, both connecting to our enterprise wireless network (Cisco WCS) and they can't make a facetime connection from IPAD to IPAD. Are there any apple protocols or other settings that need to be enabled on WCS? There is no firewall inbetween the two connections, as this is all on our internal network.
Both devices can connect to the network, but when they try to talk to each other they can't make the connection.
Thanks.

If anyone ever comes across this and has the same issue, here's what I did to fix it:
My Linksys router has a Network Mode setting, and I had to change it from "Mixed" to "Wireless-G only". (I would've used N but one of the NICs in my house is too old to support it.) Anyway, after making this change, Facetime works fine on the phone. Hope this helps someone else!

Similar Messages

I am having trouble connecting to internet with my iphone 5, Are there any issues with with iphone 5 that would cause this problem?

I am having trouble connecting to internet with my iphone 5, Are there any issues with with iphone 5 that would cause this problem?

Perhaps something in Apple's support article on troubleshooting problems with WiFi connections will help:
http://support.apple.com/kb/TS1398
Regards.

HT1212 So my phone is messed up and you can't do anything with the screen...in order for me to sink it to back up i have to enter the passcode because it had a lock on it...and i can't due to it being messed up...is there any way around this...

So my phone is messed up and you can't do anything with the screen...in order for me to sink it to back up i have to enter the passcode because it had a lock on it...and i can't due to it being messed up...is there any way around this...

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

The other day I had to reset my phone because i pulled it out from my laptop when it was updating. I then tried to restore it but i clicked the wrong option and it has restored all of my stuff from 2 years ago, is there any way to get back the stuff I had

The other day I had to reset my phone because i pulled it out from my laptop when it was updating. I then tried to restore it but i clicked the wrong option and it has restored all of my stuff from 2 years ago, is there any way to get back the stuff I had

maggielou wrote:
I thought that I had backed up my pictures to icloud, but when I looked online at icloud, I don't see pictures listed. However, a few of the recent pictures have shown up on my phone.
IHow could I get these from my MacBook to my phone?
Thanks again.
When you log into you icloud account on your computer you are viewing data that you sync to icloud not the backups. You can't view the backups.
Look at the two links I provided.
You still didn't answer any of my two questions I asked.

Are there any specific codecs or import libraries that will make Premiere 6 use more file types?

Are there any specific codecs or import libraries that will allow Premiere 6 to import more file types? I'm using Premiere 6 on Windows 7.
It seems that the only kind of file that can be imported in to this version of Premiere are certain types of AVI files... even some types of AVIs will import but then will not appear when placed in the timeline... no MPGs, MP4s, WMVs, or anything else will import at all.
Virtually every file that I need to bring in to Premiere 6 has to be converted to AVI with the H.264 codec first.
Any help would be helpful.
digi

Hi Bill and John,
Thanks for your replies.
My inquiry isn't as much to do with the AVIs that won't import as it is to do with figuring out the way that I can make MPGs, MP4s, MOVs and WMVs import in to Premiere 6.
The AVIs that do import were converted or created using the H.264 codec. I do know a little about codecs, but I don't hold the PhD in codecs that is apparently required to completely understand them.
Below is the chart from the Premiere Elements 4 page at this link... http://kb2.adobe.com/cps/402/kb402540.html
So, if I understand correctly, Bill is saying the Premeire Elements 4 is actually newer than Premiere 6 and that the Pr Elements apps will actually import more movie file formats than the regular versions of Premiere and Premiere Pro?... for someone trying to learn about these apps, one must admit that this seems to be reverse logic... this would be saying that Adobe gave the cheaper "consumer" versions of Premiere the ability to work with 3 or 4 more movie file formats than the more expensive "pro-sumer" version of Premiere.
Premiere 4 Elements File Format Support Chart
Microsoft AVI (.avi)
Import and Export
MOD (JVC Everio camera) (.mod)
Import only
MPEG-1 (.mpg, .mpeg, .m1v, .mpv)
Import and Export
MPEG-2 (.mpg, .mpeg, .mpe, .m2t, .m2v, .mod, .mpd, .m2p)
Import only
MPEG-4 (.mp4, .m4v)
Export only
Export via QuickTime file or "Share to Mobile" workflow.
QuickTime Movie (.mov, .moov)
Import and Export
Windows Media video (.wmv)
Import and Export
The built-in web browser instruction manual in Premiere 6 shows this statement on the "Importing Clips" page, as shown in my screenshot linked above...
"File format support is provided by plug-in software modules. Over time, additional or updated file formats may be available from Adobe or other manufacturers, such as QuickTime."
This indicates that additional file format support can be added to Premiere 6 by "plug-in software modules", and that "over time, additional or updated file formats" were predicted to become available that would be supported by the file format manufacturers, such as Adobe themselves and other manufacturers such as QuickTime.
Since that was written ten years ago or more, there has certainly been the chance for these additional "plug-in software modules" to be developed "over time"... so I'm asking, "Where are they available?"
What I'm saying is, I will do my homework to earn at least my Bachelor's degree in codecs, but more than an education in codecs, I need to find these mysterious, "plug-in software modules" for Premiere 6 that Adobe wrote about and referred to over ten years ago.
Thanks for any clues as to where to locate these "plug-in software modules".
digi

Hi I have lost my iPod touch and I can't find it. Also it is dead. Is there any way I can find it ? Thanka

Hi I have lost my iPod touch and I can't find it. Also it is dead. Is there any way I can find it ? Thanks

Only the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

HT5129 I had photos from MobileMe organized into different events. When iPhoto made a MobileMe event, it took all of those photos out of the other events and put them all together in the new "from MobileMe" event. Is there any way to reverse this?

I had photos from MobileMe organized into different events. When iPhoto made a MobileMe event (when MobileMe ended), it took all of those photos out of the other events and put them all together in the new "from MobileMe" event. Is there any way to reverse this?

Only to load your backup from before downloading the MM photos
LN

I have Quicktime 7 on my new MacBook Air running Yosemite 10.10.1 but would like to know if I can view or run my .mkv movies/files? Or are there any approved software that can run or view my .mkv files. Thanks.

I have a new MacBook Air running Yosemite 10.10.1 with Quicktime 7 but would like to know if I can view my .mkv files on Quicktime 7 or are there any approved software I can run that's safe for Yosemite 10.10.1.

Hello kimosabe0731,
Welcome to the Apple Support Communities! At this time, QuickTime does not support the playback of .mkv files. For more information, see the following resource:
Media formats supported by QuickTime Player - Apple Support
http://support.apple.com/en-us/HT201290
Cheers,
Matt M.

Are there any apple experts online that can help me with my problem?

My problem is outlined here.
http://discussions.apple.com/message.jspa?messageID=4109139#4109139
I have spent months messing around on this site and other forums trying to get a response but there isn't much of a solution out there. Is there a way to e-mail someone at apple who can give me answers?
Thanks.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Are there any Lenovo X220 owners with IPS that don't notice ghosting?

I need to pull the trigger soon and have been watching all the posts about fan noise, throttling and IPS ghosting.
Are there any users with an IPS screen who do not notice, or are not bothered by, ghosting on their IPS screen?
I would prefer IPS for the better viewing angles and color reproduction.

As far as I can tell, the two units I got all exhibit ghosting if I just let the screen idle for too long (assuming idle at max brightness for more than 15 minutes), I think it's an issue that will be addressed by Lenovo later and for the time being, it doesn't hinder productivity unless your use of the company requires the image to stay stationary for an extended period of time.

Bought a new Ipod touch and the WiFi does not connect. Tried Reset and total Restore, does not connect to Router on DHCP, tried Static manually and still can not get it to connect even though it registers as connected.

Bought a new Ipod touch and the WiFi does not connect. Tried Reset and total Restore, does not connect to Router on DHCP, tried Static IP, Subnet, Router and DNS manually and still can not get it to connect even though it registers as connected. Using Airport for router, latest firmware, no problems with Iphone 4 or Macbook Pro or any other internet devices. After total Restore (factory settings) tried again, showed connected to router, but does not display "check" next to router but little rotating icon even though the wifi range signal shows connected at full strength and it says it is connected. Just can't seem to get it to generate an IP. Any solutions other than turning it on and off again? Not a Merry Christmas morning.

Ok, so, a couple of things: Denisefromwaleska and I have the exact same size/type/color iPod. Now wishing I'd bought the black one maybe...
Second, Airport is an Express and I have a second one that I carry with me when I travel. Tried to connect my Airport Express to the internet and could not although the iPod did recognize the router and tried to connect to the internet for some time, unlike my previous problem. Updated firmware on my travel router, still could not connect to the internet. Going to try to set up a manual Static IP on the travel router here in a few and conect through it although I predict the problem will persist. Back on the Christmas Present Airport Express router, it is back in play and working fine for all devices save the iPod.
Thanks again for all your help, hopefully I can get a solution in place soon,

Are there any apps to support Bluetooth earpieces that do not support music

Basically I have a Rock candy Bluetooth earpiece for PS3, but I paired it with my white iPad 2 16GB it only works with calls but I want to listen to music or other media such as podcasts or videos. Are there any apps to help me listen to media or any tricks or options? Thanks

If the device does not support the correct Bluetooth profile, there is nothing that you can do to change that.

Are there any usb to parallel converter cables that work with iMac 10.6?

Have a Brother HL-5340D with damaged USB port, can I connect with a usb to parallel converter cable and have it work?

If you try to tweak the dock with third party software, that will corrupt the Dock preferences. Better to leave well enough alone.

I want to use Dreamweaver instead of Godaddy. Are there any templates already made for Dreamwaver that I can modified? How do I start?

Where or how do I start building anything on Dreamweaver?
I want to dump my Godaddy account, but I don't know where to start with Dreamweaver....
And I don't know how much space do I have to build pages?
Can hosting from Adobe load different websites on my Creative Cloud account?
Trying to contact Adobe over the phone to ask question is a problem... waiting for 45 minutes just to review my account and didn't get anybody...

What can I tell you Ken?
So far the issue is kind of solved... waiting for email instructions on how to transfer my Muse files to be able to host them with Catalyst.
But.... what a disappointment with Adobe right off the bat....
My CC subscription includes hosting to up to 5 websites.....
I called Adobe customer service, and they couldn't tell me what did my subscription included, instead, they sent me to Catalyst to purchase a product I already had....
Then I called Catalyst and they tell me to call back Adobe because my package already include a small subscription to Catalyst.... You think this guy Catalyst will get fired for not trying to sell me something I already had??!!
Seems like customer service from Adobe, and some of the people at the forums are obsessed on trying to sell you something before looking at the real issue.
My previous experience on Adobe forums was on Acrobat from which I asked how to position a table in the file, some dude answer that I needed to buy some other program when all I needed was to press Shift + Arrow........
People must be careful with Adobe.... they have good programs, but they will milk every dollar you have before paying attention to technical solutions their customers can use with their apps.

Are there any Apple stores in the Pensacola, FL are? I have a cracked screen and wanted to get it fixed or replaced.

Need to find an apple store in Pensacola area if there even is one. Have a cracked iPhone 4 screen and was wanting to get fixed or replaced.
Thanks!

Genius Bar, includes a list of all the Genius Bar in Florida. ( grey box right side of page ) This page will also let you book an appointment for the Genius Bar; that way you can wal into the store at the time of your appoinment and get help right away.
Apple Retail Store, include the option to find store by zipcode. This would show you see the closest store on a map. If you click on one of the stores listed, then click on hours and information, you should end up on the Apple Web Page for that store. If the store include a genius bar, there will be a link on the top right corner of the page to book an appointment for the Genius Bar.
Service and Repair, should give you access to all your servicing options. If there is no a Genius Bar close by, you might be able to arrange for mail in repair.
What ever service options you chose, I would highly suggest backing up your iPad. Ether using a computer, and or by iCloud. Some times repairing a product means they have to swap out the product for a replacement.

I have two facetime users, both connecting to our enterprise wireless network (Cisco WCS) and they can't make a facetime connection from IPAD to IPAD. Are there any apple protocols or other settings that need to be enabled on WCS? No firewall involved.

Similar Messages

Maybe you are looking for