I have updated to version 6 twice, I am using Windows XP, yet every time it states I am not updated, my browser looks like the old one? How can I get this fixed to look like the new browser version?
I still have all the menu options at top... (ex:File, Edit, View...ect) Looks like old version, Under Help it says version 6, yet when I open it, it states I am not updated..
I would like to get the new version, please help! Thanks, Kristal
are you doing the update with admin privileges?
has caused quiet update failures for me in the past...
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Henry dropped the Ipod touch and cracked the screen. How can I get this fixed.
Hi,
Henry dropped his Ipod touch and cracked the screen and put in a passcode and now has forgotten his passcode. Need to know how I can get the screen fixed and or if it is covered on the 1 year warranty? How can I unlock the Ipod without the passcode?
Any info would be greatly helpful!
Lori NeumannTake to an Apple retailer. Such damage is not covered by your warranty.
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
Verify that you are using the latest version of iTunes before attempting to update.
Connect your device to your computer.
Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
Select the Summary tab.
Select the Restore option.
When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
When the restore process has completed, the device restarts and displays the Apple logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
I cannot download any apps to my iphone 4 they all go into a "waiting" mode and will not come out of that unless I delete it. This happens everytime I trie to download something
Any problem downloading apps with iTunes on your computer and installing the apps on your iPhone via the iTunes sync/transfer process?
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I updated my i phone 4 to the new version but i want the old one how can i have the old one back. Thank you
Sorry, Apple has no approved method to downgrade the version of iOS on your iDevice. You can voice your displeasure with the iOS by leaving feedback at the appropriate subsection from the link below.
http://www.apple.com/feedback/ -
I have anew computer and my ipod was attached to the old one, how can i have my music download to the new computer and sincronize it.
If you no longer have the old computer this will be very helpful and If you have other content - apps, books, movies, that you want to transfer to the iTunes library - you need to transfer your purchases from the iPod to the computer as well.
Take a look.
https://discussions.apple.com/message/16153193#16153193
This works the same way whether you have a Mac or a PC. -
I have purchased Forbes magazine annual subscription
thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards. -
My laptop has broken and i have been given a new one by apple - this has changed my serial number so my Adobe Ps,Ai etc are not working and say my licence has expired. How can i get this to work?
uninstall anything adobe 'migrated' to your new mac, clean and then properly install, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if you need an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html -
I bought 3 iPhone 4s and each should have 5gb of cloud. I want to only use my one iTunes ID. How can I get this storage space increased to the 15 GB?
iCloud storage is not allocated by device. iCloud storage is allocated to your iCloud AppleID. You get 5GB of iCloud storage.
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I have several pdfs on my iPad in iBooks. My iPhone shows only the categories, none of the documents. How can I get my iPhone to also show the documents that are on my iPad?
You will need to connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over to your computer (that will copy PDFs and epubs that are in the iBooks app, not just actual ibooks), and you can then sync them to your iPhone. Or you might be able to open each PDF in iBooks on your iPad and use the share icon to email them to yourself and then use 'open in' in the Mail app on your iPhone to copy them to its iBooks app (if the PDF is protected then you may not get the email option via the share icon).
The Settings > iBooks > Sync Collections setting doesn't copy items between devices, it just means that it a bookor PDF is on both devices and you move it into a collection on one device then it will be moved into the same collection on the other device -
Hi I dropped my iphone 5 in water last night, it is working but has shadow over the screen how can I get this fixed?
Probably too late to do anything but replace the device at this point.
Once electronics get wet, the best thing to do is turn it off and put it in silica gels packs or uncooked rice for a minimum of 72hrs. Only then should the user attempt to power the device on. -
How can i know how to redeem the code? how can i get this code?
how can i know how to redeem the code? how can i get this code? please i need you help
<Email Edited by Host>You are trying to create a new Apple ID? You don't have one yet? Is that correct?
If so, then see this article on how to creat your Apple ID - and make up a password for it. Remember to write it down immediately.
http://support.apple.com/en-us/HT203993 -
i created a 2nd itunes account, not I want to merge the 2 accts and delete the old one - how do i do this?
Any reason you created a new account instead of updating the old account with any new info?
You cannot merge accounts. Anything purchased on an account will stay linked to that account and cannot be changed. -
Somehow my iTunes app has been put into the trash. How can I get this and all of the stuff that was in it back to my Application folder? I try to drag it out of trash, but it won't work.
Also, when I do try to drag it out of the Trash to put it back into Applications (on the Finder sidebar), it asks me to authenticate with the administration password. I enter it, and then a window appears saying that I can't do that because I do not have permission to modify iTunes. Please help.
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I have upgraded my macbook pro to Lion, using Icloud if take a photo on my Iphone this syncs to my mac however my video does not synce wirelessly from my iphone to macbook. How can I get this to do it.
Thank for the quick response, is there any way of syncing video files wirelessly from IPhone to Macbook or can this only be done by connecting IPhone to Macbook using USB Cable.
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i order an ipad 32 and cancel it because i want the 64gb one, how can i get my money back on my credit card?
Did you order from the Apple on-line store? If so, see this link about canceling the order. However, it may be too late.
http://store.apple.com/us/help/viewing_changing_orders
Cheers, Tom
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