I have updated my operating system to mountain lion and all is good except my microsoft word and excel and asking me to repurchase them. They were installed over three years ago and due to my hard drive upgrade I don't have time machine backup to revert
I have replaced my hard drive on our 27" Imac and upgraded the op system to mountain lion. Once all done and collected from apple, i have found my word and ecel have expired and are requesting me to repurcahse the items. As they were purchased almost 4 yrs ago I have no idea where the original box or codes / product key / passwords are. What can I do to get around this problem. In addition my time machine only goes back as far as the op system upgrade.
Regards
Tim.
Good news - saved you a 2 hour phone call
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Want to update the operating systems to Mountain Lion version 10.8.2
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While we all have MacBooks in this forum most of us don’t run Mountain Lion. There's a Mountain Lion Support Community where everybody has Mountain Lion. You should also post this question there to increase your chances of getting an answer. https://discussions.apple.com/community/mac_os/os_x_mountain_lion
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Hi can anyone tell me the answer to this please?
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Sounds like you'll need to access that drive while it is not booted. You need to replace it anyway, so do that, then one way or another (ext enclusure, et), access it and copy files.
If you keep trying to boot it, you might kill it for good and not get your files, so just swap it out first. -
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Thanks, Michael! I do hear it at times spooling up and running. Just after I bumped the thread I looked for troubleshooting for this drive online and found the manual which suggested using Disk Utility which I've seen before accidentally (if I hit Command Shift U instead of Shift U to type "Unit" on a new folder for a student's homework ) but had never really noticed. Disk Utility does see it and also a sub-something (directory?) which might be the Time Machine archives on the disk, called disk1s2), sort of the way that my iMac's hard drive shows up as 640.14 GB Nitachi HDT7... and has a sub-something titled DB iMac, which is what I named my iMac's hard drive.
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What hard drives, if any, do you recommend? I seem to recall that when I was looking at external hard drives 4 years ago, Apple's were substantially more expensive, which is why I got the OWC Mercury Elite All Pro. -
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Go through the below forum with similar issue and follow the process mentioned by "Macjack" in the beginning.
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Stefan -
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Basics of File Recovery
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General File Recovery
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Mylenium -
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download and install using your serial number,
Downloads available:
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If so, proceed as follows.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
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