I have two membership of creative cloud in one account

Hi,
I got two creative cloud membership in my account, I was told by support team that one they will refund me , but its getting charged every month from my account. One I paid for a year and another one is monthly charged. I added another creative cloud membership in order to increase my number of system uses, but that didn't help so I asked support staff they told me its not possible and they will refund and cancel my membership, but that never happens.  Please help
Best Regards,
Dhawal

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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