I have updated to the latest version however I am still experiening blackouts on all or portions of pages. Scrolling makes the problem worse.

Question

I am experiencing blackouts on all pages. It can occur in blocks or be the whole page. It appears when running my cursor over the page or when scrolling. Scrolling again or leaving and then returning to the page sometimes helps. I have updated to the latest version and I have unchecked the hardware acceleration feature, however the problem remains.

Answer 1

Hello,
The latest version is 33.1 - since user agents will only show 33.0 for us, can you confirm that you have 33.1 for me by going to:
* Help (or [[Image: New Fx Menu]] > [[Image: Help-29]]) > About Firefox
Thanks!
Have you also tried Firefox Safe Mode to see if the problem goes away? [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.