I have two Firefox Icons in my Toolbar. I don't know how to get rid of one.

When I open my Application Folder, it only shows one Firefox icon. I have tried to drag the second Icon to the trash with no luck. If I try to open the second Firefox while the first is open, I can't.

There is nothing that you can do to get rid of the balance on your own. Contact iTunes Store Support and seek their assistance. I believe that they can reset your balance for you.
https://expresslane.apple.com/Issues.action

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I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and why I have it

I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and w I have it

There is no need to download anything to solve this problem.
You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

I have 8.3gb of other on my iphone 4 and don't know how to get rid of it. Can anyone help?

I have all this other taking up all my memory and I don't know how to get rid of it. I need help!

Other indicates data that iTunes doesn't recognize. This can be caused by an interrupted sync or some other data corruption. Sometimes, just adding another song or app can clear up the problem.
Most often, you will need to Restore your iPhone. This explains how: http://support.apple.com/kb/HT1414

I converted a pdf file to excel and now I have columns, lots of them, that i don't know how to get rid of?

I converted a pdf file to excel and now I have columns, lots of them, that i don't know how to get rid of?

Hi Carl,
Can you attach a snapshot of the application window?
I am unable to interpret your issue clearly, Please elaborate your issue so that i can assist you better.
You can easily select those columns in excel program and then delete them...What's the challenge? Do you get any error?
Regards,
Rahul

I have added a Yahoo toolbar by mistake and don't know how to get rid of it?

Below my MSN.com toolbar is a Yahoo toolbar. I must of hit it by mistake. I want to eliminate the Yahoo toolbar and don't know how to do it.
Thanks!

Uninstall that Yahoo toolbar extension. 
http://kb.mozillazine.org/Uninstalling_toolbars

I accidently deleted the today icon in history and I don't know how to get it back.

Where the history icons are located with today, yesterday, a week, etc I accidentally deleted the today icon and I don't know how to get it back.

Today will automatically reappear once there is history for today. However you can't recover the history that has been deleted.
See also:
*Tools > Options > Privacy > Firefox will: "Use custom settings for history"

HT200131 I am trying to enter my network password and when I have entered the password for my network, I don't know how to get the remote to select submit. Please help

I bought an apple tv some time back and am only now trying to set up the wireless internet connection. I can see my network but when I enter the password with the remote, I don't know how to get the remote to submit the password. Could you please tell me what to do?

You have to use the right arrow on the remote to navigate all the way and highlight the submit button.

Can someone tell me the steps to get rid of the Yahoo toolbar. I have gmail and the right homepage , and when I updatede Firefox I said I didn't want the Yahoo toolbar, but it is there anyway and I don't know how to get rid of it.

I just want to get rid of the **** Yahoo toolbar! If not, I want to go back to the previous version of Firefox. Can someone help me with the steps to do either one of these, Please!!!

I just figured out how to remove it. Go to the Tools menu and select add-ons. Click on extensions, locate Yahoo Toolbar in the list, and off to the right, you can click on "Disable" or "Remove." I disabled, restarted Firefox 4.0, and bingo, no annoying Yahoo toolbar. Hope this helps!

I think I have malware on my Firefox browser, and I don't know how to get rid of it to use it securely.

I had a series of eight bookmarks which loaded every time I use Firefox. (Three versions of www.facebook.com.). It appears that something is overriding these. They appear instead to be going through https://fbstatic-a.akamaihd.net. So even though when I look at the browser a minute later, and it seems to say https://www.facebook.com, and everything seems to be ok, once at the end of signoff, I caught it saying something like "redirect at logoff" to the fbstatic address. I tried deleting the bookmarks, and making the fbstatic address "untrusted" (I also have NoScript 2.6.3 installed, in an effort to get a handle on this problem.) But it will not let me choose just www.facebook.com.
I don't know what to do. I fear my information is compromised. And I mostly use Twitter and Facebook in this browser. I do much prefer Firefox, cause I thought it was safer. I also couldn't use the browser to send a help message because there was a redirect on that too. Any advice would be greatly appreciated. Thank you.

The akamai servers are used by a lot of web servers to store large files (e.g. images and media files)
A domain with fbstatic in it is likely a domain that is used by Facebook (fb), so you may have other problems if you stay on such a web page or get redirected
If you use extensions (Tools > Add-ons > Extensions) like Adblock Plus or NoScript or Flash Block that can block content then make sure that such extensions aren't blocking content.
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Hi I opened a word attachment to an email on my gmail account and I don't know how to get rid of it so I can access my emails. When I tap the mail icon the word doc appears, not my email account. Does anyone know how to get rid of it?

I opened a word attachment to an email in my gmail account and now I can't get rid of it. When I tap the mail icon the doc appears not my emails. Can anyone help?

1. Double-click the Home button reveal the Task Bar
2. Hold the Mail icon down for a minute or two until the minus sign appear
3. Hit the minus sign to close the Mail icon

Im going to America tomorrow and i wanted to change me App Store to America since i will be there for a few months but i can't because i have 71 cents still in my account and i don't know how to get rid of it

Please help how do I get rid of the 71 cents in my account so i can change my country to America. I have tried donations... They don't work and everything on my App Store is at least $1.29. PLEASE HELP

Contact tunes support and ask them to remove it

Have an App that showed up from nowhere. Don't know how to get rid of it.

When I click to update it shows it belongs to another apple user id. I don't see it on my iMac just in the store? How do I get it to go away. (It's Angry Birds??) I have no idea where it came from, where it is, or how to make it go away. Any thoughts? Is there a library I can delete it from?

Try the instructions here > Mac App Store – “You have updates available for other accounts” bug

I have absolutely no toolbars and don't know how to get them back.

I hid my "File/Edit/History/etc..." toolbar by right-clicking and un-checking it. I accidentally did the same thing with my navigation toolbar and now I have no toolbars and can't get them back. I have tried to right-click but because there are no longer any toolbars, it won't open the toolbar menu it gave me before. Depending where I click I either get the tabs menu or the options to Close, Minimize, or Maximize my screen. I tried closing the window and opening a new one but that didn't work. I tried uninstalling and reinstalling Firefox and that didn't help, either. I am out of ideas, what can I do?
== This happened ==
Not sure how often
== I right clicked my "File/Edit/etc..." toolbar and un-checked it to hide it.

Does Firefox switch to full screen if you press F11 ?
You can also try the F10 key to see if that brings up the menu bar.
* If the above steps didn't help then see http://kb.mozillazine.org/Corrupt_localstore.rdf
Note: Do not delete localstore.rdf in the program folder (Windows: "C:\Program Files\Mozilla Firefox\defaults\profile\") (Mac: "/Applications/Firefox.app/defaults/profile/")

I believe I have a virus on my macbook pro and do not know how to get rid of it.

Well I was being stupid and trying to get free gems on clash of clans so i did the stupid little surveys and that is most likely where I got the virus from. Never doing that again. When ever i go onto google chrome or any browser a random page pops up about mac protector or something and when I try using ovoo, it instantly backs out and I cannot use it. so i do not know what to do and i am not sure if i am using ios 8.1.1 or 8.1.2. i have a macbook pro that i got 3 years ago

There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
Malware is always changing to get around the defenses against it. These instructions are valid as of today, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable word, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes the word is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the word something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same word you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

After downloading Firefox 4 (for Windows XP), I started getting a popup box on every page I go to that says "[JavaScript Application] uninstal set", and I don't know how to get rid of it.

I downloaded FireFox 4 today, and as soon as the download was finished, I launched the browser. As soon as I did, I got a message box that has "[JavaScript Application]" at the top and "uninstal set" as the message. This is the exact wording in the box, including the misspelling. I thought this might be an indication that my version of JavaScript was out of date, so I went to Java's website to update it. However, after downloading the latest version, the message box continued to appear. Has anyone else had this problem, and, if so, is there a way to fix it?

Other users have reported that this is caused by one of their add-ons. I suggest going to the Add-ons page and disabling everything that is not essential, and then restarting Firefox. Hopefully it's not caused by something you really rely on.
orange Firefox button > Add-ons > Extensions
''or''
Tools menu > Add-ons > Extensions
Any luck?

I have two Firefox Icons in my Toolbar. I don't know how to get rid of one.

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